Walgreens
Reviews and Complaints
Poor Customer Service
User's recommendation: Don’t hold your breath
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Verified Reviewer | Gainesville, FloridaDid not give 20% discount that I paid $25.00 a year, they are not renewing this discount service. They will not tell you when it is about to expire.
- Until recently
- Nice neighborhood
- Thier lack of knowledge
Preferred solution: Price reduction
User's recommendation: Call make sure your membership to this discount has not expired before using it.
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Verified Reviewer | San Francisco, CaliforniaWalgreens Uses SFPD Cop To Greet Customers Like Security Guard
Contacting city government to petition they stop allowing SFPD services in place of security guards on a for-profit corporate store like Walgreens when 99.9% of San Francisco citizens have no problem cooperating wiht mask requests.
- Many stores
- Overkill police services
Preferred solution: Apology
User's recommendation: CVS is a better store, they respect their customers and don't treat them like criminals setting them up this way.
Terrible Upper Management
- Hard working cashiers
- Poor upper management to include the store manager
Preferred solution: Walgreens need to re-evaluate the upper management staff especially the store manager.
User's recommendation: Do not shop at this location, the upper management is aweful and do not respect the employees who work hard.
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Verified ReviewerPHARMACY BAD SERVICE
- Staff in the store
- Pharmacy
Preferred solution: Apology
User's recommendation: GOING ANYWHERE ELSE
Pharmacist rudeness/unprofessional
User's recommendation: Rude and unprofession popal service. If you need quality health service find a better Pharmacist.
None at all
User's recommendation: None at all
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Verified Reviewer | Farmington, MissouriThe poor service at the 24 hour Walgreens in Farmington MO 63645
- Wait time for the pharmacy both drive thru and inside pickup
Preferred solution: Let the company propose a solution
User's recommendation: Pack a lunch if you need to pick up a prescription, the wait time is usually an hour or more!!
Customer Service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newark, New JerseyAbout a prescription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pineville, LouisianaNo customer service support
I have had an ongoing issue with improper pharmacy billing at the Walgreens Store#9182 in Pineville, LA since 2019. I have spoken with both the pharmacy and store manager several times.
Neither have been able or were unwilling to get the matter resolved.
I requested the name and contact number of the District Manager. Management told me that they do not know the name of their District Manager and were prohibited from providing that information to a customer.
I follow this up with Walgreens Customer Service and spoke with Corporate Billing which assured me they could solve the matter. They did not.
I was assigned Case# 1387**** by Customer Service after again requesting to speak with the District Manager. I was assured they would be in contact.
After several weeks without any contact, I called back. Customer Service expressed surprise that I yet to be contacted. They said they would escalate my case and could expect a call in the next few days. That was more than a week ago and now more than a month has passed since my initial call to customer service.
Lastly, the insurance company which administer the state program I am in has spent hours with the store setting up proper billing.
The store began billing some prescriptions properly but half the staff still can not. The store is nearly 30 miles from my house so I call to confirm it has been run properly, they assure me it has but when I arrive it is not. They excuse this failure by the fact that no one at the store knows how to run this script through manually so can not help me and I will have to come back.
The insurer has also contacted the pharmacy manager numerous times about the continued issue. A person is never available to assist them and they leave a message in the pharmacy manager's mailbox but never receive a call back.
They have been leaving messages about opening the window back to 2019 for resubmission of past prescriptions not processed.
I have been a faithful Walgreen's customer for nearly 3 decades across several states.
Over this time, due to numerous health issues I had spent several hundreds of thousand in prescriptions with them. Now that I need some assistance, they can't be bothered.
- Products variety
- Store location convenient
- Convenience
- Pharmacy is a nightmare
- Unequal treatment and discrimination
Preferred solution: Billing correction and refund of overcharging due to store error. Retraining and apology.
User's recommendation: Support LOCAL pharmacy and then use any other chain pharmacy other than Walgreens as a secondary option.
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Verified Reviewer | Raleigh, North CarolinaGift Cards
- Are great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Hartford, ConnecticutHORRIBLE CUSTOMER SERVICE
- Convenient locations and hours
- For several months
- Extremely unprofessional
- Horrible customer service
Preferred solution: I want the employee written up for being unprofessional. She hung up in my face. I also want an apology
User's recommendation: Go to another Walgreens
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Discrimination against a protected class
Company fixed the issue and I have been provided with product replacement.
Preferred solution: Stop active discrimination
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaSurvey & Pricing
- Items not marked
Preferred solution: When ad's come out, please show pricing on shelf and download into the computer for this store
User's recommendation: Shop at a different Walgreens store
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You have no idea why the SFPD is there. There was an article in The San Francisco Chronicle in October 2020 about a Walgreens closing for good on November 11th.
The article also states that in 2019-****, this is the seventh Walgreens to close due to shoplifting. So don’t worry why they are there.
What a sensitive snowflake