Korrin Uoj
map-marker Naples, Florida

I want money back on a phone card

I went to walgreens to buy a phone card. Instead of buying a virgin mobile I got a verizon wireless you put them to close together and there the same color WHEN i WENT BACK TO EXCHANGE IT YOU TOLD ME TOBAD. When I told you that I spend over a 1000.00 dollars a month in your pharmacy and that I was a good customer you didn't care so you think it is a good trade 30.00 dollars for 1000.00 dollars a month so be it I will be taken my business to CVS. THANK YOU YOUR X CUSTERMER FRANK RODINO
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Loss:
$30
5 comments
Guest

Why don't you call the phone card and tell them you made a mistake don't activate the card *** and read signs up that say phone cards can't be returned once purchased once again"reading is overrated" you customers take advantage of the customer is always right saying..in your denial world you're right but you're definitely wrong in 90% of the situations maybe your broke *** would actually have a better job that would pay for you to get a real phone plan not some bootlegged *** pay to go phone..use your brain and quit complaining about how it's walgreens fault..walgreens is a pharmacy not a phone store lol these comments on this site I swear all these customers make me laugh get over yourself

Guest

Actually, you are wrong, those of you who say that nothing can be done about the phone card thing. All that the manager had to do is call the number that the store has to call on phone card issues.

The card company would have checked to see that the card had not been used, voided the card in their system, issued the store a $30 credit, and the store could have expensed out the replacement card for the customer under the customer satisfaction heading. Yes, it would have taken the store a little time to do this, and these things always come up when you are busy, BUT, it could have been done. That is customer service---not just saying 'oh well, you're out 30 bucks. I, as a former manager for Walgreens helped customers out in that way probably maybe 10 times in my 12 years.

Also, once, one of the employees heard the problem, used the type of phone card purchased in error and after I checked to make sure all of the value was there, purchased the card the customer needed, and they traded cards. Anyone can say 'man up, admit your mistake and count it as a lesson learned'. The people that say that, must have enough money that $30 doesn't matter in their budget,have never had an off day and made a mistake, have no concept of customer service, and obviously do not realize or care that this one refusal (complete with attitude), will cost the store WAY more money in the future. People are generally not going to shop at a business that they feel ripped them off.

It was just a ***, rude and thoughtless way for the store to have acted.

Guest

Learn to read

Guest

Lol, dude you aren't entitled to a refund simply because you didn't pay attention. I think you gave them a better part of the trade by going elsewhere.

Now they don't have to deal with another person raising heck with them over nothing. Man up enough to at least admit your own mistake.

Guest

Unfortunately, this is a policy with pretty anywhere you go to. Any form of electronic cards including Phone Card, Gift Cards, and Pre-Paid Cards cannot be exchanged or refunded.

There is actually no way for Walgreens systems to make an exchange on a phone card anyway. So, even if they made an exception, they still wouldn't be able to do it.

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Anonymous
map-marker Burbank, Illinois

Pharmacy staff loses insurance card

The pharmacy staff associate Michelle at the Walgreens on 78th & Central has a habit of losing insurance cards. She never gave me mine back, & when I went to inquire about it, I was told it's typical Michelle & she does that all the time.

Michelle called me to tell me she knows she gave it to me, but when I tried telling her that she walked away with it & never gave it back, she started giving me an attitude & hung up on me. I'm in customer service myself, & I was always told that you NEVER hang up on a customer or treat them rudely. This is not the first or second time I have had an issue with Michelle losing stuff. She also lost my son's prescription about 4 months ago.

She definitely needs to be replaced. I will not use Walgreens Pharmacy if she is there.

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Loss:
$50
1 comment
Guest

This reeks like week old fish left out to rot in the sun. I have been going to the Walgreens Pharmacy in Burbank for many years, even when they were at their old location. I don't know which Michelle you're talking about, because there is 2 of them who work there, but it doesn't make a difference they, as well as the rest of the staff, have been nothing but nice and helpful to me and my family. They have gone above and beyond when it comes to taking care of our prescriptions.

Your claim makes absolutely no sense. Throughout the years, I have had to update insurance information and when I hand them my card, they hand it right back to me once they're done updating my info. How does one lose an insurance card in a matter of what? A few minutes? Did you ask what happened to your card? What did she say? I find it hard to believe that she told you that she lost it and that you were ok with that and just left. Did you ask her to retrace her steps to locate your card? Did you ask to speak to a manager? There's security cameras all over the place at the pharmacy. Did you ask them to review the security tapes to see where it could've been misplaced? I wouldn't have left there until I had my card in my hand. On the other hand, are you sure that YOU didn't misplace it? Tossed it in your purse perhaps? Put it in a pocket? I've lost count on how many times I forgot to put a card back in my wallet and just tossed it into my purse.

