Anonymous
map-marker Knoxville, Tennessee

Walgreens - Customer Care Review

My local walgreens is the worest durg store in my town they do not care about the customers I had to stand an weight over 2 hours an was sick an in pain they keep saying give us just a few mins an when I finally got I never opened the bag til I got home an it was not even the meds I needed I will never go back the customers are just a number in ther computer they do not care an ever american deserves better then that as a customer
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Anonymous

Walgreens offered NOTHING it promised.....twice.

I was looking for a full-time job, and I recently got hired for a Walgreens in Florida. Right before I joined, they offered me at least 30 hours of work, plus benefits (that included health, vision, AND dental). A few weeks after I joined, they hired someone new; according to Walgreens, he was a former employee that was brought back. I don't mind working with new people, but as soon as they hired him, I was brought down to 5-10 hours a week. I (angrily) asked the manager why, and she said that they had to cut hours recently (and she actually wondered why). I also noticed I wasn't getting my insurance either, so I asked them about that too. It turns out you have to PAY for the Walgreens insurance, and with cut hours, there was no way that this was happening.

After a while, I couldn't even pay my own bills, so I had to move back in with my parents in North Carolina. I decided to transfer from one Walgreens to another, figuring that it was just that one store that had the problems. But it happened again; right after the NC Walgreens hired me, THEY hired someone else, someone who had worked with the company before. And wouldn't you know it, as soon as they do, MY hours are getting cut. And because of that, again, I can't get my insurance. Oh, but it gets better: after they hired me, they said my T-shirt wasn't "up to date", and they forced me to wear a new, long-sleeve shirt.....in July. I asked if they could give me a short-sleeved shirt, but they said I had to pay for it.

So let's recap: my hours are cut, I have to pay for my own insurance that they promised to give, and now they're forcing me to pay out of pocket just so I can wear a comfortable shirt at work.

In short, the company offers NOTHING it promises to their employees. You get hours, they get cut. You want insurance, you have to pay for it. You try to make a simple request, they shoot you down saying that YOU have to pay and fix the problem.

Bottom line, you can work for Walgreens.....just don't expect it to pay any bills.

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2 comments
Guest

"Right before I joined, they offered me at least 30 hours of work, plus benefits (that included health, vision, AND dental). It turns out you have to PAY for the Walgreens insurance?"

Well, yes.

You are provided those benefits for working full-time. If you choose to use those benefits, you have to pay for it. What rare, heavenly job did you have before where the business payed for your own health insurance, vision, dental, 401k? I would love that job, but sadly they are extremely rare to find.

I'm sorry, you're dealing with your hours being cut. It certainly sucks, and really just means it's time to find a new job that doesn't cut you. The advantage to using your job's health insurance is that they are generally cheaper than getting health insurance outside your job. Either way, you have to pay for it.

There's no way around that.

Guest

I sympathize. I worked there too.

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Anonymous

Walgreens doesn't care about past employees

I retired from the Walgreens company after 25 years and they gave me nothing when I retired. When I started with the company they promised us insurance rates after retirement comparable to current employees with low employee co-pays and as of today they are no longer providing either.

In fact, the insurance they sell us retirees that spent our whole lives working for this money greedy company is as high as anything you can buy off the internet.

Here is the kicker, even if you manage to get lower insurance through someone else, unless you pay the higher Walgreen rate you also don't get prescription discounts. Really, all I can say is there is no reason for me to ever shop at Walgreens again and thank God my 401K is not connected to a company that cares so little about anyone.

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Preferred solution: Let the company propose a solution

2 comments
Guest

If it makes you feel any better, CVS doesn't care about its former employees either. As a former CVS employee I was discarded like a piece of trash.

Guest

25 years is a long time, sad to see that you are not being treated like someone that put in most of your life to a company. I wonder if a 25 year stock holder feels as you do about walgreens. sad that the ones they make money off of are the ones suffering!!

