Walgreens Reviews

Show reviews that mention
pharmacy store prescription customer service pharmacist manager people customer service customers
Filter review
New Reviewer

Raised cost of medication

Transferred prescriptions from Sam's Club to Walgreen's. Big Mistake. What was $12 3 months ago is now $20 and the previous one was $30 (for a 3 month supply). Both of these were $10 for a three month supply at Sam's Club. My prescriptions will be transferred again. Either back to Sam's Club or some other reasonably priced pharmacy. The pharmacists are great but corporate - who changed all prices - stink. I also joined their "discount program" which cost me $5.99 for the year. It will probably go up to $13 next year. Being a senior citizen this this is one of the things that puts less food on the table. Or you give up the medications.
View full review
ID
#320659 Review #320659 is a subjective opinion of poster.
Location
Dulce, New Mexico

Refused mail pharmacy services

Walgreens mail prescription service contracted by Excellus BCBS has failed to provide access to my prescribed medicines. Walgreens mail prescription service contracted by Excellus BCBS has failed to provide access to my prescribed medicines. Walgreens mail prescription service contracted by Excellus BCBS has failed to provide access to my prescribed medicines. Walgreens mail prescription service contracted by Excellus BCBS has failed to provide access to my prescribed medicines. Walgreens mail prescription service contracted by Excellus BCBS has failed to provide access to my prescribed medicines. Walgreens mail prescription service contracted by Excellus BCBS has failed to provide access to my prescribed medicines.
View full review
1 comment
#543610

I dont understamd why they post false advertismemnt about people with medicare part

D they accept, they turn me down.they to ldme they dont accept y insurance.why is that?

ID
#320646 Review #320646 is a subjective opinion of poster.
Location
Rochester, New York
New Reviewer

Refused to give me customer service

walgreens off 35 and illinois in oak cliff lock up body wash i guess so no one steals it. i looked around to see if there was anyone there to open it.. no one there so i usually ask for it at the register and the cashier runs out to get it.. but not last night.. first i waited in line 15 mins then when it was my turn i asked can i get some body wash out the box.. she told me "oh you hv to wait in till someone comes to open it" i said but theres no one back there.. she said "oh the cosmetics girl is out at lunch" i ask her so are you telling me i hv to wait in till the cosmetics girl comes back from lunch? and then i hv to get back in this 20min line? she said yes?? i could not believe what she was telling me!!! i looked at her i keeped my comments to myself and said I AM NOT DOING THAT! then she still had the nerve to roll her eyes and her neck.. this walgreens is right around the block but after that i will drive 12 blocks to my nearest grocery store before i co back there..
View full review
ID
#319954 Review #319954 is a subjective opinion of poster.
Location
Dallas, Texas
Walgreens on Turner in Hobb, NM COUNT YOUR MEDS BEFGORE YOU LEAVE THE COUNTER!! They shorted me 20 out of 60 pain pills, then when I went back and asked them about it, A guy behind the pharmacy counter named Thomiston (or something like that) offered to just give me...
View full review
View full review
4 comments
#497079

WALGREENS SUCK!

Pharmacist at Fond du lac flat out told me she thought I was taking too much Tramadol, and withheld my medication for 37 days contrary to the doctors directions of 30...really? I didn't see m.d after her name.I will never give them another dime of my hard earned money ! :?

View more comments
ID
#319213 Review #319213 is a subjective opinion of poster.
Location
Hobbs, New Mexico
Product
Walgreens Pills

Walgreens and Humana calling me out of concern? GET REAL

I am pissed! Walgreen's pharmacist has been calling me to check that I am O K. Isn't that nice that they have such concern for my well being? The pharmacist tells me that Humana, my pharmacy plan provider, is also concerned about my health. Seems that they have noticed that I have not filled my prescription on time. Since trying to call Humana is almost impossible I find it hard to believe my health is of great concern to them. What is happening is that the Walgreen's missed a sale, and Humana cut a deal with pill manufacturers to purchase x number of pills. This is not the robo call that you should place an order for a prescription; it is the pharmacist in person calling. What a bunch of pill pushers!
View full review
6 comments
#500659

This happens for 2 reasons

1. Medicare plans are required to provide certain services to target groups of patients based on specified criteria. This often includes such calls as part of that program.

