Walgreens

I have been filling a prescription for a controlled substance through a Walgreens pharmacy for six months now. Each month the prescription has been filled 3-7 days early with no problem whatsoever.

Prior to this, the prescription had been filled at a CVS pharmacy for years. I changed pharmacies only because I moved. I have had the same doctor prescribing this for about five years now. I have never had a problem filling this prescription before this month.

I called Walgreens to have my prescription filled five days early. My insurance company already cleared that it would be covered. The pharmacy tech put it through and said it would be ready in about an hour. Two hours later I called the pharmacy as I still had not received a text message saying that it was ready.

I was then informed by the pharmacy tech that it could not be filled yet because it was five days too soon. I was told in order to have it filled sooner, my doctor's office would need to call and release the prescription early. I had my doctor's office call Walgreens to do so. Walgreens then sends my refill history and asks them if they were aware that I have been filling early.

My doctors office still wanted the prescription released and suggested that I have it filled weekly instead of monthly then. The pharmacist states that this would be inconvenient to me WITHOUT CONSULTING ME. It is four days early and I have yet to have my prescription filled. Today I called the Walgreens pharmacy to ask that the prescription be filled tomorrow on the 30th day.

I explained my confusion and frustration regarding that inconsistency and she hung up on me. I was not expletive or yelling. After this I finally called the corporate Walgreens office and filed a formal complaint. My complaint was documented and I was assured someone will call me back within two business days.

Why is this a problem? Because this "controlled substance" is a medication I cannot just be off of for 5 days and not have consequences. This controlled substance comes with a dependence on the medication which does not make me a criminal of a druggie. This is a prescription from a reputable doctor that I need.

I don't feel that Walgreens should have exhibited this type of control over medication out of the blue. If it was fine for the past six months to fill early, why isn't it now? I should have been told that filling early was an "exception" they were making.

Because of their inconsistency I have been hospitalized for withdrawal side effects and have missed work. This is unacceptable.

Went to the store with merchandise perfect condition not used.Also with the receipt and after 49 minutes waiting for several store employees to proceed with my return , also asked me to look in the store for a product with the same price which I did ; Jeremy told me I cant returned the item and it is not any way to receives any refund because the time for the article to be return expired. I want to clarify that from the day I made the purchase it is lees then 45 day also they system show a message saying:System cant recognize the transaction.

I ask the attendant if I can take a screenshot of the message but he says that according to Walgreens policy that wasnt posible. I also explained to him that he was scanning a wrong item because number suppose to be the same one .what he responded next time yo check your codes before left the sotore with your orders .

732421****

text

Hi,

This is a complaint about Walgreens Children's Cold, Cough & Runny Nose.

Major Problem: Can not open bottle after first time use. Can't cut open, can't hammer open, can't boil open, and multiple people tried opening it with nothing but a few drops coming out and that was with putting a screwdriver under the edge of the bottle.

Cap upper part just spins, but nothing can open the safety cap.

Next Problem: Called Questions or comments number at 186******** which the csr instructed me to go back to the store I bought it from. I had already explained I bought it a month ago, with only one usage done and now it want open.

I have never bought any cough medicine from Walgreens and I never will. Walgreens got my almost $9 for 4 oz of meds this time, but they will never again it. The worse part was the csr didn't care at all.

That attitude of, just go back to the store was foil. I had to ask him if there was an email address to send my complaint about the product.

I am have had the worst experience with the Riverton utah Walgreens than I have ever had. They are so incompetent and rude.

Especially vikki. I cant believe they handled my situation the way they did.

They told me my RX could not be filled until the next day. The next day I called they told me they couldnt fill it until the next day. Again.

I talked to a guy and we finally figured it out. This was at 11:15 am. Then I received a text at 11:31 saying my RX was ready. Omg

I didnt have a ride by this ring to go get it.

My mom went at 2 today to get my RX abs they told her it was not ready. What?? They ahead knew I have been waiting for this RX but they decided to wait until 2 to start on it. Who is running this circus?

I dont think anyone there could add 2+2 and get 4 with the way they handled this issue.

Doing so there. This of one huge reason why I stopped having my RX sent to them.

This is not the 1st time they have needed things up.

Save yourself the headache. Trust me.

Dont ask for Vikki either, she is not professional at all.

Clicked online for prescription renewal. at the 6200 W.

William Cannon Dr. store, then called requesting two-day free delivery as that option was not available on the website. (This is probably because delivery cuts into their profits and they care more about this than they do about customer service.) Kept getting emails telling me to pick up from the store. Called this morning and was told that the store had called me requesting confirmation of the delivery to my house option.

The only message from Walgreens on my phone gave the hours the store was open for pickup. When I called to find out what was going on the Walgreens employee kept telling me that this was my fault for not having responded to their call and confirming that I wanted delivery. There was no apology, or even hint thereof, for the confusion. The original call I made requesting delivery should have been sufficient.

How many times do I have to confirm my own instructions and why do I have to do so? The only excuse the employee I talked to could offer is that the person I gave the delivery instructions to may have "gone home". Unless the employees are sleeping at the store, I assume that they go home every day, not that this would have been a sufficient reason for not having followed through on my original delivery instructions.

