Contact Walgreens Customer Service
Walgreens Phone Numbers and Emails
Toll-Free Number:
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(800) 925-4733Company or Store Inquiries
Customer Service:
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(833) 925-8625Bulk Gift Card Team
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(866) 817-1631Contact Lens
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(847) 914-2500Corporate Inquiries
Walgreens Emails:
How to Contact Walgreens Customer Service?
Most Popular Number:
| Total calls: 3 319 | Issues resolved: 193 | Last call: Mar 21, 2025 |
Walgreens Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Walgreens Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Walgreens is 8009254733. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 92% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Walgreens may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Walgreens Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Walgreens is 8009254733. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 92% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Walgreens may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Walgreens mainly because of account, product/ service and request for information.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Walgreens is customerservice@mail2.walgreens.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Walgreens Website:
Walgreens Help Center:
Corporate Office Address:
Walgreens Customer Service Reviews
By far the worst customer service and they just lost a customer forever. My husband has a bone disease and is on pain pills for over 20 years.
He does not abuse the use and is on disability. This pharmacy held up his prescription for 3 days which caused withdrawal for my husband. I called today to get a status and the pharmacist actually laughed at me... we will not be back and my suggestion to all their customers is to find another pharmacy that actually care about their patients.
Walgreens is disgusting in how they treat people.
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Walgreens
3.5
(39)
$$
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1
3.5
(39)
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prescription4
vaccination2
drive thru2
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Annette Wolfe
58 reviews
By far the worst customer service and they just lost a customer forever. My husband has a bone disease and is on pain pills for over 20 years. He does not abuse the use and is on disability. This pharmacy held up his prescription for 3 More
Froggy Doggy
17 reviews·1 photo
8 months ago
I'm not sure, but I think sometimes when I call I get the Pharmacist himself, and I just gotta say he's always been very nice on the phone, fast and thorough.
Even when I'm finding out I can't get a script yet because it's out of stock, not More
1
Lord Runiker
Local Guide·14 reviews·13 photos
a year ago
Been using this pharmacy for a while now and not only are the staff knowledgeable and helpful but will also go above and beyond the scope of their job so long as it is helpful to persons health and does not violate any laws or regulations. More
Lynda Ford
1 review
2 months ago
Pharmacy was very professional and secure with administering vaccinations
Rhonda Lawrence
89 reviews·51 photos
2 years ago
Traveling in MI and worst experience ever. Had to wait 20-25 minutes in the drive thru behind 1 car and even after calling to verify my prescription was ready and the doctor called it in 3 days prior still did not have it ready. Had Publix call to get them to fill it.
They will get it right. Walgreens=worst
1
Daniel Ralph
2 reviews·2 photos
2 years ago
What a waste of my time. Waited 30 minutes in pharmacy line to check in for a booster appointment. Then they had to re-enter all the info I did online and had to fill out the forms I completed online.
Waited an additional 30 minutes sitting in front of the pharmacy for my booster. So much for having an appointment.
1
Taryn Wiggins
14 reviews
3 years ago
I have never been treated so poorly by a pharmacist in my entire life! She was rude entitled and very unprofessional, to the point Im filing a complaint with the state board against her license! Her name was Rebecca and she threw my More
4
Maria Luisa M.
13 reviews·1 photo
a year ago
My boyfriend and i were driving HOURS to Michigan and The lady cashier was extremely rude and I dont appreciate her sarcasm.
Definitely deserves a one star
1
Riley Elliott
3 reviews
2 years ago
Every time I go to the drive thru to pick up a prescription, there is only one car in front of me, but its ALWAYS at least a 20-25 minute wait. I dont understand why, if they know something is going to take more than 5 minutes, they dont just tell those people to come inside. Its getting ridiculous to just wait and wait and wait.
2
Skyler Schneider
Local Guide·25 reviews·2 photos
2 years ago
I wish zero was an option! Had a script called into at 11am and was a priority and it's still not done.
We even called and they said 20 mins 45 mins ago... Now I have to suffer because they're going on a break soon. And I'm in extreme More
2
Michelle
Local Guide·55 reviews·13 photos
2 years ago
DO NOT LET THE FEMALE PHARMACIST WITH THE SHORT HAIR GIVE YOU A SHOT OF ANY SORT! See what I was left with, a Staph infection.
Not only did she give me a Staph infection she gave me my flu and Covid shot in the WRONG MUSCLE in my arm! Which More
Photo 1 in review by Michelle
Photo 2 in review by Michelle
Photo 3 in review by Michelle
1
Best Bid Spot
Local Guide·571 reviews·2174 photos
6 years ago
Used the online photo service for a local pickup at this location while on a business trip. Within the hour I had the merchandise and was able to use a coupon to help reduce the cost even further. Thank you for helping make our gift for a coworker.
Would visit and use again if back in the area.
ryleah verdecchia
10 reviews·2 photos
3 years ago
Unfortunately 0 stars isnt an option. 11/8 and probably many days before and after the entire store stunk of urine! Every corner of the store it was just as strong. Didnt buy what I came for everything seemed filthy and stinky I did not want to bring home with me.
