Santa Clara, California
Not resolved
2 comments

I went to South Ogden, Utah Walgreens on 3/1/2016 and dropped off my Rx for a controlled substance that was dated “do not fill until after 2/27/2016”. The following day I went into pick up and was told that they could not fill my Rx because I should still have some left.

I asked them to repeat what they were saying as I was at the window. She said there are only 29 days in February and you did not pick up your Rx last month until 2/6/2016 so you should still have plenty. Not only was the girl extremely rude, but she treated me like I was some sleaze. Not to mention, yet another trip back to the pharmacy.

It took me 3 visits the previous month to get the rx filled. I debated the dates and mentioned what the rx paper said once again. She got very angry with me. So I consented to coming back yet again.

She then asked me in a very sarcastic voice what I was going to do without my rx since I was so insistent on picking up. I made the comment oh I will borrow one from my daughter if I run out and left. I went back to Walgreens window on 3/5/2016, and was told they could not dispense the rx and that I needed to come inside or come back in 10 minutes. I thought they were just behind or something.

I could not wait and left. I returned again on 3/7/2016. The pharmacist said he could not fill my rx, and I was confused...thinking maybe it was an insurance issue with prior authorization needed again. I asked for more details and the pharmacist at window dropped phone and left.

Moments later (I assume he was the head pharmacist) came back and screamed at me, telling me it was unlawful to dispense medication with intent to sell to others. I was so confused; I asked if he had the right person. (I was pretty embarrassed as there were cars behind me and he was yelling). He yelled my name and my birth date which I confirmed and he said "this is you and you told the pharmacist that you needed your rx right then to pay someone back".

I was appalled and embarrassed. I could not even think at that moment what the actual conversation was. He told me the authorities had been contacted as had my Dr. and that I was never going to be able to purchase controlled substances again.

I went home and called my Dr’s office. It was late but the nurse attendant called me as I must have sounded pretty frantic. When repeating the whole scenario from start, I realized what I had said and the pharmacist had completely taken it out of context, and then twisted it into something I did not say. I had to make an appointment with my Dr.

to attempt to straighten this out, which will be a Co-pay and portion of deductible not met, because some pharmacist went on a power trip. I have my meeting with my Dr this afternoon, so I am not sure the outcome as of yet.

I am beyond angry and I can't even wrap my head around how I was treated, nor what the accusations are actually stating. I went on line and googled to see if there was any information that could help me understand, and I found reviews over reviews on being a criminal at Walgreens.

Product or Service Mentioned: Walgreens Prescription Refill.

Reason of review: Poor customer service.

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LadyScot
#1136121

2/6 to 2/27 is 21 days. In a 30 day script you should have 8 days of medication left.

Your 30 days begins the day you pick up the script, not the day it is filled.

This being a controlled substance they are going to question it. This does not make them a bad or rude pharmacy. It means they are doing not only their job, they are following the law.

If you give them any sass or hard time about answering their questions, they can and most likely will, refuse to fill the script. If you give them a really hard time, you can find yourself blacklisted and no pharmacy will fill for you.

JudyMM
#1124348

OMG, what a horrible experience. I had a similar experience though not quite as bad as yours.

It just seems to be WALGREENS period.

Don't feel so badly, they obviously hire only substandard pharmacists who have no business dealing with people period. USE CVS if possible, they do a Great job in Customer Service and Patient privacy without being intrusive to either the Patient or the Doctor. Anyone who is abusing Controlled Substances have the good sense to use local, family owned pharmacies since the major Pharmacy Corporations are putting them out of business and they are more relaxed with DEA rules. Besides, that is something that is highly monitored by Doctors anyway so there is not a lot of chance any customer using any drug store is likely doing to call attention to themselves.

So sorry that happened.

I would definitely change Pharmacies if I were You. Customer care is the lowest concern of Walgreens across the board.