How did a medication that is considered a lethal narcotic (Nucynta- tapentadol) end up in a bottle with my son's name on it? Upon retrieving another medication that was prescribed for hives, a second pill bottle was given to us with our 10 year old's name on it.
The doctor never prescribed this to him, yet her name was on the bottle as well. After calling the doctor to confirm, we returned to the pharmacy and asked how something like this could happen. His answer was "The tech accidentally scanned the wrong name. Would you like a refund?" No apology.
No sympathy, empathy or anything. THIS COULD HAVE KILLED MY CHILD.
INEXCUSABLE! We are LIVID.
Product or Service Mentioned: Walgreens Prescription Refill.
Reason of review: Poor customer service.