Considering that I've had nothing but positive experiences at that store, I think there's way more to this story than what's being said. As a matter of fact, the next time I visit this pharmacy, I am going to show this to them in case they are not aware of this. I think they should be aware of what's being said as you've specifically named someone and made some comments that could be considered libelous. Even though you've posted anonymously, I'm quite sure they can figure out who you are and if what you've written is not true, legal action could be taken against you.

Hamp Yvf
map-marker Norton, Massachusetts

Judgemental pharmacy staff

I just happend to google "pharmacist treats me rudely when i pick up my adderall and i found this website! I am blown away that i am not the only one with this problem.

Everytime i go into get my adderall i am treated like a drug fiend, i have been going to walgreens for all my meds over the years , and have never had this problem, until i started on my Adderall, the pharmacy tech is so rude and tells me a half hour , when normally it only takes ten minutes, then they where ball busting me over my license, and just being very passive aggressive in general.

I genuinely need my adderall for add , I understand about drug seeking behavior because i am a medical assistant and i have worked at a primary are office for 4 years. I really feel very uncomfortable every time i go in.

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11 comments
Guest

Same issue here. I went to CVS pharmacy for two years without an issue.

My insurance switched & ever since I started going to Walgreens I have treated like garbage. They mess up my prescription everytime. Every three weeks. It almost seems like they are trying everything in there power to not give me it because they for some reason feel I dont need this medication.

Even though I have been on it for four years now, I show up every three weeks, they know who I am, I have even had my doctor call them. Im treated like a drug addict.

Guest

The walgreens at Alameda and Broadway in Denver, CO has a pharmacist, not a tech, the main man, whom is the most judgmental person. He is extremely rude, and if anywhere else had the meds always on hand, i would avoid this store altogether.

But he needs a good *** kicking. I am working on finding a complaint department, or something for Walgreens, because I cannot be the only person that this guy is aggressive towards. A Pharmacist needs to be compassionate, and while I understand there are junkies out there trying to screw people over and whatnot, you cannot treat every customer as though they are one. Its unprofessional and just makes me feel like ***, when all im doing is taking the medication my doctor gave me.

He needs to consider a career change, because dealing with people is not his strongest quality. THERE IS NO EXCUSE for his behavior.

Guest
reply icon Replying to comment of Guest-861396

Next time either call the pharmacy mngt and ask for his name because you need it to report him to the board of pharmacy. That will get thier attention. Reporting an unprofessional pharmacist to the B of P is a very big deal.

Guest

I don't understand why you feel the pharmacy/staff make you feel like a drug addict. I mean if you're not early on your refill, you have a legit diagnosis, and a valid ID.

Just drop it off if they say it will be 5 hours so what. Just have them do what they have to (or WANT to) and go back and get it. If you feel guilty that's your conscious.

I don't know I don't work at a pharmacy but I do appreciate what they do. It can't be easy

Texas Rcz

The medication I take is also Adderall and here is my post on FB today:

This may almost sound unbelievable BUT BELIEVE ME, ITS TRUE! Picked up a new script from my doctor today and took it to the North Lakeland Walgreens since it was closest to my doctor's office and it had been over a week since I had my meds......(I know, maybe I'm *** for going to Walgreens again but since the mgr from Plant City called and apologized all over himself, I was told I would no longer have a problem).

Well, I had a problem! After nearly three hours of more BS (won't go into details) N Lkld refused to fill it and told me to go back to Plant City....SMH in frustration!

Texas Rcz

I belong to a group on FB called Fight for Florida Pain Care Action Network and submitted the following post a couple days ago:

Had an embarrassing and humiliating experience at Walgreens. Although not a pain medication, I do take another controlled substance and have been taking it for seven years….all filled at Walgreens. There was a new pharmacist behind counter who told me he would now need to call the doctor to verify the script. I said “fine, about how long will it take?” He said an hour. After an hour passed, I walked up to counter and he tells me he is waiting for main office to call back and as soon as he hears from them he will fill script and text my phone. This is where it gets interesting….

I go home to await a text and in a few hours the police are at my door claiming the pharmacist called them about a fraudulent prescription. OMG! I have had this very same medication filled by Walgreens over seven years, sometimes different doctors, never, ever had a problem.

I called who immediately called Walgreens to find out what the *** is going on and to rectify the situation. It appears the doctor the pharmacist called was the wrong doctor! This new pharmacist is a new intern. And I have to be embarrassed in front of my neighbors with the police showing up at my door? Really??

