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  • Customers like
    • Store and old staff 3 months ago 7
    • Cleanliness 6
    • Walgreens is fine 4
  • Customers don't like
    • Customer service 30
    • Rude customer service 28
    • Loss of time 19

Spoke with a pharmacy tech at 6pm Monday night and was told my Rx was ready for pick up....the insurance wouldn't cover the medication but out of pocket cost was $6. I went in 24 hrs later to pick up that Rx and was in the drive thru line for 20 minutes. 10 before they said there was an issue, I then proceeded to explain to them what was discussed the night before.....another 10 minutes before I got the Rx at the $6 cost. I was furious. I am now moving all my Rx's to another pharmacy NOT with Walgreens. And what was funny, while waiting... Read more

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I had a similar service issue this afternoon. I take 50 mg sertraline daily for OCD, and anxiety. I had phoned in my refill through the automated machine (people cuts into profits). Prior to pick up, I received a text stating that the medication was ready. When I arrived at the darkened window (you can't see a person),I was DENIED my medication, although it is a non- controlled substance. They blamed my insurance company. What total incompetence. There is nothing worse than knowing you need your meds and not receiving them. I am... Read more

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I have several refills left, and they tell me they got to check with my insurance. On my other medicine I still have over half left and they filled it a month before. I spent 50 minutes in the drive thru last time. Rude, not qualfied, I am leaving this pharmacy. Add comment

I have had it done to me twice, the frist time it happened they realized that it was thwre mistake and when i went to pick up the remaining of the pills, on one even look at me or apologize to me....... Now it happed agian and its thw aamw thing, i have been fussing with them for three fays now and had surgery yesterday and need my pain meds.... Somwthing real need to be done to Walgreen about this, one day they going to do this to a crazy person and he'll go off on thwm qith a gun and then they will be trying to figure out why a person would... Read more

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Walgreens has shorted me of pain medication - I've had 6 surgeries in the past year and this is critical. Someone is pocketing these pills! I am a patient at a pain clinic and will be pursing this issue and will inform them as well. Walgreens does not list the name of the person that actually counted and filled the medication so who is accountable? Whoever is behind this is either using the drugs or selling them. You fully trust that you are getting what was prescribed, then get home to find you were shorted. If you call them, they... Read more

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Store 4733 at Jacksonville Beach has the nastiest most rude store manager I have ever seen The store is totally unsafe at night for customers as well as employees. It seen her with her fingers in her employees faces yelling at them and being horribly mean. She runs off the good help that knows the store And she is as helpful as a rock. Why that company keeps her I have no clue I noticed that when I went in at night the door bell no longer works to alert employees that someone has entered. And there is always a axe carrying homeless guy always... Read more

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Asked to use the bathroom at the Fordham Road and Webster Ave location in the Bronx NY. Was told that I couldn't by a rude cashier,I then asked for the manger and was told by another cashier and floor worker because they have people that get high in the bathroom bathrooms was closed to the public. I again asked for the manger by now 5 min. have passed about to urinate on myself. The manger comes and tells me the bathroom is broken. So now I know that Walgreens hires liars and uses discriminatory practices. You can not allow customers to use... Read more

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Walgreens is the worst pharmacy I've used in Jacksonville, Florida. If you're okay with pharmacists who can't even refill a prescription and hen get an attitude with you, because they can't do their job, this is the best place to go. I have been to 3-4 different Walgreens throughout Jacksonville and not one has ever had my refill ready when I call it in. (I also always call it in to an actual pharmacist and never do it online or through the automatic system) The only way I can get my prescription taken care of is when I call it in 3+... Read more

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I am having the worst experience at the walgreens on blue diamond & durango. They nevet want to give me my meds.yes its a narcotic but its prescribed for me and i dont abuse it. Add comment

I called in two prescriptions before 8am today 4/8/2016. It is currently 620 pm and I am waiting for these two prescription. Why call your prescription in if you can not pick up EIGHT HOURS LATER! !!! Unacceptable! !! Add comment

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