2. Meds are only covered because they keep you healthily and often prevent more expensive care such as hospitalization and ER visits. If you elect not to take these meds, they have just paid for essentially expensive *** on the days you decide you want to take the medicine and also will likely incur additional expenses due to doctor visits, more meds to address problems being treated because you do not admit to not taking what's already prescribed, and in some cases ER visits and hospital stays.

The call was very likely at the insistence of your insurance. They often feel like you are more likely to work with someone you know from the pharmacy vs a nurse in a call center. And if the insurance was kind enough to pay the pharmacy for this service, it was a nominal amount. The pharmacy is often only receiving a few dollars above the cost of the medicine to fill a prescription, and it is often less than the overhead involved.

#492279

The sad thing is if this were the other way around and they did not remind her of her pills she would complain about that as well. There is just no pleasing bit*hes, especially those on their periods every day rather than once a month for 3-7 days.

#492275

wow! it is really sad that you think that the real reason behind the phone call. your cold miserable soul.

#483764

Sound to me like you need a chill pill.

#483763

Sound to me like you need a chill pill.

#483760

They are forcing pharmacists to do it or have a target on ur back it sickens me most pharmacist are real ppl too and they don't like doing as much as u like getting the phone calls they rather be helping the customers that are asking for help

View more comments (5)
ID
#318374 Review #318374 is a subjective opinion of poster.
Location
Minnetonka, Minnesota
Service
Walgreens Deal
New Reviewer
So I just spent 15 minutes trying to outsmart the long lines at the registers at the Walgreen store at 55th & Lake Park Ave. in Chicago. It didn't work. I just walked out and left my stuff. This isn't the first time that it's happened at this store. They...
View full review
View full review
1 comment
#522156

Usually insurance cpeoanims will not let you start a policy until you actually own the vehicle. But you can still call or talk to an agent to get a quote and then once you are actually purchasing the vehicle, you can call them and start the policy.

Since you are buying a car for the first time and insurance as well, I would recommend you go to a local insurance agent and sit down with them and talk with them about the various coverages and whatnot as many cpeoanims that you call over the phone will try to sell you the cheapest insurance which does not provide good protection in the event of an accident. Also, check several different cpeoanims for quotes and make sure you get a quote with the same coverages so as to see who can offer you the best rate.

ID
#315149 Review #315149 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Walgreens Cashier
New Reviewer
My wife has severe asthma, and Primatene is the only thing that keeps us from having to drive to the emergency room once or twice a month. Apparently there are some new policies in place at Walgreens that require the pharmacy staff to treat anyone asking for these...
View full review
View full review
166 comments
#2020621

I have breathing issues an Primatene helped a lot, but of course everyone who wants it is a *** dealer, leave it to the government.

View more comments
ID
#314997 Review #314997 is a subjective opinion of poster.
Location
Hot Springs, Arkansas

"Not my job"

The employees were quite responsive so I have no complaints there. This exact event has occurred with me three separate times over the past two years, each time with different, but polite people at the counter. The second time I had to call Walgreen headquarters personally on this and was told this problem would be fixed. It is not so now I am looking at additional ways to follow this up. My complaint is with how things are being managed. I phoned in a prescription renewal last Thursday morning. It was not ready on Sunday and I was told the Dr has not gotten back and I got a temporary refill. I came back Wednesday and was told the Dr still hasn't gotten back and I could not have a temporary refill............... on a prescription I have been advised would be dangerous to me if it was interrupted. In checking with the Dr it was confirmed the approval was indeed faxed over days before. ................ but that's neither here nor there. I have no interest in pointing fingers. My complaint is the lack of followup. At what point do they determine there may be a problem in filling a prescription? Who makes this determination? What is the followup procedure? When is that procedure followed? Where is the initiative? Right now the procedure is to wait for a customer to bring this to their attention. If it has happened to me three times in two years what about other customers?
View full review
ID
#313776 Review #313776 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Walgreens Prescription Refill
New Reviewer

DONT GET YOUR PRESCRIPTIONS FROM HERE!!

