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I purchased a blender at Walgreens on 3-12-2011 on 3-15-2011 I brought the blender back to Walgreens because it was not performing as efficiently as I would have hoped.

My purchase was made mainly in cash-- $19.00 in cash and something like $2.48 on my Visa debit card (used as a debit NOT credit)

The manager at the store REFUSED to give me cash for any or all of my refund. INSISTED it MUST be put on a debit card or NOTHING. I no longer had that card as it was a Visa Debit Gift Card I had received for a rebate and that purchase of $2.48 had wiped it out-- so I had thrown it away.

The manager said he didn't care which debit card I used but it had to be ENTIRELY put on a card. I stated I could NOT wait a week for my money as I had already bought a bunch of produce for the Smoothies and without a good functioning blender the produce would rot. The manager said "no this is instant you get your money right away."

HE LIED!! My produce is now 24 hours older and I have no funds added to my card. I will NEVER shop at Walgreens as long as I live.

Monetary Loss: $22.

Location: Washington, District Of Columbia

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Guest

For some reason I feel sad about this too. I don't know if I'm getting the money back to my card too after returning something at a Walgreens yesterday :(.

Guest

Do you not already know that a return if applied to a debit card can take 24 hours to process and if being returned on a weekend or holiday would essentially be processed the following business day? Do you live under a rock?

Guest
reply icon Replying to comment of Guest-1330523

Yes but it's been 24 hrs and it doesn't say anything about a pending being returned back to your card?

Tylene Ats
reply icon Replying to comment of Guest-1330523

You're not a nice person, you didn't have to add you live under a rock comment. Ridiculous

Guest

Went to Walgreens on 8mile/Farmington rd brought bk smthn tht ws nvr opn valued @$33 tht ws paid with debit. Mgr ws rude n upset because I ws his 1st customer n ws mkn a return...I told him he would mk it up in sales. Indian guy tht ws extremely rude n put the refund as a credit whn I pd debit, said thts the only way I ws mkn a return

Guest

Problem# 1 - You bought a blender at Walgreens thinking it was going to perform like a Vitamix or something.

Problem# 2 - Why pay $19 in cash and add $2.48 onto a debit card? Huh?

Problem# 3 - You can argue till you're blue in the face, but in any store, if you purchase an item with half cash and half credit or debit card, if you return the item the entire return gets treated as a debit/credit card purchase.

The store manager is correct but NOT ALL banks handle returns the same. Some take 1 to 5 days to show returns or credit back to your account. Some show right away and some take a few hours. THIS IS NOT WALGREENS FAULT.

This is a bank issue. Deal with it!

You have no legit complaint here. You got your money back. It's still cash in your pocket, it just happens to be waiting in your bank account once that credit hits.

As far as your produce goes, if they're in your fridge they won't go bad. Stop being such a whiny drama queen.

Guest
reply icon Replying to comment of Guest-808812

wow "truth" really?! whiny drama queen???

I guess you like to give people nick names huh?

so what is yours? "hot head, big ego, trashbag"

Guest
reply icon Replying to comment of Guest-808812

some places return back exactly the way you bought it, at my store if someone paid half cash and half debit then they'll get half back cash and half back debit makes sense, Just saying!

Tylene Ats
reply icon Replying to comment of Guest-1037404

I totally agree with you and don't let that narcissist lady get to you.

Guest
reply icon Replying to comment of Guest-808812

your probably the manager who helped her !!! Then decided go online write long *** paragraph to defend Walgreens !!!!

Guest
reply icon Replying to comment of Guest-808812

Wrong. I work for foodlion.

If you rerurn something that was paid with debit and cash we refund all cash.

I dont blame him for being upset its the stores responisabity to keep customers happy and this customer was not. They failed.

Monika Huz
reply icon Replying to comment of Guest-808812

Frankly whoever you are that says there is no ligitmate complaint and its not Walgreens fault but banks fault tells me that your not very educated in ways of financial world. See there are many factors many different entity that touch a refund.

