State: Arizona City: Phoenix Clear all filters (24 of 2004 reviews match)
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Walgreens in Phoenix, Arizona - Refund refusal

2.0
Details
I purchased a gift card that did not work. Stephanie the store manager refused my refund.
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Review
#1547919 Review #1547919 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.2
Details
I recently returned to my winter home in Sun City Arizona. I went to my local Walgreens where I have been shopping for 10 years. I was surprised by their new carding policy but somewhat understanding. What I was shocked by however was that Walgreens would NOT accept my...
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3 comments
Anonymous
#1621152

Actually Canadian IDs are acceptable and scannable at any Walgreens. The staff at the location you visited must of not understand the whole new policy, people from any other country besides USA and Canada would need to show a passport.

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Review
#1411773 Review #1411773 is a subjective opinion of poster.
Service
Walgreens Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
2.0
Details
We tried to buy a beer six pack on a Walgreen in Phoenix. They refused to sell it because we presented our national IDs. We are tourists in USA. There is no way to buy beer at Walgreens as a tourist. Very disappointing
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2 comments
Anonymous
#1684153

An is an ***

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Review
#1155586 Review #1155586 is a subjective opinion of poster.
Service
Walgreens Cashier
Reason of review
Poor customer service
1.0
Details
Walgreens - Employee needs to be called on the carpet
I dropped off three prescriptions for refill on 03/02/16. I was told they would be ready in an hour. I decided to pick them up the next day. I received a call from Walgreen's telling me that the meds were ready. When I showed up at the counter, the employee was less...
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7 comments
Anonymous
#1131142

You need to speak with the pharmacy area manager (their picture and contact information is often posted in the pharmacy area) and failing that, with Corporate. Don't bother the store manager though, he can't do anything.

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Review
#802958 Review #802958 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Lack of respect
  • Costumer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Self Righteous Employee

Walgreens cheating sick people with pricing of prescription drugs

2.1
Details
Your pharmacy in Phoenix at 32h and Shea says they have no control over the unfair pricing of drugs. They charged me $45 for one prescription and 3 weeks later only $3.50 for the exact same drug. That same day I submitted a prescription for a athletes foot cream that was also available without a prescription. The one without the prescription was half the $25 but going through the pharmacy using my prescription the cost was $79. That kind of practice is why I will not be using Walgreens anymore and it will motivate me to tell this story to as many people as possible using social media and other Internet resources. Be fair with sick people who need to buy medications. It's the right thing to do. It seems your profit is more important than being fair.
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Review
#1026576 Review #1026576 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$45
Preferred solution
Full refund

Walgreens Oxycodone Pills Review

1.3
Details
I am given a prescription for 120 Oxycodone when I counted them I only had 98 pills I just opened the bottle and noticed they looked off but the wallgreens was closed by the time I counted them!! I'm pissed I'm going to call tomorrow and see what I can do about this. Tatum and bell wallgreens I'd stealing meds!!
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Review
#867740 Review #867740 is a subjective opinion of poster.
Product
Walgreens Oxycodone Pills
Reason of review
Not as described/ advertised
2.5
Details
I attempted to fill a prescription at the Walgreens on Signal Butte & Baseline in Mesa, AZ 85209. The pharmacist advised that we needed a pre-approval for the prescription even though he had a prior approval from my previous insurance co. The pharmacist was rude,...
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2 comments
Anonymous
#1158205

Prior approval Is required by insurance company not the pharmacy. Walgreens can't get paid for dispensing medication without approval first.

Sorry the pharmacist was rude. But not his fault your new insurance required a prior authorization

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Review
#767870 Review #767870 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Pharmacist
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered

Walgreens Prescription Refill Review

1.8
Details
Horrible customer service. The pharmacy never has right ingredients to fill the prescription. 3 times in the row for 3 different prescriptions I was told they would be ready in 45 minutes, just to find out 2 hrs later that they did not have what was needed to fill the prescriptions.
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Review
#750708 Review #750708 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue

Walgreens in Phoenix, Arizona - Horrible manager/customer service

whenever I need a product asap I go to walgreens but today was the last time I go. too many bad experiences. Manager always rude. I about had it will no longer be going to Walgreens. co workers are girls they are all flirtatious with manager theres no getting to "customer is always right " with them. Manager is named chris. this is the walgreens on camelback I believe its 68th and camelback right next to auto zone. todays situation was ring checks, apparently they don't accept them. ?? He has no experience in customer service, always rude. this location really needs to replace their crew because if kept this location will go no where but down.
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1 comment
Anonymous
#998437

The young women/ladies working at Walgreens are not girls. If they are mature enough to hold a job they are young ladies/women.

Are they actually flirting with the manager, or is that just your interpretation because you don't like them? There is a difference between talking and laughing and flirting. Flirting also has a certain tone of voice used, and the way they look at a person. This isn't the web site for Walgreens.

You are on a general complaint site. Actually what is really rude is your extremely poor grammar, capitalization, and punctuation skills.

You should spend more time improving yourself instead of worrying about how other people act. Furthermore, "the customer is always right" went out he door many years ago because there are too many cases, now, of customers ripping businesses off.

Review
#654611 Review #654611 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Walgreens Customer Service

Mailing Address:
Walgreen Co.
200 Wilmot Road
Deerfield, Illinois 60015
United States
Phone:
(877) 250-5823
All Walgreens Contacts

Walgreens Products and Services Reviews

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Walgreens - Pharmacist Review from Phoenix, Arizona

3.0
Details
I had a pain prescription that needed to be filled. It was approved by my doctor and my insurance company. The pharmacist, in all her wisdom, decided that the time between the original fill and the refill of the Rx was to close, so she refused to fill the meds for an additional 2 weeks (I'm still waiting as this is a current issue). Instead of contacting me or the prescribing doc, she decided to do nothing. She had all week to call my doctor (or me), but since she was to lazy and inept at my job, she did nothing. Since my doctor's office is closed on the weekend, I now have to wait until Monday to resolve this issue. This Walgreens is located on 51st Ave & Bell Rd in Glendale AZ
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Review
#637378 Review #637378 is a subjective opinion of poster.
Service
Walgreens Pharmacist
Reason of review
Poor customer service