Walgreens
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Springs, CaliforniaCan’t get ahold of business pharmacy
User's recommendation: Go somewhere else
They are terrible
Preferred solution: Let the company propose a solution
User's recommendation: Don’t even waste your time, they do not respond…
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Cruces, New MexicoOverpayment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScrewed over multiple times
I am traveling to Europe this month.
On August 29, I ordered 2 BinaxNow at home Covid test kits which I need to test (under Internet supervision) before I can get on a plane to return to the US.
Walgreens.com showed these in stock. A couple of days ago, I receive a free gift package from Walgreens for buying the two test kits.
Today, September 3, I grew concerned that the "in stock" test kits had not arrived.
So I called Walgreens.com
The first person I spoke to was -- to be kind -- incompetent. She couldn't find my account until I gave her my phone number, email address, and street address. Then she said I have TWO accounts, but she showed no orders recently on either account. She offered to send me the two test kits free.
Shortly thereafter I was disconnect and went into their LONG, LONG customer satisfaction survey. Strike ONE.
I called back and kindly asked to speak to a supervisor. The man said, "OK," and I waited quite a while.
A lady picked up the call. I asked her to confirm that she is a supervisor.
She said that she is not. (Honesty is nice.) She said that there were no supervisory on duty. It was about 7:40 PM. So the man who said he would transfer me to a supervisor just dumped my call into a waiting queue.
STRIKE TWO.
The lady found my account and the order (which documents that the first person I spoke with was incompetent). She said that the order had been cancelled by Walgreens, and she said that they had emailed me to that effect. She said that the order was cancelled because the tests are out of stock, which is NOT what their website said when it confirmed the order. (In fact, they HAD sent an email a few hours earlier that I had not yet seen.
They had cancelled my order FIVE DAYS after the sale was made.) Apparently Walgreens.com online is using archaic technology since they confirm sale of "in stock" inventory which they don't have in stock and then wait FIVE DAYS to tell you can won't be delivering what you need. STRIKE THREE. She offered to transfer me to their escalation department.
After yet another wait, I had to give all of my information today. The lady was very polite, confirmed that the order had been cancelled because they sold as "in stock" what was, in fact, NOT "in stock." She offered to try to find the product at a local store.
She called back a bit later and told me that two test kit boxes were being held at a store about 10 minutes from where I live.
So I drove there, the pharmacist handed me two boxes, I paid at the front cashier, and drove home.
When I got home, I opened the bag to read the boxes. In fact, they were not what I had ordered, and these test are NOT ACCEPTED by the US for reentry. STRIKE FOUR.
Walgreens is a pharmacy. For all intents and purposes, they gave me the wrong medical test kit.
I don't see how this is much different that giving someone the wrong medication. There should be policies and procedures in effect to assure that a pharmacy (and a pharmacist) deliver what is ordered. Apparently Walgreens lacks those policies and procedures OR their people don't adhere to them rigorously.
So, tomorrow, I need to return $50+ of useless tests to Walgreens. I found a place online where I think I will get the tests in time.
If not, I am really screwed.
I will have to spend time on my trip finding a CDC-acceptable test site in a foreign country and get tested within 72 hours of my return flight.
My advice to potential or current Walgreen customers is to find a company that (1) can deliver what they claim to have "in stock," (2) employs competent people in the call centers, (3) won't transfer you to a peer when you ask nicely to speak to a supervisor, and (4) will actually deliver you the medical supplies you need rather than a look-alike that won't suffice.
Walgreens was zero for four on these metrics. Do you really want to trust important things to that sort of company.
aloid oiAvoidAvoid
- Total lack of consideration for customer
- Pharmacy is constantly messing up
- Lack of care for patient or customer
Preferred solution: I will return the product they provided tomorrow. If there is any resistance in getting a full refund, that is what I seek.
User's recommendation: Avoid Walgreen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaPharmacy Error Complaint
My daughter showed the pharmacy the inhaler that she needed. The pharmacy told her that it would be processed.
I picked up the inhaler for her on 8-17-21 at 4:36PM. My daughter was working overtime and finally saw today on 8-22-21 that the pharmacy gave her the wrong prescription. The box was never opened and so we both reached out to the pharmacy to kindly correct the error they made, but Veronica, the pharmacist told us that "we cannot return any prescription medication if it's been over 24 hours." I asked to see that return policy, but she said, "she did not have that policy." She was very rude and did not try to resolve this matter. We did our due diligence to communicate Before and After the medication pick up, but the pharmacist refused to help us and not even apologize when it was their fault by giving us the wrong prescription.
All we wanted was to have this corrected and be given the correct medication.
It's only been a few days and the new box was never opened. My request is that Walgreens to refund us the full amount of $25.00 for the Rx and also send an apology letter to my daughter for the Pharmacist's medication error and rude customer service.
- Worse customer service
- Poor communication and very rude pharmacist
Preferred solution: Full refund
User's recommendation: Medication Error
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
- Only act in area
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sahuarita, ArizonaLack of proper service
Preferred solution: Let the company propose a solution
User's recommendation: Stay away if you are looking for customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPharmacy Closed!
Preferred solution: Open your pharmacy like it was when Rite Aid was the owner!
User's recommendation: MOVE YOUR PRESCRIPTIONS ELSEWHERE!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cleveland, OhioMy card was never delivered
User's recommendation: Dont buy Steam cards from Walgreens!
Resolved: Not in stock, long waits and drive up lane closed.
Company fixed the issue and I have been provided with product or service ordered.
- Lack of care for patient or customer
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPHARMACY BAD SERVICE
- Staff in the store
- Pharmacy
Preferred solution: Apology
User's recommendation: GOING ANYWHERE ELSE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoupon deception
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaSurvey & Pricing
- Items not marked
Preferred solution: When ad's come out, please show pricing on shelf and download into the computer for this store
User's recommendation: Shop at a different Walgreens store
Product had expired coupons
Preferred solution: Let the company propose a solution
User's recommendation: If you are able to check coupons do so
Pharmacy
1- Pharmacist yelled at me over the phone and has not tried to fill my pain medication that was prescribed by my neurologist.He did not listen carefully as to what i saying and he is very rude and obnoxious. Pain medicine was never ordered and never received.
2- tried to get my norvasc refilled and was told that is was not due until may.
it was last filled in Feb and i am out. Tech could not figure it out and then tried to tell me if i took 1 pill a day for 30 days, i wouldnt need any. I am a RN of 30 years.
My norvasc is empty and walgreens will not refill it.
What is going there? Ever since Walgreens took over it has been one issue after the next and the community is complaining.
once i find out the pharmacists name i am reporting him to the board.
thank you
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The Walgreen pharmacies where I live close at 11pm. The stores themselves are open 24/7
The majority of Walgreen pharmacies close at 6pm on Saturdays. Maybe you should've looked up the hours in the morning at a reasonable time.
Places close at certain times. That's how businesses work, honey.
If it was 615 on Saturday, rite aid would have also been closed. Most Walgreens don’t keep their pharmacies open on holidays.