Walgreens
Reviews and Complaints
I want money back on a phone card
Pharmacy staff loses insurance card
The pharmacy staff associate Michelle at the Walgreens on 78th & Central has a habit of losing insurance cards. She never gave me mine back, & when I went to inquire about it, I was told it's typical Michelle & she does that all the time.
Michelle called me to tell me she knows she gave it to me, but when I tried telling her that she walked away with it & never gave it back, she started giving me an attitude & hung up on me. I'm in customer service myself, & I was always told that you NEVER hang up on a customer or treat them rudely. This is not the first or second time I have had an issue with Michelle losing stuff. She also lost my son's prescription about 4 months ago.
She definitely needs to be replaced. I will not use Walgreens Pharmacy if she is there.
Judgemental pharmacy staff
I just happend to google "pharmacist treats me rudely when i pick up my adderall and i found this website! I am blown away that i am not the only one with this problem.
Everytime i go into get my adderall i am treated like a drug fiend, i have been going to walgreens for all my meds over the years , and have never had this problem, until i started on my Adderall, the pharmacy tech is so rude and tells me a half hour , when normally it only takes ten minutes, then they where ball busting me over my license, and just being very passive aggressive in general.
I genuinely need my adderall for add , I understand about drug seeking behavior because i am a medical assistant and i have worked at a primary are office for 4 years. I really feel very uncomfortable every time i go in.
LOOK Boutique Customer Complaint - 24 School Street, Boston, MA 02108
I live and work in Boston and was excited that Walgreens opened in my neighborhood. First I would like to say that this store is unlike any pharmacy store I have ever been to. Boston’s Downtown Crossings needed a store like this for a long time after the beloved Borders closed. In particular, I was excited that the store featured the LOOK Boutique that offered similar brands like Sephora with beauty services as a bonus. I have longed for one-stop beauty service like this so I immediately booked an manicure appointment for today at 12:35PM yesterday during my lunch hour. I believe it was Dani, one of the nail technicians, who wrote my appointment down.
I walked into the nail salon at exactly 12:35PM to find that the two nail technicians, one of them being Dani, had customers and there was one walk-in customer waiting. I informed the nail technician sitting on the right closest to the nail polish selection counter that I had a 12:35PM appointment and she acknowledged. The nail technician’s physical description: female, African American, shoulder-length hair, 5’5” height, and slimmer than the other nail technician. Rather than stand in the nail salon, I stood nearby and that same nail technician I informed of my appointment approached the walk-in customer asking her the nail polish color she wanted.
Upset I quickly interrupted her and the walk-in client and reminded her that was 12:43PM and that I had made an appointment. This is the second time she has acknowledged my appointment and offered to have my manicure at a small, dinky table located across the two nail station tables. For the record, that table was unequipped to sit me and a nail technician at the same time and was empty. I clearly informed her that since I made an appointment that I should be serviced before the walk-in client at the nail station table and that it was my lunch hour so I was in time crunch. The nail technician seem confused (and I don’t know why) and said that she would take up the matter with the manager. For the record, that action alone was a very poor choice. It is a no-brainer that I should be serviced first.
There was no need to contact the manager for which I had to wait another five minutes during my lunch hour, might I add. The nail technician clearly ignored me and took the walk-in client over me. She didn’t acknowledge her mistake or apologized. She hadn’t even STARTED the manicure with the walk-in client and had plenty of time to take to do my manicure. To me, it makes clear sense that a customer with an appointment takes priority over a walk-in customer. Anywhere. Anytime. It’s a total no-brainer. Not only did she waste my valuable time but continued to service the walk-in customer. I am very upset at her poor customer service and lack of common courtesy to apologize.
Later Carmen, the New York manager (not sure if for LOOK Boutique) sitting in for the Boston manager, apologized and offered me a free manicure. Further, she said that the nail technicians did not look at the appointment books like they were supposed to and apologized on their behalf. Her excuse was that the store was new and they had a lot of walk-in customers. While I admired Carmen’s offer, I was hesitant to take the free offer. The reason for my complaint was not to get a free manicure as I could go to my usual Newbury Street nail salon. This nail technician did not apologize and continued servicing the walk-in client as if I did not exist or she did not do anything wrong.