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Anonymous
map-marker Madison, Wisconsin

Employees Taken Advantage/Not Paid Enough

What a crime for a wealthy company like walgreens to create the SFL position - SFL's are expected to be managers & run the store doing 99% of the work starting at the high salary of $11/hour. It's insulting & degrading to call these hard-working staff "floor leads!" They are also on-call during non-business hours when a store alarm is triggered. My manager has their cell phone off so walgreens security ends up calling one of the SFL's to come in at 3 am, thanks so much walgreens! No wonder the interviewee for a SFL position walked out the other day when they heard what was expected of them for $11/hour. The company is a great example of modern greed & fascism!
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1 comment
Guest

and if they took the job the TITLE would have changed 5 times and they would offer less pay the demoted new title less pay by 5.00 dollars. yes walgreens doesnt care about employees more then they dont care about customers

Anonymous
map-marker Orlando, Florida

Flu Medication Review

3 hours to just to give FLU medication!
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Anonymous
map-marker Clifton, New Jersey

Walgreens in Clifton NJ, Main and Clifton Ave.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been going there for yrs. spend thousands of $s on meds, last night I went to pick up 2 important meds I ran out of, it was near closing time when I got to the counter I realized I had left my wallet at home.

My co-pay was $3.00 I only had $2. 83 cents so I decided to pick just 1 or so I thought but the pharmacist a female would not give me the meds because I did not have the complete $3.00. I spend close to 30 min. basically begging people for 20 cents never been so embarrassed in my life.

Starting today I will move my Rxs to another pharmacy, I will never shop at Walgreens ever again and will make sure to get as many people as I can to never go there. Oh, and they make their young staff to push candy on customers worst than drug dealers. The candy is supposed to be free if they forget to ask but they have to call their manager to tell them and they get in trouble.

Also annoying when they have to welcome every customer that comes in while they r trying to serve u! from 1 to !0 they get a "0"

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
Guest

Same issue here! In fact I'm sitting out side a Walgreen midway having an asthma attack!

Waiting on my refill, filled my same inhaler here for 10 years! Going by my walgreens app it went from waiting on the doctor to now order received, I go up to the to ask how long because I really just needed squirt, she said it was never called in! I said it was I know it was per your app and I was on the ph one with my doctor as she completed the faxed request! I said look I'm having an asthma attack I need something!

I said I'll buy the over the counter stuff I just need somethjng. I can hardly talk and she says I need your ID! What LOOKING Lady I'm Having An ATI MA Attack DO U NOT GET GET it! I said here's my purse here my insurance card here's my phone she said no I need id!

I came into my car where I sit right now as my doctor call them. My ID I left at work on my desk!

Guest
reply icon Replying to comment of Guest-878480

have them call an ambulance. they cant rush over and give it to you and get sued or charged.

sorry but people messed up that service along time ago.

always keep a spare even if you have to pay for it out of pocket! your life not theirs!

Guest

I just think that is so shameful and I wish I would have been there to gladly offer the $3. and change this person needed.

Guest

don't run out of meds and you wont have the problem. if you 'need' them go to the hospital.

(because you didnt means you'll live for a while without them) really dont know why you think they should pay for your meds. unfortunately its not your "local pharmacy' of 20yrs ago.

they dont run tabs. they have no control over your money why should you have control over theirs

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Makyla Ygn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

RUDE PHARMACIST SCARED FOR HIM TO FILL ANY PERSCRIPTIONS.

Updated by user Sep 05, 2014

I Encountered...