Walgreens is getting emeshed in its own automation maze and not hiring employees who understand what customer service is or should be. Sigh .

. .

On 1/26/24 at 7:35 pm, I went to Walgreens at 3901 E. Davis St, Conroe TX to pick up my prescriptions.

I inquired about my Valsartan prescription, which is my blood pressure medication. The pharmacy rep told me it was at another location, I asked the rep to transfer the medication to their location and I will be back on 1/27/24 to pick the medication up. The pharmacy rep assured me that she did this and the medication would be ready on 1/27/24. On 1/27/24 I called the Walgreens listed above to see if the medication was ready.

I was placed on hold several times, it took them at least 15 minutes to come back to the phone. When someone finally came back to the phone it was a Hispanic male. I asked about my prescription he told me he did not see the medication then he told me it was at another store. When I told him that the pharmacy rep should have transferred the medication over he began to be nasty, rude, dismissive and condescending saying, anyway do you want me to help you, do you need assistance and thats beside the point.

At this point I became very frustrated, who says this to a customer when your store is in the wrong? I asked for his name he refused to give me his name. I asked for the manager I was told the manager was not there. I asked him who is in charge he refused to give me the information.

I called the store back and asked for the manager, I was told that there was no manager on duty only a team lead. I asked to speak with the team lead. I spoke with Isaiah, the team lead, when he got on the phone, he did not make the situation better he immediately defended the Hispanic male pharmacy rep. He started being rude, nasty and dismissive as well.

He was condoning his unprofessional behavior. This behavior is unacceptable and should not be allowed.

This Walgreens location is poorly managed, they are very unorganized, you are always on hold for long periods of time, the customer service is the worst I have ever experienced and the pharmacy personnel is very rude and unprofessional. I would not recommend this location to my worst enemy.

All Winn Dixie pharmacy prescriptions in DeBary, Fl were transferred to Walgreens Pharmacy in DeBary Fl effective September 20, 2023 due to Aldi stores purchasing Winn Dixie stores. I called Walgreens to request a refill on my Armour Thyroid prescription.

Waited three days and hadn't heard from Walgreens as to my prescription being filled. I called and was told by a pharmacy tech that the prescription had no refills and I had to contact my doctor to request a refill (thought this would be a courtesy of Walgreens pharmacy to contact my doctor but I learned it is not). I did contact my doctors office and advised that they send the script to Walgreens in DeBary. Three days later I call the pharmacy to check the status of my refill.

Was told that they received the ptescription but they were out of stock on Armour Thyroid and I would have to wait about four days. I did wait and then when I didn't hear back from Walgreens I went in person to the pharmacy counter. I gave my name, my date of birth and said I was there to pick up my prescription for Armour Thyroid. The pharmacy clerk brings the bag to the counter, I hand her my phone with the Good Rx app opened for the discounted price for Armour Thyroid, she puts the info into her computer screen, tells me the total for the prescription, I pay for it and take it home.

Once home, I open the bag, ppen the prescription bottle to find out it is NOT the same pill, nor is the precription for Armour Thyroid that I ordered. It was for a generic thyroid. I immediately phoned Walgreens and asked for the pharmacist. I think her name was something like Keesha.

I explained to her what I paid for and that the prescription was NOT Armour Thyroid as requested. She apologizes and says that I should always open the bag and take out the prescription to make sure it's correct. (Oh really)? She tells me that in order for me to get that medicine I will need ylto contact my doctor and request that the doctor write on the script, "Armour Thyroid Brand Only, Medically Necessary, no substitutions".

I contact my doctor and made the request. Today, (two days later), I receive a text from Walgreens saying they can't fill my prescription because of an insurance issue. I go to Walgreens in person to the pharmacy counter. I tell the gentleman that I never pay for this prescription with insurance because I know it isn't covered.

I told him I will pay cash. His reply to me was "ok, but there are only two of us here today and we aren't able to fill prescriptions". I reply, "what"? He says, "yes, there are only two of us here, we don't have enough staff, and there are people waiting to get flu shots and co-vid shots, plus we got bombarded with all the prescriptions from Winn Dixie".

I have never in my 60 years of dealing with pharmacies been told this! So as of right now, today 10/12/23, I still don't have my Armour Thyroid prrscription.Walgreens in DeBary is in desparate need of better management. I tried to talk with the manager at this store but was unsuccesful.

Please help! Thank you.

On October 31 I picked up a prescription at my local Walgreens using the prepaid pick up service with the six digit code. Then on November 22, I picked up a different prescription using the prepaid pick up code.

When I checked my credit card I was charged for the prescription I picked up on November 22, and at the same time was charged the exact amount for the prescription from October 31 except but it showed it was from our Walgreens in Arizona and I live in Colorado.

My prescription Records do not show any prescription picked up again On this erroneous charge, just the exact amount and the Walgreens store number for Tempe Arizona. My legitimate charge showed up at the same time as this erroneous charge so Im not sure if this was something to do with the prepaid pick up system that caused an error in the computers so I sent a complaint to corporate headquarters and we will see what happens!