I am Beacon Hill resident and work in the financial district and I thought that I found a new nail salon I could bring my business to on a weekly basis but Walgreens has lost my business. I am sorry but I will have to decline the free manicure offer. I pay more at my Newbury Street nail salon but their customer service is top notch and you can’t put a price tag on that! I urge the store manager to speak one-on-one with this nail technician (the one sitting to the closest to the nail polish selection counter) about good customer service especially about keeping customers with appointments as a priority over walk-ins.
In the many years I have been to a nail salon, I CANNOT believe that a nail technician has to think twice about taking the customer with an appointment over a walk-in customer. All I wanted was an apology from the nail technician not an offer for a free service.
Discrimination , profiling
Treated poorly
False accusations against customer
Horrible Service and not customer friendly
They suck
9200 Conroy Windermere Rd Walgreens Take Care Clinic
I went to this clinic with sinus pain and a sore throat. I was seen by Nurse Wahrenberger. She looked in my ears and said they were full of fluid. She also looked in my nose and took my blood pressure and my temperature. She said that because I had a fever, my illness had to be viral and antibiotics wouldn't help. She refused to write a prescription and sent me on my way, without ever looking in my throat.
I felt she did a poor job of evaluating me, so I drove down the road to another Urgent Care. The doctor there gave me a rapid strep test, which was indeed positive. I was given antibiotics and will hopefully be feeling better soon.
It makes me angry that I had to pay 89 dollars for absolutely nothing at the new Walgreens Take Care Clinic located at 9200 Conroy Windermere Rd. Windermere, FL 34786. That nurse wasted my time and money.
Monica Heffernan
I have always shopped CVS went to Walgreens off and on for the past 5 years but started going to Walgreens due to their new reward program. I took my script to have it filled and told they were out of my medication.
went to another location and after waiting and them taking copies of my drivers license they told me that they could not filled my script and would not at any location. Since then I have found that a person at the counter can BlackBall you and put people on a list and not filled strip under a list"good faith act"..why would they do this?
I have never abuse drugs but due to my disease. I have returned to CVS and Will never do business with your company.
Price displayed outside was not priced paid
Pharmacy employees walked out without filling script
What happened to the kind friendly service?
Bad service
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Why don't you call the phone card and tell them you made a mistake don't activate the card *** and read signs up that say phone cards can't be returned once purchased once again"reading is overrated" you customers take advantage of the customer is always right saying..in your denial world you're right but you're definitely wrong in 90% of the situations maybe your broke *** would actually have a better job that would pay for you to get a real phone plan not some bootlegged *** pay to go phone..use your brain and quit complaining about how it's walgreens fault..walgreens is a pharmacy not a phone store lol these comments on this site I swear all these customers make me laugh get over yourself
Actually, you are wrong, those of you who say that nothing can be done about the phone card thing. All that the manager had to do is call the number that the store has to call on phone card issues.
The card company would have checked to see that the card had not been used, voided the card in their system, issued the store a $30 credit, and the store could have expensed out the replacement card for the customer under the customer satisfaction heading. Yes, it would have taken the store a little time to do this, and these things always come up when you are busy, BUT, it could have been done. That is customer service---not just saying 'oh well, you're out 30 bucks. I, as a former manager for Walgreens helped customers out in that way probably maybe 10 times in my 12 years.
Also, once, one of the employees heard the problem, used the type of phone card purchased in error and after I checked to make sure all of the value was there, purchased the card the customer needed, and they traded cards. Anyone can say 'man up, admit your mistake and count it as a lesson learned'. The people that say that, must have enough money that $30 doesn't matter in their budget,have never had an off day and made a mistake, have no concept of customer service, and obviously do not realize or care that this one refusal (complete with attitude), will cost the store WAY more money in the future. People are generally not going to shop at a business that they feel ripped them off.
It was just a ***, rude and thoughtless way for the store to have acted.
Learn to read
Lol, dude you aren't entitled to a refund simply because you didn't pay attention. I think you gave them a better part of the trade by going elsewhere.
Now they don't have to deal with another person raising heck with them over nothing. Man up enough to at least admit your own mistake.
Unfortunately, this is a policy with pretty anywhere you go to. Any form of electronic cards including Phone Card, Gift Cards, and Pre-Paid Cards cannot be exchanged or refunded.
There is actually no way for Walgreens systems to make an exchange on a phone card anyway. So, even if they made an exception, they still wouldn't be able to do it.