Updated by user Sep 05, 2014

****Correction**** HE HUNG UP THE PHONE...NOT ME. Just in case this is used in court, I want the information correct.

Original review Sep 05, 2014
I uncounted the rudest, most unprofessional Pharmacist at the Walgreens located at 1403 **** West in Houston , TX. It all stated with his horrible demeanor over the phone and shortness with the questions and just terrible attitude. I actually hung up the phone after taking the information he needed, without even letting me know what steps to take next, if the order was going to be filled, nothing! So, I went up to the location and addressed the individual directly, after all I didn't know what the *** to do next, and wasn't about to spend another 30-45 minutes on the phone waiting on another rude person to answer the phone. To make this long story short, he stated that he hung up because he was busy and that was it. No apology nothing. Being who I am told him what he needed to hear (in so many words) and that he needs to be fired. I o not feel comfortable with this person or anyone like him filling Prescriptions, that could ultimately kill me. How am I supposed to know if he wouldn't mix up the prescriptions just because he can. With the way he was acting, He probably doesn't have ant morals that would stop him from *** such a thing. So I filed my complaint with the Corporate office and better get a resolve. the situation is much worse than what I can write here. I will be taking Legal actions if my complaint/concerns are not addressed. I fear for my life and others with this person filing my prescriptions.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

seriously?? sometimes they are super busy and not only have to ring people up, but answer questions, fill meds, call doctors, work drive thru and many other issues like checking meds and making sure there are no med interactions..and sometimes people just have a bad and busy day.

it happens..

i dont see why this person would seriously now harm you because you chose to act a fool.. now if they gave you wrong meds, thats a whole different story, but from what you have wrote here, it dont seem like anything bad happened other then someone being busy and you drove right on up to a store to yell at someone"because of who you are"

Makyla Ygn

I ENCOUNTERED>>>> So upset that I can't even spell correctly.

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Anonymous

New hires getting MY hours

I am a cashier/Cust. Svc. Assoc., been @ W 1.5 yrs. Classified as "part-time," but have been working 38-40 hrs. a wk. for several months, received 3 raises so far. Recently helped train new employees, who now get hrs. , while I /have been cut to 31!! Employees' relatives get hired, all young, and as I am over 50, am getting screwed. Already on Medicaid, can't afford Wally's insurance! What keeps me going are the customers, they like my service and kindness, laugh at the ridiculous "Be Well" mantra that is shoved down staff's and customers' throats!! Even knowing regular cust's. names isn't appreciated!!! the regulars
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1 comment
Guest

its close to "full time" hrs. walgreens is a 32 fulltime company...

Anonymous

Never step a foot in walgreens again

Left the hospital and went straight to Walgreens the same location I dealt with for 12 years, try to get my med not to mention the severe pain I had ..............a white robe lady all hipper came to the window , before she even looked at my prescription she immediately said { I WILL NOT BE ABLE TO HELP YOU BECAUSE WE ARE SO BUSY, COME BACK IN FEW DAYS} prior to that I heard a car squealing tires in the drive through was wondering why. Walgreens drug test your pharmacist please. Our health is not a joke especially dealing with your careless employee.
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1 comment
Guest

They suck!!!

Kenyatte Sro
map-marker Folsom, California

Walgreens Pharmacy Hostile to intractable Pain Sufferers

Updated by user Apr 22, 2013

CurrentPharmacist-

Not to denigrate your chosen profession too badly, but pharmacists are doctors because they've chosen to call themselves that, not due to any external accolades, and certainly not due to them taking the training and certification to be licensed...

Original review Apr 19, 2013
Walgreens Pharmacy Hostile to intractable Pain Sufferers!!!