Walgreens.com got a very unhappy email from me today and I urged them to review my medication history and realize the value of the customer they lost today.

Guest
reply icon Replying to comment of Texas Rcz

Wow, that is unbelievable! Only I do believe it.

Walgreens is terrible. I urge everyone to find a different pharmacy. I've had them give me the wrong medications, or the right medications with the wrong directions.

I also had them "accidentally" fax my birth control prescription to my psychiatrist which was beyond embarrassing! I about died when the receptionist called me and couldn't even say the name of the prescription because she knew I was humiliated.

I strongly urge everyone to avoid Walgreens and support your local mom and pop pharmacy instead!

Andrea Ahw

If you worked in a pharmacy for 4 years then you know why they are so aggressive about adderall. And a half hour is generous.

If you worked in a pharmacy for 4 years you already know why it can take a half hour or more for a script. I call this complaint utter BULL_SHIT.

Kenyatte Sro
reply icon Replying to comment of Andrea Ahw

Hey LadyScot-

So out of all that information in this complaint, you pulled one data point out of it, and called the whole thing BS? That is a classic example of an incorrect inductive argument - making sweeping pronouncements from insufficient data.

So are you going to take this wonderfully caring attitude with you if you become a pharmacist? I feel sorry for your future "patients" if this happens. Are you going to be able to take the pharmacist's oath without breaking your fingers and toes from crossing them too hard? Particularly the first two oaths-

"At this time, I vow to devote my professional life to the service of all humankind through the profession of pharmacy.

I will consider the welfare of humanity and relief of human suffering my primary concerns."

How will you reconcile these oaths you must take as a pharmacist with your current attitude towards your customers and humanity in general? Or are you just going to lie your *** off and continue to hate both your patients and the general public with a passion that might be better put to use, oh, say anywhere else?

I sincerely hope you change your mind about your proposed career path. Or God help your future customers and patients...

Guest
reply icon Replying to comment of Kenyatte Sro

Dear LadyScot and Mr Customer; First, Mr. Customer, I hear your embarassment about the Adderall script.

I too have felt eyed and suspected at various times. I have also had pharmacies call the wrong doctor...my primary care doc, instead of my PsyMD, while prescribed Ativan for PTSD from military service. I knew, somewhat, to expect ID request and aligning signature. However, I was not prepared for the amount of scrutiny from the pharmacy.because of my prescriptive past.

Taking my ID and script from me, holding it behind the counter, and refusing to relinquish either to me because they said my script was under review. Mind you this was a brand new script from a new doc, Im standing there at the window of a King Soopers pharmacy with every old person in town behind me. I even asked them if I was under arrest, because you cannot detain me or my property without reasonable cause. That's when they said they are reviewing my history.

However, they did this in plain view of everyone standing there, and now became the problem customer to everyone standing in line...the huffs and puffs and rolling of eyes and extreme body language told the story...no I'm not paranoid or self conscious, beyond feeling like a *** for ever going there...Needless to say, this was.a breach of my confidentiality and HIPPA regulations, Im a health care provider, and made sure they knew it when I filed a formal complaint with store GM, pharmacy mg, and the state.

Pts deserve every ounce of discretion, respect, and attention to privacy. So, to LadyScot, don't lete catch you treating your pharma pts with anything else, or I'll have your license!!

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Anonymous
map-marker Concord, New Hampshire

LOOK Boutique Customer Complaint - 24 School Street, Boston, MA 02108

I live and work in Boston and was excited that Walgreens opened in my neighborhood. First I would like to say that this store is unlike any pharmacy store I have ever been to. Boston’s Downtown Crossings needed a store like this for a long time after the beloved Borders closed. In particular, I was excited that the store featured the LOOK Boutique that offered similar brands like Sephora with beauty services as a bonus. I have longed for one-stop beauty service like this so I immediately booked an manicure appointment for today at 12:35PM yesterday during my lunch hour. I believe it was Dani, one of the nail technicians, who wrote my appointment down.

I walked into the nail salon at exactly 12:35PM to find that the two nail technicians, one of them being Dani, had customers and there was one walk-in customer waiting. I informed the nail technician sitting on the right closest to the nail polish selection counter that I had a 12:35PM appointment and she acknowledged. The nail technician’s physical description: female, African American, shoulder-length hair, 5’5” height, and slimmer than the other nail technician. Rather than stand in the nail salon, I stood nearby and that same nail technician I informed of my appointment approached the walk-in customer asking her the nail polish color she wanted.

