Update by user May 02, 2013
I am not sure why the location showed up as Cleveland, Ohio. This took place in Jacksonville, FL.
Original review posted by user May 02, 2013
I've been shopping at a Walgreens that is located within walking distance of my home and I've used them mainly to process my digital photo orders. I'm teacher, so about once or twice a month I go in to pick up prints.
About three months ago, I noticed that there were a few new managers on staff, as well as new clerks. None of them ever bother to greet the customer and actually look at you as though you have no right to be in the store. In fact, there are often three to four employees on the floor leaving one cashier by themselves to serve a line full of patrons.
Since I only care about my photos and the convenience of the location, I never made much of a big deal about it. However, today was infuriating.
I went in to pick up my photos and stood in line behind another customer. The clerk clearly saw me and did not address me so much as a hello. Instead she walks off and disappears in a huff, as if I'm infringing on her time. I look around the store and see a manager walking by and he ignores me as well.
Finally, I ask the clerk who is nearby at the main checkout if he could just let me pick up my pictures. As I walk to the front, I see two employees on the nearby aisle just standing around with nothing to do.
I don't understand it. They have a clerk at the beauty counter doing nothing, a manager who pretends he doesn't see customers standing alone at the photo center, two employees with time to chat, and no one wants to take 4 seconds to just give me my photos?
I will not patronize that location again.
I like Walgreens, just not off of Townsend and Blanding. They need to bring the old staff back and FAST.
Product or Service Mentioned: Walgreens Manager.