A warning to all Walgreens Pharmacy customers – due to a legal situation in Florida of Walgreens own making, all Walgreens pharmacies now have a number of store enforced policies of Walgreen’s own creation, which have been forwarded to all Walgreens pharmacy locations and have begun to be enforeced this week, including-
1. Showing state identification to initiate and receive prescriptions determined by Walgreens to be suspect (I.E. pain medications, including Vicodin, Methadone, Oxycodone)
2. Requiring phone verification of legal, signed, hardcopy prescriptions from primary care physicians for prescriptions determined by Walgreens to be suspect (I.E. pain medications, including Vicodin, Methadone, Oxycodone) in excess of 60 pills.
3. Refusal to dispense of legal, signed, hardcopy prescriptions determined by Walgreens to be suspect (I.E. pain medications, including Vicodin, Methadone, Oxycodone). Since many of these prescriptions are required to be filled at one nonchanging location (to reduce diversion), this equates to denial of care.
These policies are the ones they are now making public – there may be other policies which will not be known until individuals run into their restrictions. These policies ALWAYS require additional time, delay, and labor for the prescriber and the patient, and are designed to delay or DENY the intractable pain patient of legally acquired prescriptions ORDERED by a licensed physician. To me, this smacks of prejudice against pain suffers, and a desire to modify ,contradict , or flat out deny licensed MD’s orders. Although I understand the need for vigilance on the part of the pharmacy to prevent diversion, these new policies (as well as past behaviors) appear to me to be completely too restrictive in their enforcement, and seem to leave all determination of prescribing to the pharmacist or possibly their assistants!!!
My own experience today (18 April, 2013) had me being told by the pharmacist that these new restrictions were a new federal law that was just starting to be enforced this week. After going home and determining there was no new federal or state law with these requirements, I called the store and talked to an assistant, who informed me that the pharmacist was mistaken, and that it was a new company policy, rather than a new federal law, and that she didn’t “know the lingo”, being a non native English speaker(Indian). As it’s a pretty large difference between Federal law and company policy, and since I’m sure none of the words used were “lingo”, this makes me worried about the quality of pharmaceutical care provided, since the pharmacist does not appear to speak the language of this country!
I am going to forward this to Walgreens Corporate, and also inform the California State Pharmacy Board, and see if anything comes of it. But for now, I wanted to warn as many people as possible – if you’re a pain sufferer, stay away from Walgreens!!! As a matter of fact, even if you’re not – is this the kind of medical care we want to encourage???
The store information is as follows-
Walgreens Pharmacy Store # 9048
2595 E BIDWELL ST
FOLSOM, CA 95630
916-817-****
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44 comments
MattD78

4 states may require "all legal prescriptions filled", however according to the California State Board of Pharmacy...

Can a pharmacist refuse to fill my prescription?

Yes, a pharmacist in his or her professional judgment may refuse to fill a prescription.

Guest

I can not believe that without knowing the back round medically of this person everyone assumes he is a junkie. You have to be a really ignorant person.

Would you say that to someone with cancer or any other illness that the pain is so bad that they wish that they were dead. I hope you get that ill and learn how *** you are.

I have much more to say but I am not going to waste my time.

Guest

It's the law that they ask for your ID or to call and verify that the prescription is legit when it comes to certain classes of meds. If you have a problem with that, then you've got something to hide.

THESE ARE LAWS IN PLACE BY THE DEA! That number you see on your script is reported to the DEA. That's why it takes a while to get your prescription ready.

They don't just count out pills into your pill container and then you go on your merry way. Not sure what kind of pain you're in but if you're that dependent on pain pills, then you're the one with a problem, pal, not Walgreens.

Kenyatte Sro
reply icon Replying to comment of Guest-807628

Dear anonymous-

I can't believe the chronic pain community is still having to get this word out, but in fact you are wrong. It is NOT a law put in place by the DEA that we are having a problem with-it is the Walgreens "Good Faith Dispensing" policy implemented as part of a settlement with the DEA, after they got their wee-wee's smacked due to Florida's mess.

If you have access to a "compuuuterr", you can find out this info pretty easily-

http://www.wthr.com/story/2346****/2013/09/18/walgreens-secret-checklist-reveals-controversial-new-policy-on-pain-pills

http://www.wthr.com/story/2346****/2013/09/18/walgreens-secret-checklist-reveals-controversial-new-policy-on-pain-pills

http://americannewsreport.com/nationalpainreport/walgreens-secret-checklist-pain-meds-882****.html

There's plenty of others - just search on "Walgreens pain policy" for all the info you can absorb. But what I'd like to know is - why the *** are you commenting on this an entire YEAR after it happened? And why so hostile to the pain patient? If you think I've got a problem, you're right - it's a chronic disease with intractable pain, no cure, and a poor prognosis, with probable death in the next 5-10 years.