Yesterday i got my wisdom teeth pulled so i went to Walgreens Pharmacy in Lynn MA on Western Ave to fill my prescription. When i got into the car with my script i was about to take a pill because i was in ALOT of pain, but i decided to count the pills because they have made mistakes before with my script. Instead of getting 12 pills they only gave me 11. I also payed out of pocket for my prescription so i was a little upset but no big deal, Ill just go back in to the place and let them know they made a mistake AGAIN. I go back in and they were VERY rude to me. Telling me they are putting my name into the computer because "the girl" knew how many pills she put into my bottle. Ive never been so insulted in my life, not to mention upset with myself because i should have known better to go somewhere else. The next day i called and spoke with the manager because they were doing inventory, so i figured no big deal, they will see they made a mistake and i will get the pill that should have been mine in the first place. What happend??? "No mam, they put 12 pills into your bottle! NEVER AGAIN WILL I GO TO WALGREENS FOR ANYTHING!!! When i was pregnant last year i got my prenantal vitamins from there and they even messed up on those 2. The quantity on the bottle said 30, but when i got home to take my vitamin like i usually do, there were only 3 in there!!!! I went back in and said were is the rest of my vitamins??? they told me "They wont be in till next week" then next week came i went to pick up the rest of my prescription with my mom. When i got home guess what, THEY WERENT EVEN THE SAME PRENATAL VITAMINS IN THE BOTTLE! The name on the bottle didnt match what was in the bottle, and they didnt give me a paper that comes along with the prescription. Walgreens cant even own up to there mistakes, obviously something is going on with the staff that work there. If i were you i would count your pills if you go there, if you continue to go anyways. or PLEASE JUST GO SOMEWHERE ELSE. THEY CAN NOT BE TRUSTED!! and THERE EMPLOYEES ARE OBVIOUSLY STEALING FROM US, this also didnt just happen to me
View full review
ID
#313722 Review #313722 is a subjective opinion of poster.
Location
Swampscott, Massachusetts
Service
Walgreens Prescription Refill
Loss
$12
New Reviewer
I am a long time employee of Walgreens and am leaving the company because of the *** way that they have been treating me. I have seniority over a lot of people at my store, and as hours were cut, my hours were cut the most! One girl who hasn't been there that long...
View full review
View full review
22 comments
#884920

I agree my hours are been cut but yet they hire three more people and we have five sfl's that combined don't make one they never help out always in the office on their phones.been working for five years and it's gotten worse all these *** branded salutations is *** pay us more!!

View more comments
ID
#312609 Review #312609 is a subjective opinion of poster.
Location
Auburn, Washington
New Reviewer
To Whom it May Concern 4/14/12 My son had rode his bike up to the store to get a surprise for his little brother while at the store he was looking around and the manager came up to him and said "If you don't have parents then you have to leave" my son told the...
View full review
View full review
8 comments
#794894

I know this was two years ago, but I imagine the same scenario has been revisited countless times by this child and his mother. She mentioned it was not the first time it had happened since moving to the location, and that says a lot to me.

The store's manager and employee are not the problem with our youth! Mothers like this woman raising their children to not respect their elders, treating their children as an adult friend, and not monitoring their children effectively are to blame for the problems with our youth.

Bringing up race to the manager or employee makes little for someone complaining about youth discrimination. They did not discriminate against her "special little snowflake" and stores reserve the right to make someone leave.

If her son was raised as a respectful child he would have said, "Yes, sir." He would have left and gone home or to another store, but instead he argued and then called mommy to tattle. That alone suggests he was not old enough to be out shopping on his own. I'm unsure why one would believe that a straight A student is above shoplifting, and suspect a great deal of this mother's time is spent in denial. It also is no longer the feat it once was to obtain a 4.0.