2
J Mommy
Local Guide·38 reviews
3 years ago
Absolutely amazing service!!!
I've watched these employees deal with some of the most rude customers with a sincere smile on their face and sincerity in their voice major props to the crew...I couldn't do what you guys do so I am super grateful you do what you do!!!
Han-Chuan Randy Tsao
13 reviews·1 photo
7 years ago
The store manager is really helpful and responsible, I was charged a wrong amount of money by one of the cashiers, however, I called the store the next day and the store manager was very willing to help and quickly checked the transaction More
Susan Witzman
Local Guide·116 reviews·9 photos
a year ago
Distilled water $1.99
Rite Aid $1.49
Walmart and Meijer not always available $1.19
1
Ashley Bergman
Local Guide·22 reviews·5 photos
7 years ago
The pharmacist noticed I had a new prescription and called to see if I had any questions and to make sure it was working for me. What a pleasant surprise!
John Rochette
Local Guide·53 reviews·3 photos
8 years ago
Absolutely wonderful people. Very helpful and courteous. Highly recommend.
If I could give them 10 stars I would.
Jennifer Harmer
Local Guide·43 reviews·90 photos
7 years ago
High prescription costs. Cute seasonal items. Nice selection of greeting cards. Some good sales.
Nancy Durand
Local Guide·34 reviews
7 years ago
Stood in line to checkout so long, I just left without purchasing...I'll go somewhere else.
Fyi...there was only one person ahead oif me!
1
Vince LaRosa
Local Guide·371 reviews·23 photos
4 years ago
Great place quick-service polite people always ready to help customer
Jason Clement
23 reviews·7 photos
3 years ago
They just stayed late to fill script!! 5 Stars!! Thank You!
David Parry
Local Guide·24 reviews
2 years ago
Always great service and friendly people.
1
R Skippy Gard
Local Guide·247 reviews·256 photos
7 years ago
Really nice ladies that work there...
Annette Wolfe
58 reviews
a day ago
New
By far the worst customer service and they just lost a customer forever. My husband has a bone disease and is on pain pills for over 20 years.
He does not abuse the use and is on disability. This pharmacy held up his prescription for 3 days which caused withdrawal for my husband. I called today to get a status and the pharmacist actually laughed at me...
we will not be back and my suggestion to all their customers is to find another pharmacy that actually care about their patients. Walgreens is disgusting in how they treat people.
I called in because I was charged over 1k for a prescription. I was laughed at, put on hold, and experienced terrible customer service.
I was also hung up on multiple times. This is the quality of service at Walgreens. When I tried to ask for a supervisor, there was none available for some reason.
Furthermore, I don't have any more medication. This place can't even be rightfully called a pharmacy.
How Good is Walgreens's Customer Service?
Summary of Walgreens Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Walgreens?
Account Question:
- “Missing rewards”
- “I can't log in with my acount ? Doesn't match email or password?”
- “To fix my login into my Walgreens account”
Product/ Service Question:
- “My walgreens phone # is not working.”
- “Complaint”
- “To complain”
Request for Information Question:
- “I have been calling for about almost a month now I have an item that I want to exchange for a TracFone card per se and I want to know if I take it back that I will not have no problems cuz I try to take it back once before I just want to make an even”
- “I need to know why a brand of wound wash that I have been buying for quite a while Vasel l I now need a”
- “I have an in store issue about a return”
Payments and Charges Question:
- “To get credit for recent purchase of $14.18. I forgot to add my number when checking out”
- “Coupons are not applying”
- “I'm currently at your Lacklin office and I'm having an issue with calculations on a discount”
Shipping and Delivery Question:
- “Want to get medicine delivered”
- “The store in Terrell, Texas delivered my prescription to the office and not directly to me and I am in need of it and they won’t do anything about it. Thank you.”
- “Long delayed prescriptions”
Staff Question:
- “Pooor customer service”
- “Complaint for service”
- “Customer service”
Cards Question:
- “Having problems with gift cards that don't work”
- “Store card”
- “Not getting my points in my walgreens card”
Return/ Replace Question:
- “Trying to return something that I was told I could return at the store and now I'm being told I can't return it.”
- “To change my phone number”
- “Exchange”
Employment Question:
- “401k lump pmt”
- “W2”
- “I am looking job”
Website/ Application Question:
- “Website”
- “Online application”
- “App not working”
Refund Question:
- “Medicine refund $”
- “To get my money back from a Google card”
- “Refund”
Activation/ Cancellation Question:
- “Ran out of meds with no text renewal and I have been buying the same med from the same store for years. Store can only fill a partial and I will run out. How can this be?”
- “Cancelar cuenta”
- “Cancel RSV vaccines today at 4.15, 4:45”
Other Question:
- “Problema con mis ..”
- “I have The flu and covid and i'm pregnant And I could not get in touch with any of the employees in the pharmacy at the ab second wallpapers And I cannot get a hold of anyone on the white horse pike walgreens in absecon new jersey. I'm afraid I'm goi”
- “Pharmacy”
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