So yeah, I've got problems. What I don't have is problems anymore with my pharmacy - I switched long ago to CVS. So why the vigilant defense of Walgreens? Are you one of those "paid anonymous's"?

Or just REALLY bored at night? Why attack the consumer when they state they have followed all the rules?

I really don't understand the motivation, unless you're just the kind of person who likes to laugh at sick people. If so, I'd hate to have your karma - or your brain, for that matter...

Kenyatte Sro
reply icon Replying to comment of Guest-807628

Actually, it's not a DEA law, or any other law, that people have been complaining about. What they're complaining about is the Walgreens (somewhat) secret "Good Faith Dispensing" policy.

See the following sites-

http://www.wthr.com/story/2346****/2013/09/18/walgreens-secret-checklist-reveals-controversial-new-policy-on-pain-pills

http://americannewsreport.com/nationalpainreport/walgreens-secret-checklist-pain-meds-882****.html

and if you want more info, search google on "Walgreens pain policy"

This info is not news anymore - it's been out there for almost a year now.

What confuses me is why you're commenting a year after the first blog, with incorrect data, false accusations, and personal attacks. BTW, you're right on one thing - I do have a problem. It's a chronic, non treatable pain syndrome, and it'll probably kill me in 5-10 years. But I don't have a pharmacy problem anymore - I switched to CVS a long time ago.

SO why the personal attacks? Why comment at all? Are you one of the "paid" commenters?

Or do you just like to laugh at sick people? Either way, I'm glad I don't have your karma - or your brain, for that matter...

Guest

Walgreens in Hoboken New Jersey after being a loyal coustmer to walgreens I decided to take my business to rite aid. I was born with both dislocated hips I gone though 20+ operations.

I have a lot of metal in my legs. I began taking my oxycodone prescriptions to walgreens a few times there was a generous nice man who filled my script no questions asked. However a Chinese pharmacist one day rudely says to me (this is the last time I'm filling meds for u!!) I went home in tears after being treated like I was some sort of a junkie and embarrassed me around other coustmers. Then a second time I tried to fill my script (including authorization from my doc) she took my perscription and never gave it back not only did I lose $160 doc payment but didn't get my prescription back I had to spend another $160 just to see the doc for a new prescription ( my doctor was very upset and advised me to file a complaint against Walgreens) kind hearted me let it slide now, the third incident, went there, same Chinese lady takes my pescription and starts yelling at my husband and I demanding why I needed pills and what was u going to do with them, was I abusing them, wanted proof of X-rays, MRI, even had the nerve to tell me to never return to walgreens again.

Again, I was sent home in tears by this unprofessional lady and just cried begging why pharmists automatically think just because your prescribed pain medication your some criminal and get treated like ***. I believe I don't deserve to be treated this way. So as she yelled and requested, I never will return to "her" walgreens again. Filled mead at rite aid with the best experience ever!

Someone please so something about this lady! Again, Walgreens in Hoboken NJ.

Guest

Not sure why WALGEENS feels it necessary to POLICE MEDICALLy necessary medication given by a DR. The pharmacist should lose license to dispense if they refuse a prescription that they have been filling for years for the same patient. THEY WOULD NOT QUESTIONS MOMS refill, they would not QUESTIONS WIFES/childrens refill BUT FOR SOME unknown reason AFTER YEARS OF dealing with them they feel that it is now time to STOP FILLING YOUR REFILL

Guest
reply icon Replying to comment of Guest-725686

You don't even know what you're talking about. He's referring to pain meds.

Those are classified differently from any other drug dispensed and HAS to be policed as you like to call it.

You should lose your job. I'm sure McD's will be sad to lose you

Guest

I have been on the same medications from the same specialist for many years and Walgreens had been been my pharmacy for all of those years. I never had an issue until last month when Walgreens refused to fill my prescriptions that they had previously filled for many years.