Upset I quickly interrupted her and the walk-in client and reminded her that was 12:43PM and that I had made an appointment. This is the second time she has acknowledged my appointment and offered to have my manicure at a small, dinky table located across the two nail station tables. For the record, that table was unequipped to sit me and a nail technician at the same time and was empty. I clearly informed her that since I made an appointment that I should be serviced before the walk-in client at the nail station table and that it was my lunch hour so I was in time crunch. The nail technician seem confused (and I don’t know why) and said that she would take up the matter with the manager. For the record, that action alone was a very poor choice. It is a no-brainer that I should be serviced first.

There was no need to contact the manager for which I had to wait another five minutes during my lunch hour, might I add. The nail technician clearly ignored me and took the walk-in client over me. She didn’t acknowledge her mistake or apologized. She hadn’t even STARTED the manicure with the walk-in client and had plenty of time to take to do my manicure. To me, it makes clear sense that a customer with an appointment takes priority over a walk-in customer. Anywhere. Anytime. It’s a total no-brainer. Not only did she waste my valuable time but continued to service the walk-in customer. I am very upset at her poor customer service and lack of common courtesy to apologize.

Later Carmen, the New York manager (not sure if for LOOK Boutique) sitting in for the Boston manager, apologized and offered me a free manicure. Further, she said that the nail technicians did not look at the appointment books like they were supposed to and apologized on their behalf. Her excuse was that the store was new and they had a lot of walk-in customers. While I admired Carmen’s offer, I was hesitant to take the free offer. The reason for my complaint was not to get a free manicure as I could go to my usual Newbury Street nail salon. This nail technician did not apologize and continued servicing the walk-in client as if I did not exist or she did not do anything wrong.

I am Beacon Hill resident and work in the financial district and I thought that I found a new nail salon I could bring my business to on a weekly basis but Walgreens has lost my business. I am sorry but I will have to decline the free manicure offer. I pay more at my Newbury Street nail salon but their customer service is top notch and you can’t put a price tag on that! I urge the store manager to speak one-on-one with this nail technician (the one sitting to the closest to the nail polish selection counter) about good customer service especially about keeping customers with appointments as a priority over walk-ins.

In the many years I have been to a nail salon, I CANNOT believe that a nail technician has to think twice about taking the customer with an appointment over a walk-in customer. All I wanted was an apology from the nail technician not an offer for a free service.

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Loss:
$20
6 comments
Guest

You sound like a snob and your time is no more valuable than any other human being. Your poorly written rant shows your age....one of those self-centered millennials. Get a grip!

Guest

That is just unfair and completely unprofessional. If she acknowledged you had an appointment, she should've taken you especially since you were squeezed for time.

Then the fact that the table was unprepared? Unacceptable!

(being a nail tech myself) A nail table should ALWAYS be prepared 10-15 minutes before an appointment arrives. If they're going to provide poor customer service, then they should be shut down.

Guest

I agree. If you had an appointment, that should be automatic priority.

Ignoring the customers is just flat out inexcusable and it will cost the business dearly. I had a friend whose manicure almost took nearly three hours to complete without any detail.

Most of the nail techs rather talk to their colleagues or deal with customers that are walk-ins.

Guest

I'm glad she took a walk in over you. If you come in acting like a total b.itch what makes you think they are going to want to provide you service?

You sound like a spoiled, inconsiderate person. How the *** do you know that person was a walk in? For all you know they had an appointment before you and the other nail Technition was going to get to you. Surely, they were not sad to see you leave.

I sure as *** wouldn't be! Learn to wait your turn like everyone else you are not better than anyone!

Guest

Stop complaint you rich ***, the world doesn't revolve around you.

Guest
reply icon Replying to comment of Guest-645596

Stop your trashy attitude and read the Terms of Use.

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Anonymous
map-marker Thousand Oaks, California

Discrimination , profiling

Pharmacist now having a power trip to play god or doctor over your life given the ability to see who suffers with severe pain and not caring who it is because its in florida, if you have a totaly legitamite pres. By seeing and knowing your history and basicaly making there own rules as they see fit. I was never so humiliated by the treatment I was given. I just became disabled having medicade for the first time I needed a place that would take my ins.needless to say I was stuck all I know is I am a firm believer that the pharmacist who has chose to do what he does just because he can will one day see how karma works.
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3 comments
Guest

the tags for this are hilarious.

Guest

Call the 1-800 number let them know they are losing business and why. Find a local pharmacy instead of chain like walgreens, cvs and walmart.

My pharmacy is in our local grocery store and they are wonderful. I have never had a problem with refilling my pain medication or any prescription. I was there the other day and a woman was bringing in her prescription and telling the pharmacist that walgreens would not fill the prescription but they had filled it before. She said it was the second time they had done that to her.