Retailers have a merchant vendor may be who contracts out credit card machine then you have bank that retailer uses then you have banking institution that customer has credit card with. See a credit card purchase is all automated that's why your bank gets debited immediately but a refund isn't all automated and for what I've read has network hangup issues causing some refunds to be lost in limbo and until a certain amount of days pass that bank finally releases funds is just one issue another is that some merchant have employed that have to approve refund because its not automated so these employees don't get in a jury or they are back logged with too many request. Another issue is retailers don't put their foot down and demand that on refunds there be no credit card fee see retailers get charge a merchant fee for each credit card ran but they also charge another fee for returns. Retailers have found a way around this by doing batch refund request so they wait and accumulate day 100 refunds running it as a batch get charged only one fee but the customer is the one who suffers for this work around.

They are made to wait. Retailers can negotiate a better way to handle returns as not to be charge a fee. Frankly I think its wrong that merchant. Charge a fee on refunds because the retailer s out fee for payment fee for refund its double dipping.

In today's technology there is no reason refunds can't be done immediately. Dude here is another thing your not knowledgeable of. Walgreens policy that I found online says cash can be refunded back when a debit card was used. But management at stores tell employees policy is it must be returned on debit card.

So hey lie going against their own policy.

Plus legally the only thing that has to be refunded back on credit cards cash can not be refunded on a credit card purchase. Walgrens corporate statement is to be honest compassionate to their customers.

Guest
reply icon Replying to comment of Guest-808812

It's not cash in his pocket if he's waiting days for it to go in his account idiot

Lionell Irl
reply icon Replying to comment of Guest-808812

Not all stores are concerned about how you made the purchase...Home Depot never cares how you made the purchase usually as long as its under $100

Tylene Ats
reply icon Replying to comment of Guest-808812

WOW, you're not just rude worse than that you're a narcissist If you read her full post she stated why she paid $2.48 on a debit card, she had a legit reason and you're wrong Walgreens corporate policy is to refund it in the same form as it was paid so she should have gotten mostly cash back and the $2.48 on store credit. Something about narcissist 99% of them do not like themselves oh, they are not happy with themselves, so they try to make other people feel bad about themselves oh, unfortunately narcissists are incapable of change and eventually always grow old alone

Guest

Count yourself lucky that Walgreens would allow you to place a return onto another debit card.

As a matter of asset protection, my store has the following policy:

1) If the purchase is under $20, the refund may be made in cash

2) If the purchase is over $20, the refund can only be issued onto the card used for the purchase.

This prevents a customer from finding a receipt in the parking lot, and then expecting to make a big payday for items such as electric shavers or Blu-Ray players by grabbing the item from the shelf and then asking for a refund.

The only exception to this policy would be if the card used to purchase the item was expired (the expiration date is shown on the receipt) or the POS system could not refund the money onto the original card.

Guest

i just returned some shampoo and condtioner and some curl cream. it was quick and easy.

i had to return the products, not because they werent awesome but because they were pricey items. i will patiently wait for my refund.

the cashiers were polite and nice.

it does suck that i would get back my money right away.

Guest

Yea. walgreens lies. I was told the same thing, that the money would go right back on the card...5 days later, I was pissed

Guest

Walgreens in Miami, FL on 57th Ave and NW 5th Street charged me 3 times. Twice debit and once credit.

This happened back in June. I have been to the store over 6 times to get my money back and there is always some problem. They accused me of lying and of purchasing the same items at a different walgreens because the credit transaction showed different than the debit transaction on my bank statement. I finally was able to get one of the Managers to help me but he only returned one of my debit charges.

I am still waiting for the second debit charge to be returned to my debit card. All the managers that I speak with give me an excuse of why they cannot help me. One manager told me that I had to receive my money back in cash since I was charged as debit and she took my contact information so she could tell the manager on the next shift to help me but no one has contacted me to this day. Same manager took my contact information again and promised that I would be called.

Again, I am still waiting. I took 2 months of bank statements to prove that I was still missing one refund and they still will not give me my money back. I do not know what to do anymore. I literally go to this Walgreens daily because it is next to my house my once I receive my money I will never go there again.

I will cross the street and go to CVS or to Navarro's. I am not rich and work very hard for my money to be giving it away to a multi-million dollar company that does not care about their customers.

Guest

If it was a rebate card, it would of not had a pin number. and would therefore be run as credit. if it was run as credit the only refund possible is as credit (as in, if you don't put in a pin, it's credit - doesn't matter if the card is actually debit or credit, as most debit cards can be run as credit now-a-days).

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