Why all of a sudden now does Walgreens decide they won't fill them? They even spoke to my doctor who approved them to be filled yet Walgreens still refused. That isn't right. Why were my exact meds OK to fill last year but not this year?

The year before that? And the year before that? Why were my meds OK to fill last month but not this month? And no I don't fill early, doctor shop, sell or give my meds to anyone etc.

Never have, never will. I deal with one doctor, one pharmacy. All patients are drug tested regularly to make sure they are taking their meds and have the right dosages in their bodies. We have to go through all of this because of the idiots who do abuse pills that make the testing of everyone necessary.

Not everyone is a druggy. I hope these Walgreens pharmacists experience a very painful cancer or something similar and see how they like it when their pharmacy won't fill their legitimate medications that their doctors have written and approved for them. What gives a pharmacist the right to play doctor and override a legitimate MD's decision?

My doctors office told me straight out not to ever go to Walgreens anymore and they are also telling every patient the same at all of their clinic locations. They think it's *** what Walgreens is doing.

Guest

I absolutely do not understand where this information was obtained. I work for Walgreens.

In the pharmacy. Now, most states have their own laws and restrictions on dispensing controlled substances. These laws are not created by Walgreens Co. These laws were IN FACT put in place by the DEA and I am certain of this because the information is sent to us from THEM.

I see it myself every time they come up with a new law or restriction that they expect is to comply with. It does NOT come to us from Walgreens. Failure to comply with these laws would result in the pharmacy being shut down. The Good Faith Dispensing Act became affective recently and not by the hand of Walgreens.

Every state has different laws and Walgreens as well every other pharmacy in that state must comply. Pharmacist are not MD's nor do they pretend to be. They do not ALL make their own policies based on what they believe, but it IS their right. Everything we do in the pharmacy complies with STATE and FEDERAL regulation.

It does not matter if your script comes from only one doctor, if it is not time to be filled then we legally cannot fill it WITHOUT AUTHORIZATION FROM THE MD. We can not alter a prescription WITHOUT AUTHORIZATION FROM THE MD. We can't do anything without authorization from the MD. If your doctor approves an early refill of your controlled medication for a legit reason, we have no problem filling it.

And there are only select medications that require this extra attention. If we have to call and verify the script before filling it, it is because the MD is suspect according to the drug task force. Or information was obtained that a script pad was stolen and some of the scripts dropped off may not have actually been written by the MD. Also know that it is NOT our fault that we call and your MD takes forever and a day to get back to us no matter what we tell them.

i usually tell the patients to call right after i do so that they get back to us sooner, so that we can get you your script as soon as humanly possible. We do everything we can to help our patients but we can only do so much when we have to follow all the rules and wait on authorizations from your precious MD or insurance company. Everything we do comes from instructions from your doctor. When we have a problem, we have to come to a resolution that is okay with THEM.

Also, Who gives a *** if you have to show your ID to get your pain killers filled. You have no idea how often someone comes to pick up their family member or friends pain killers, and never actually gives them to the patient. At least this way we know the patient is IN FACT receiving their medications, and that if they don't, we know who has them. If your prescription is refused, best believe there is a good reason.

We don't deny prescriptions just for the fun of it. Believe me it is NOT fun to *** people off in the pharmacy. You may be in severe pain and believe me we do understand that, but there are people out there that are just drug seekers and because of them we have to be careful. And the fact that y'all want to complain about the fact that you have to wait a little longer doesn't quicken the process.

All we can do is wait on your doctor. And quite frankly, some of them don't give a flying *** that your sitting in our lobby in severe pain waiting for something that will relieve it. I have seen refill requests that haven't been responded to in over a week for vital medications because they just don't answer our MULTIPLE faxes, phone calls and messages we leave trying to HELP OUT OUR PATIENTS. It is just as frustrating for us in the pharmacy as it is for you, believe me.

Y'all are pissed at us because its taking forever? Well we are JUST as pissed at the doctors because they are taking forever to help us help you. Our job would be 10 times easier if these things were actually up to us. If you really think we like stopping everything were doing to call your MD or take all these extra steps to comply with the new laws, your mistaken.