I heard the pharmacist say that they have been getting a lot of customers coming to them because of problems with walgreens. The pharmacist went on to say that there is not a day that goes by that customers from either walgreens or cvs come in with their prescriptions that they were unable to get filled at their regular pharmacy.

The pharmacist said a customer had a child that was prescribed amoxicillin and walgreens would not fill the prescription the pharmacist said the prescriptions were anything from diabetic medication, pain medication and antibiotics. What good is a pharmacy if they refuse to fill a doctor prescribed medication.

Guest

Just what the heck is your major problem?

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Anonymous
map-marker Salisbury, North Carolina

Treated poorly

My son worked at walgreens and was unfairly accused of things by an employee that is very slow very rude and many people complain about him but nothing ever done.I am upset that the management did not stick up to corporate for my son,he has been offered management and was told often what a good hard worker and yet the corporate guy wants to believe all the lies John said about my son.this makes me mad that they are going to believe a lazy employee over one that has always gave 100%.I will not shop at this company again and will tell others not too as well.
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4 comments
Guest

What was the problem? Was he accused of stealing, fighting, or a lewd act?

I know u probably not want to say. I don't blame you. Let him go to unemployment and if he gets denied they will say why then he can argue it and they would have to put up or shut up with the proof. That sucks it happened sounds like he had a goal and was going for it.

But you would be suprised how many losers cost people their jobs. I always say no matter how bad someone is I don't want to cost them their job and I've put up with a lot of junk.

Guest

If your son is old enough to be working and allegedly was being considered for management, he should be doing his own complaining. Actually as far as how badly your son was treated, you only have his side of the story. Has any of the management ever told you all of these good things about his work record.

Guest
reply icon Replying to comment of Guest-639400

I am complaining in hope for someone at walgreens to look into both sides before accuseing one.Tapes could have been watched to prove my son was in the right and was not done.He is old enough to make his own decions and complaing and he did so.I would like for someone high enough up to make sure all emplyees are treated fair.And as far as has a manager told me good things,YES two managers have told me what a smart man and hard worker he is.The HR man that talked with my son should have watched tapes before talking with either employee to know for sure what John said was true. I would just like company's to learn the facts first.

Guest
reply icon Replying to comment of Guest-639523

I work for Walgreens. Your son may as well start looking for work elsewhere.

This company does not value hard work. In fact, the less you do the better management treats you. They discriminate against older workers, and bully anyone who questions them. The open door policy is a joke.

If he is truly a hard worker, he would be better off finding work elsewhere. That is what the rest of us are doing.

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RBelen B
map-marker Knoxville, Alabama

False accusations against customer

iIn Walgreens in Belen NM ON 1/3/13 a customer gets accused of shop lifting while waiting for a prescription,police called and made a seen,no mangers addressed the person,nothing found ,no apology just false accusations. Walgreens store very unprofessional in what happened. I could not believe what happened........... I Never heard of such a way to do business,in today's economy it sucks that some store employees can make false statements to police and the police can act like judge and jury with out any evidence. Belen police are untouchable,Walgreen employee that caused this embarrassment goes on untouched , the person accused embarrassed........what a deal
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3 comments
Guest

Now let's hear the employees side of the story...

Guest

These stores need more training. Sounds like someone should be fired over this kinds of mistakes!!

The least they should do is apologize!!

Guest

I imagine she could file a lawsuit for deformation of character. That is embarrassing and horrific.

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Anonymous
map-marker Rock Hall, Maryland

Horrible Service and not customer friendly

Rock Hall, Maryland Walgreens was a awesome store a few years ago. Now they have brought in a Women a year or so ago named Janet Tucker and she is about as rude as they She rather wear her pants to tight and try to look cute then be a manager. Your lucky if she will even aknowledge you as well as the other employees who are always being transferred or quits. God forbid if you ned any help or a have a question the store manager looks at you like your in her way and the other employees usually can't answer anything. The actual pharm. usually good but they do not follow protocol like asking for addresses. I hope a cvs comes in and buys them out or at least a store manager like the guy mike they had before whatever happened to him and Heath? They always transfer the good ones.
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2 comments
Guest

Same here I hate that place the kids Matt in pharmacy never asks me my address or anything isn't that against the law? I was even lucky enough to get the wrong prescription one time! I do like the pants the *** women wears the blond hair is hot.

Guest

Went to have prescription filled .was rude and told they would not fill. that I would haft to have the prescription coded.all new to me.had same prescription filled in past.i was polite and left.felt as if I was treated as if I was a crimmal or something.

