I went to South Ogden, Utah Walgreens on 3/1/2016 and dropped off my Rx for a controlled substance that was dated “do not fill until after 2/27/2016”. The following day I went into pick up and was told that they could not fill my Rx because I should still have some left.
I asked them to repeat what they were saying as I was at the window. She said there are only 29 days in February and you did not pick up your Rx last month until 2/6/2016 so you should still have plenty. Not only was the girl extremely rude, but she treated me like I was some sleaze. Not to mention, yet another trip back to the pharmacy.
It took me 3 visits the previous month to get the rx filled. I debated the dates and mentioned what the rx paper said once again. She got very angry with me. So I consented to coming back yet again.
She then asked me in a very sarcastic voice what I was going to do without my rx since I was so insistent on picking up. I made the comment oh I will borrow one from my daughter if I run out and left. I went back to Walgreens window on 3/5/2016, and was told they could not dispense the rx and that I needed to come inside or come back in 10 minutes. I thought they were just behind or something.
I could not wait and left. I returned again on 3/7/2016. The pharmacist said he could not fill my rx, and I was confused...thinking maybe it was an insurance issue with prior authorization needed again. I asked for more details and the pharmacist at window dropped phone and left.
Moments later (I assume he was the head pharmacist) came back and screamed at me, telling me it was unlawful to dispense medication with intent to sell to others. I was so confused; I asked if he had the right person. (I was pretty embarrassed as there were cars behind me and he was yelling). He yelled my name and my birth date which I confirmed and he said "this is you and you told the pharmacist that you needed your rx right then to pay someone back".
I was appalled and embarrassed. I could not even think at that moment what the actual conversation was. He told me the authorities had been contacted as had my Dr. and that I was never going to be able to purchase controlled substances again.
I went home and called my Dr’s office. It was late but the nurse attendant called me as I must have sounded pretty frantic. When repeating the whole scenario from start, I realized what I had said and the pharmacist had completely taken it out of context, and then twisted it into something I did not say. I had to make an appointment with my Dr.
to attempt to straighten this out, which will be a Co-pay and portion of deductible not met, because some pharmacist went on a power trip. I have my meeting with my Dr this afternoon, so I am not sure the outcome as of yet.
I am beyond angry and I can't even wrap my head around how I was treated, nor what the accusations are actually stating. I went on line and googled to see if there was any information that could help me understand, and I found reviews over reviews on being a criminal at Walgreens.
Product or Service Mentioned: Walgreens Prescription Refill.
Reason of review: Poor customer service.