Think about that the next time y'all wanna go off on someone in the pharmacy.

Ask yourself if its really their fault or if it's the MD's or the insurance companies or the DEA's. Because 9 out of 10 times it is something we have ZERO control over and yet we are the ones getting cussed out for doing what we are told to do.

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Mateo Voz

Finn E-cigarette

I am very upset. Please instruct your employees the difference between the refills for the Finn E- cigarette and the basic Finn E-cigarette starter pack. They have sold me the basic starter pack twice after specifically asking for refills. This is an expensive item and they need to know what they are selling. I now own two extra E-cigarettes without the refills that make them work! This makes me very mad and it is very very expensive. As I said, please instruct your employees the difference between these two items if you are going to sell them. I do hope you will address this complaint.
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Loss:
$34
Reason of review:
Not as described/ advertised
2 comments
Guest

If you knew when you paid for it that it was a starter kit, then WHY did you purchase it??????? You obviously knew the difference in product and price............This is YOUR OWN STUPIDITY!!!!!!!!!!!

Guest

What really needs to happen is to have reps from these e-cig companies because we're just given these things to put up for sale. No explanation, no nothing.

Can't expect anyone at the store, employee or management, to have any idea how it works.

I've gone to websites and still hardly understand it all. We certainly need instruction from someone, and who best than someone from representing the e-cig companies.

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Anonymous

Inability to have my meds filled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The Doctor said walgreens has not called her everyday walgreens tell me we'll call her, and everyday when I go to pick up the meds I am told we'll call the Doctor. Today, they asked me if they should call. I told them to do whatevery they want to do. This happens everytime I try to refill an rx that requires a call to the Doctor. My husband is out of his medication and they don't care. How can you call yourself a pharmacy and not be concerned about the patients medication. Right now my husband is out of his Prozac and it is not a medication that he should miss taking.
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Reason of review:
drug refill

Preferred solution: Deliver product or service ordered

1 comment
Guest

Why can't you call? Do you have a phone?

Anonymous
map-marker Riverview, Florida

Pharmacist Review

I will not go there no more all the pharmacist have attitude and the cashier's don't help at all I think they train them to say "I don't know".
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Anonymous
map-marker Deer Park, Texas

Review from Deer Park, Texas

My son also has asthma & when i went to get a refil on file they informed me his ins no longer covered the one i asked for & thought i wood just leave .....i told them you have to breathe to live & i wood not b leaving so he had a refil left on another one that didnt work as well but i had to raise *** to get my child inhaler !!! They have no manners they seem to have a god complex sorry they were not smart nuff to b a doctor not my childs fault that your expertize seems to b *** with god complex
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1 comment
Guest

not their fault...your insurance doesnt cover it anymore. if its life and death go to the hospital. or just buy your child the stuff he "needs" out of pocket or get another insurance company...

Anonymous
map-marker Darien, Illinois

Walgreens - Service Refusal Review from Darien, Illinois

Walgreens LPGA Holly Hill FL, went in to fill husbands narcotic script, been getting for 7 years. Dropped it off, pharmacist refused to fill, he tells us U don't have insurance so won't fill. He says Walgreens policy for last 18 months is won't fill any narcotics if u r a cash paying customer. Tells us no pharmacy in FL will fill without insurance. We go 3 miles down road to Walgreens on Nova and Granada fill with no problems, treated with respect. My husband has degenerative spine, nerve damage and ruptured discs ( MRI's and medical records going back 7 ysr.) He didn't ask for this disease or disability, he inherited it. He was at Walgreens today, overheard a man (60 yrs old), pharmacist refused to fill his narcotics after giving him the run around for 10 days. This pharmacist thinks he is a prescription God or something. I understand some people are addicts and can manipulate Dr's, but stop judging everyone that way. My husband would do anything not to be chained to a pill and his disability. This pharmacist needs to be fired.
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