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Anonymous
map-marker Kettering, Ohio

They suck

I scan my refill in like I have done for months and it tells me its ready for pick up on the 14th but when I go the b.s. pharmacist tells me not till the 15 but it ain't due till the 17.. if I filled it last month on the 22 and its a 25 day supply and I get a notification telling me its ready then why is this lady playing doctor and straight lieing to my face.I can add.but apparently she can't.am filling a formal complaint.what's the point in having a app and a system if nobody wants to uphold it.
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2 comments
Guest

First, Morgan and Morgan have to pay for their enormous advertising budget. You will NEVER speak to a lawyer, just a paralegal if you get that far.

There are websites devoted to complaints against this law firm. http://articles.orlandosentinel.com/2012-05-27/business/os-auto-insurance-inflated-claims-2012****_*_state-farm-morgan-morgan-firmJust google Morgan and Morgan complaints, and you will find pages of complaints. They have no positive review. All people that hire them are not happy.

Tons of complaints to the Florida Bar, but no sanctions. Sucks. If you want to sue someone, you have to sue the DEA. They are what is behind the Walgreens problem.

They are demanding that a pharmacy must only do a arbitrary percentage of other prescriptions or they CANNOT fill scheduled drugs. http://www.topix.com/forum/city/orlando-fl/T6O324L045B9VG03VAs for pharmerben, if you truly are a pharmacist, which I truly suspect you are just an *** trying to get legitimate pain patients all upset, go find some other forum. You are a worthless human being, and you belong working for Morgan and Morgan. What people need to do is to write not only their US legislatures, but their state legislatures, as that is the only way we will get anything accomplished.

The Florida legislator behind all these problems is Mike Fasano, R-New Port Richey. He is the one leading this mess. Instead of closing down pill mills, they are going after pharmacists, and doctors. Several of the biggest pill mill operators in FL were finally caught and tried.

they got a slap on their wrist, and kept their medical licenses.

They paid a fine, and that was all.http://articles.sun-sentinel.com/2013-07-31/news/fl-pill-mill-forfeiture-decision-2013****_*_pill-mill-case-castronuovo-pain-clinic-owners Blame the DEA, not Walgreens! Good luck!

Guest

Ive had my scripts filled here for 30years as well & now the same thing is happening to me!!!! The Pharmacist at most of the walgreens have been somewhat polite but, i actually had 1 pharmacist tell me, "well, I cant tell you our policy of secret criteria, but you don't meet it" I then asked him If i could come back & speak with the pharmacy manager to discuss the this policy in order to meet the criteria; as i am a person with chronic illness/pain & will be needing these pain meds & other meds for the rest of my life; He looked at me and said "i would suggest you talk to your doctor * work on getting off these medications"....

as if he knew anything about me or what my daily life struggles are. Unbelievable!!

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Anonymous
map-marker Orlando, Florida

9200 Conroy Windermere Rd Walgreens Take Care Clinic

I went to this clinic with sinus pain and a sore throat. I was seen by Nurse Wahrenberger. She looked in my ears and said they were full of fluid. She also looked in my nose and took my blood pressure and my temperature. She said that because I had a fever, my illness had to be viral and antibiotics wouldn't help. She refused to write a prescription and sent me on my way, without ever looking in my throat.

I felt she did a poor job of evaluating me, so I drove down the road to another Urgent Care. The doctor there gave me a rapid strep test, which was indeed positive. I was given antibiotics and will hopefully be feeling better soon.

It makes me angry that I had to pay 89 dollars for absolutely nothing at the new Walgreens Take Care Clinic located at 9200 Conroy Windermere Rd. Windermere, FL 34786. That nurse wasted my time and money.

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Loss:
$89
Anonymous
map-marker Silver Springs, Florida

Monica Heffernan

I have always shopped CVS went to Walgreens off and on for the past 5 years but started going to Walgreens due to their new reward program. I took my script to have it filled and told they were out of my medication.

went to another location and after waiting and them taking copies of my drivers license they told me that they could not filled my script and would not at any location. Since then I have found that a person at the counter can BlackBall you and put people on a list and not filled strip under a list"good faith act"..why would they do this?

I have never abuse drugs but due to my disease. I have returned to CVS and Will never do business with your company.

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3 comments
Guest

I completely feel for you! they have black balled me too! I have NEVER given them ANY REASON and they no longer will fill my prescriptions!

Guest

You might have had better luck if you had wanted a scrip filled instead of strip.

Guest
reply icon Replying to comment of Guest-651851

You are RUDE. Like you never spelled a word wrong in your life? I guess you are perfect...Ha!

