State: Arizona Product: Walgreens Prescription Refill Clear all filters (12 of 434 reviews match)
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Walgreens in Scottsdale, Arizona - Over Charge

1.0
Details
Transferred prescription from Surprise, Az. to Scottsdale, Az. was charged $209 at Scottsdale location for same prescription as received from Surprise location for $0. Confronted Tech and Pharmacists about price, verified Medical Insurance after asking to. Why was it necessary to verify insurance again if same stores?
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Review
#1427674 Review #1427674 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Pricing issue
2.4
Details
I dread filling any new prescription at Walgreens. There is always a problem, every single time. Sometimes it is a downright nightmare. It never fails. Whatever system they are using, it is horrible! It has taken me FIVE DAYS to get my prescription from my...
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1 comment
Anonymous
#1374074

time to change pharmacies.

Review
#1094600 Review #1094600 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue

Walgreens - Prescription Refill Review from Flagstaff, Arizona

Do not spend even if your RXs are free through your insuarance. You are still making walgreens money and they dont care as a whole for anyone as to customer service especially if you both shop and get your perscriptions or try to get your rxs filled there and how much they stand to lose when we stop using walgreens and take our buisiness elswhere. Where maybe it can be appreciated as a whole. Amen.
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Review
#930230 Review #930230 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
1.0
Details
I dropped off a prescription at 3:45pm and was told it would be ready in a hour so i went to pick it up and was told they had to contact the doctors office but they never did so i called my dr office and they told me no fax was sent so i spent the next 2 hours doing...
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1 comment
Anonymous
#1200688

I grew up in that area of town and I would be surprised if the workers even spoke English - for gods sake drive north or east for about twenty minutes to a different store, or alternatively make your purchase from one of the many drug dealers in the area.

Review
#891248 Review #891248 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
1.0
Details
Walgreens - Employee needs to be called on the carpet
I dropped off three prescriptions for refill on 03/02/16.I was told they would be ready in an hour. I decided to pick them up the next day. I received a call from Walgreen's telling me that the meds were ready. When I showed up at the counter, the employee was less...
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7 comments
Anonymous
#1131142

You need to speak with the pharmacy area manager (their picture and contact information is often posted in the pharmacy area) and failing that, with Corporate. Don't bother the store manager though, he can't do anything.

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Review
#802958 Review #802958 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Lack of respect
  • Costumer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Self Righteous Employee
2.5
Details
I attempted to fill a prescription at the Walgreens on Signal Butte & Baseline in Mesa, AZ 85209.The pharmacist advised that we needed a pre-approval for the prescription even though he had a prior approval from my previous insurance co. The pharmacist was rude,...
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2 comments
Anonymous
#1158205

Prior approval Is required by insurance company not the pharmacy. Walgreens can't get paid for dispensing medication without approval first.

Sorry the pharmacist was rude. But not his fault your new insurance required a prior authorization

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Review
#767870 Review #767870 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Pharmacist
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered

Walgreens Prescription Refill Review

1.8
Details
Horrible customer service. The pharmacy never has right ingredients to fill the prescription. 3 times in the row for 3 different prescriptions I was told they would be ready in 45 minutes, just to find out 2 hrs later that they did not have what was needed to fill the prescriptions.
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Review
#750708 Review #750708 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue

Walgreens - Prescription Refill Review from Bisbee, Arizona

1.4
Details
So I had called in my prescription at 1:00pm today and I was supposed to pick ig up at 5:00 pm i got to the pharmacy at 5:00 and they told me it wasnt ready to be picked up and it would be 15 min. I had already stood in line for like 10 min so i decided to leave the store and come back later. So when i come back they said it would be another 15 min so i said ill just come back tomorrow and the lady told me it would be an hour if i left. you should have had it ready when i got there.
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Review
#719007 Review #719007 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service

Walgreens in Glendale, Arizona - Incompetent and Dangerous

This complaint is for Walgreens Store #65997th Street & Thunderbird, Phoenix, AZ. I have used this pharmacy for many years, but something has changed in the past several months: 1. On 8/29, I went to pick up a prescription for Doxycycline called in by my doctor. The paperwork in the bag said it was the antibiotic, but when I got home and went to take a pill, I discovered they had given me Levothyroxine .VERY SCARY when you can't trust your pharmacy to give you the mediation you are supposed to get!!!! 2. After asking on four separate occasions to stop autofills of prescriptions I not longer, they keep refilling them month after month. I have tried to cancel the autofills online and in person several times. 3. On 9/5, my doctor called in a prescription for Levothyroxine 125 at 11:57 am. I went to pick it up at 5:30 pm and the pharmacist said they never received the prescription. I called my doctor's office and they had receipt that the prescription had been received by Walgreens. 4. Although this is the closest pharmacy to my house, I will have to find another that I can trust.
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1 comment
Anonymous
#729102

WALGREENS HAS GOT TO BE THE WORSE PHARMACY IN EXISTENCE. I DO NOT KNOW WHY THEY HAVE NOT BEEN SHUT DOWN OR WHY SOME GOVERNMENT AGENCY THAT OVERSEES THEM DOES NOT DO SOMETHING TO END THEIR HORRIBLE WAY OF DOING BUSINESS.

1. THEY HAVE GIVEN MY SISTER THE WRONG PRESCRIPTION NUMEROUS TIMES.

2. THEY HAVE SWITCHED TO A GENERIC WITHOUT TELLING HER.

3. THEY WERE GOING TO CHARGE ME $323 FOR TWO PRESCRIPTIONS THAT I HAD FILLED AT COSTCO FOR $22.00. ( I DON'T HAVE INSURANCE)

4. THEY ALMOST NEVER HAVE THE PRESCRIPTION READY WHEN THEY SAY THEY WILL WHICH MEANS TWO TRIPS TO PICK IT UP. WE WERE TOLD TODAY THAT WE COULD ABSOLUTELY PICK IT UP AT 5:30PM AND WHEN WE GOT THERE AT 8PM THEY HAD NOT STARTED IT. HATE WALGREENS!!!!!

5. CALLED TO COMPLAIN TO THEIR CORPORATE OFFICE AND LEFT A MESSAGE TO CALL ME....OF COURSE, I NEVER HEARD FROM THEM. GO TO COSTCO...THEY ARE HONEST AND THEY DO NOT CHEAT THEIR CUSTOMERS.

Review
#445487 Review #445487 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
I dropped a prescription off at this store yesterday because the medication I have (Oxycodone 30mg) is running a massive shortage every where, especially in Tucson where I live. After dropping it off at the pharmacy the pharmacist called me and said that I did not meet...
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7 comments
Anonymous
#641186

So the primary pharmacy is walgreens? But another town? I would just go somewhere else.

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Review
#402584 Review #402584 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Loss
$60
Tags
  • Pharmacology