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in June 2017 I had my debit card on file with Walgreens for what they call "Express Pay". This makes it more convenient when you pickup drugs through the drive thru.

In reviewing my bank statement I realized Walgreens Pharmacy had charged me $200 on a day I didn't recall picking up prescriptions. After investigating with the local store manager, I discovered the store had wrongfully charged me $269.00 for someone else's prescriptions. While the store was very apologetic and refunded me in cash, what would have happened if I hadn't checked my bank statements? I think someone else would have gotten free drugs.

I still don't understand how these drugs could have been applied to my account, but I was told the clerk just pushed the wrong button because someone else had a similar name. I would think that my card would only be linked to my account. Needless to say I NO LONGER use "Express Pay!" Customers be aware, this could happen to you too.

It seems to me Walgreens had better do some work on their bookkeeping methods. Just thankful I found the mistake.

Product or Service Mentioned: Walgreens Prescription Refill.

Reason of review: Problems with payment.

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h.kitchener
#1375811

As you now realize, using a debit card can be very dangerous. If you must pay with a "card" then use a credit card.