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Anonymous
map-marker Nashville, Tennessee

Price displayed outside was not priced paid

Your sign said 2.49 or close to that. I thought quick ill eun in instead of jewel. Got the milk eings up 3.09 or close i say irs says 2 something on the sign. She says u got a card for us? No i say where does it say that? U got my dollar but i will not be back. If you want a run in mom ans pop store we dont have time or want to fill out papeework quick and easy. I noticed gas stations put cheap price with car wash in small lerrer to trick you. I put you in that catagory.its the princable not the money.
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Loss:
$1
3 comments
Guest

this post makes no sense!!! Please learn how to write :P

Guest

If you want me to take you seriously then you should really learn how to spell and write grammatically. That aside, The Balance Rewards Program has been going full force since September of 2012.

There are signs posted throughout the entire store as well as announcements being made through the PA system. You do not have to give any information besides your phone number nor do you have to carry a card around with you.

Guest

It has been Walgreen's policy for several months that in order to buy things at the advertised sale price, you have to have their rewards card. That is the way it goes.

A lot of people that I know have quit shopping there for that reason, because we don't want them to have as much information about us, as the card requires. You really should proof read your complaint, because you have made some horrible mistakes.

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Meshell Mtg
map-marker Warren, Michigan

Pharmacy employees walked out without filling script

Dropped off prescription at the counter for a refill at 5:30 pm., told the girl that I would be waiting for the script to be filled. Walked around store shopping for a few items. Went back to the pharmacy at 5:55 to find the pharmacy locked up tight. Called the store manager over who said, there was nothing she could do to assist me. I felt sorry for her having to deal with such idiots in the pharmacy. She called the corporate office - no answer, no response. She called the pharmacist - no answer, no response. I am totally amazed by this!!!!
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8 comments
Guest

If the Pharmacy closes at 6:00 you were there on a Saturday or a Sunday. Aside from that, the Pharmacy cannot pull the "blinds" down or lock up early.

There are several things that they have to do that will give them away. The alarm is monitered and if it is set early or late a signal will be sent to several people who will actively question that. The registers have to be turned into the manager and if they are turned in early, the manager on duty can tell them to turn it around and march back into the Pharmacy. If the Pharmacy staff has left and has failed to turn in the registers or has left the registers in the office without informing the manager, they can face disciplinary up to and including termination.

Your entire story is a Walgreen's Loss Prevention situation and NOBODY wants to get mixed up in that. Your story doesn't add up.

Guest
reply icon Replying to comment of Guest-659741

NEITHER DOES YOUR USE OF ANONYMOUS.

YOU ARE LADYSCOT. HAVE THE B@***S TO ADMIT IT LIAR

Guest

Did you find a 24 hour store and they fill it? Did you go to the hospital?

Andrea Ahw

What time does the sign on the wall by the pharmacy say they close? Did you tell the staff you would be waiting for it?

Did you ask if they could fill it before closing?

In our pharmacy we do not take new scripts an hour before closing. We will take refills up to 30 minutes before.

Meshell Mtg
reply icon Replying to comment of Andrea Ahw

Sign on the wall says 6:00 pm closing time. Rude girl at counter asked if I would be waiting and I told her I would be waiting.

She said she would page me when it was ready and I was free to continue my shopping. It was a refill.

Received a call Monday from the pharmacist apologizing and from the corporate office. Doesn't excuse the rude assistant and I still think she should be fired!!!!

Andrea Ahw
reply icon Replying to comment of Meshell Mtg

They apologized, twice. How was the pharmacy tech rude?

Because she may have forgot to page you? You would have someone fired for a simple mistake? Do you ever make a simple mistake that someone would think you should be fired for? And how bad of a mistake on your job would you justify being fired for?

Too many people these days hollering about getting people fired. You are playing with someone's livelihood, and you would not want someone doing the same to you, would you?

Kenta Vfr
reply icon Replying to comment of Andrea Ahw

Uh, Playing with someones livelihood? How about playing with someones life or pain relief.

Fired seems minor compared to the possible repercussions of someone possibly ending up in a hospital or morgue . I probably wouldn't want to see someone fired but please don't try to minimize the seriousness of what happened to this person.

Guest
reply icon Replying to comment of Andrea Ahw

I love your response, dxloat. It's pretty amazing how this person doesn't have a concern for anyone except him and his pharmacy. He would rather have someone suffer or die than be inconvenienced at his job.

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Anonymous
map-marker Rock Hall, Maryland

What happened to the kind friendly service?