Politicians have done a stellar job in their effort to dumb down the education system in this country.

Sadly, with so many parents like this woman the teachers get the blame for it. They also get the blame when parents fail to make their child do homework, fail to educate their child outside of the classroom, and fail to monitor grades before they receive a report card with Cs, Ds, and Fs on it.

View more comments
ID
#312163 Review #312163 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Walgreens Customer Care
can you imagine charging 9.99 for 2 pasport photos! the customer service personn agrred with us of the high price bur did not advice us of the price but after the pictures were taken and printed. this is the price indicated by corporate?? or by the local manager???...
View full review
View full review
11 comments
#733012

ya they take a pic with a *** camera (ipad camera are better)

View more comments
ID
#312156 Review #312156 is a subjective opinion of poster.
Location
Sugar Land, Texas
Service
Walgreens Manager
We have had SO many issues / mistakes with the pharmacy in this Walgreens it's comical at this point but so annoying! I finally said something to the manager of the pharmacy because yet again we were called & told a prescription was ready only to be told upon pickup...
View full review
View full review
ID
#312049 Review #312049 is a subjective opinion of poster.
Location
Livingston, New Jersey
Service
Walgreens Customer Care

Walgreens -Vancouver,Wa 114th Ave. horrible pharmacy!!

We have had SO many issues / mistakes with the pharmacy in this Walgreens it's comical at this point but so annoying! I finally said something to the manager of the pharmacy because yet again we were called & told a prescription was ready only to be told upon pickup that they would have to call insurance (they are always messing up our insurance / trying to use years old insurance etc.) - the drive thru man working offered to call my insurance & then call me & let me know when I could pick up the script . Shockingly he never called me ( sarcasm). The pharmacy manager ( need to find his name) couldn't have cared less - so it is appanent where the *** customer service comes from- top down. He interrupted me repeatedly & did not care ( or perhaps understand as he was not listening!) that someone had not called back. I have babies & it isn't easy to pack them up & go places - I'd just like to not waste my time- over & over. I've worked years in customer service before & know how rude customers can be, so I very rarely complain and when I do I am polite about it but the apathetic response makes me mad frankly. Even though they are the closest pharmacy to us we are definitely changing now- it's jusr been years of awfulness. :-( I'm tired of companies / people who work in customer service treating people like *** I suppose simple because they can (?) and figure even if they lose some customers there are always more. Excuse typos - on phone
View full review
1 comment
#465628

Hmm I wrote the above complaint - no idea why it says I'm from NJ! Lol!

I have lived in Vancouver my entire life. Excuse the typos/ spelling errors please ( on phone -guess I'm not that good at editing !)

Don't go to Walgreens pharmacy on 114th Ave in Orchards!! Forgot to mention they once majorly messed up a script & (again) didn't even say sorry! Why did we put up with them so long ?

Hope springs eternal ( of better service) I suppose ! ;-)

ID
#311925 Review #311925 is a subjective opinion of poster.
Location
Livingston, New Jersey
Service
Walgreens Customer Care
New Reviewer

Rude pharmacy employees

My overall experience with my local Walgreens pharmacy is they are careless AND RUDE. I have to use them for 1 of my prescriptions, & I hate it! I normally use Kroger. Thank GOD I only have to get 1 of my meds there! If you have to speak to them by phone, God forbid, they barely let you speak & are very quick to hang up ...before YOU are done! And please don't bother them with questions about your meds either. Geez! And another thing.. their so called sales suck! You have to buy 2 in order to get the discount price.. sorry I don't like it!
View full review
1 comment
#1574532

I would like to complaine about the bottles of perfume i have bought from walgreens. Its very weak: not the same smell/strength it should be.

When i buy perfume from macys and other departments stores it is fresh smelling. I fill if walgreens continues to sell perfume products make sure it has not expired.

Also the make-up is way to high. Dont get me wrong i totally love to shop at your store but; i could go to macys/ dillards and pay about the same and get better quality.

ID
#309843 Review #309843 is a subjective opinion of poster.
Location
Washington, District Of Columbia