I am very disappointed with how the Rock Hall Walgreens. This was once my favorite store but it seems they have taken away all the friendly employees. I don't know if it is just me or do they treat all customers this way. I walk in now and all you see is unfriendly little girls. I ask where something is and they look at you like you have lost your mind? The photo doesn't do all the fun photo shoots I remember in the past. The lady who runs the store is very moody. One day she might say hi if you are lucky but most you get the blank look or as I say the "tone." You try and make conversation and unless its the young black girl Keisha (sp) you might get one word or two responce. Or you have the older women who has been there forever. She can be hot or cold as well. I miss the boy who ran the store before he looked arrogant but he was always plesant to me. The store is nothing like it used to be. Its really sad because if it stays like this much longer it will be a memory in Rock Hall. I know one thing if I want friendly service I will go elsewhere but if I am despart I will go to the Rock Hall Walgreens.
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6 comments
Guest

What happened to the pharmacy ?, there used to be a helpful young man for such a long time,now I compare it to the one in Chestertown, nobody gives a darn !

Guest

Rock Hall Walgreens will be gone just like other local stores that hire employees of the nature. Janet has always been moody and will never change.

Having a former local as the store manager with a personality like herself is Walgreens own lynching.

Maybe CVS will take a look into our small town we already have two dollar stores coming. :grin

Guest

If the staff seem moody it can also be that the company is 'reorganizing' read that as forcing out long time employees to bring in minimum wage replacements. Benefits have been cut, pay is cut, hours cut to the extreme but more and more asked of everyone down to the micromanaging level.

Use to be a nice place to work for, now so hostile.

Guest

I noticed the stores downfall myself. Its a shame.

The little girls are young older then what you think I'm sure but I must agree they do seem to "goof off" whenever I am in there or shall I say be silly. It seems they can't keep the same people in the store its a shame. The Manager Janet has been rude to me at times as well. Mostly she is just snippy maybe its her personality but I would hope not being the eye of the public.

I just hate seeing how nice the store was a few years ago to how it is now.

To many changes and they do not keep the store tidy like before. They will either have to ship up or I hate to say it ship out at the rate its going.

Guest

Did it ever occur to you that the young women that work there, might be able to sense that you consider them little girls? That could be a good part of the reason that you don't get treated the way you THINK you should be treated.

However no matter where I go shopping I don't expect the employees to "fawn" all over me. They do have other things to do while they work than treat you like royalty. I also never have a problem when I ask for help in any store that I shop in, getting pleasant help when I need it. The young man, not boy, that you say was pleasant to you, maybe he was coming on to you.

The people that manage business places aren't kids, like you apparently have a tendency to treat them.

Guest
reply icon Replying to comment of Guest-596602

I agree anonymous. What happened to kind customers?

Most customers are rude and nasty. They want you to kiss their feet. Kindness goes both ways. When you throw your keys with your discount card at me, don't say hello or goodbye, throw your money on the counter even though my hand is out for the cash, what do you expect?

I could go on and on. People spit gum on the carpet, put garbage, full coffee cups, and food into the merchandise, let them use the bathroom, the *** all over the the seat and walls and say nothing.

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Anonymous
map-marker Lafayette, Louisiana

Bad service

While on vacation in Sarasoda I was told it was no problem to fill my drugs while their it was to early to fill before leaving home What a joke I was told it was out of stock and don't brother trying any other walgreens,no one had it. So thank goodness for CVS,my meds was filled with no problem.I know the Fla stores deal a lot with show birds and might be tired but just bad service I have worked at my present job 30 years and believe to stay in business all companies should have some pride in what they do.I really felt this was just plan lazy on their part.
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Loss:
$7
4 comments
Guest

how were they lazy? what are you talking about?

they were lazy because they didn't look in their crystal ball and see some *** was coming in town to get their meds so we better order them. or was it because they saved you from driving all over town to find a walgreens that had them in stock by telling you dont waste your time, maybe they should have let you waste your vacation looking for your drugs.

the only reason cvs had it is because they dispensed for someone in the past. do you really think pharmacies have every drug there is out there just incase someone comes in with a rx.

Andrea Ahw
reply icon Replying to comment of Guest-618757

I swear everytime I tell someone some medication is out of stock and we have to order they ask me WHY DIDN'T I ORDER EXTRA? Seriously?

Because I have a magic locker to store all the over stock in? Also, once the medication is opened to be dispensed the clock starts ticking on the expiration. On a small 30 pill bottle this is not an issue, but on a 500 pill bottle it is. And so sorry that someone git there first.

Some medications we do not keep in stock for good reason. Either we rarely dispense it, or it is a narcotic.

We only only those when we have a script. And by federal law, we are only allowed a specific number of certain narcotics per year.

Guest
reply icon Replying to comment of Andrea Ahw

too funny. They want drug prices lowered, and they want the drug stores to lose money on expired drugs. ridiculous.

Andrea Ahw

Lazy? Because they were out of a medication?

Guess what ***? YOU are not the only person who takes it.

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