Walgreens Phone Numbers and Emails

Toll-Free Number:

  • (800) 925-4733
    Company or Store Inquiries
Send Message

Customer Service:

  • (833) 925-8625
    Bulk Gift Card Team
  • (866) 817-1631
    Contact Lens
  • (847) 914-2500
    Corporate Inquiries
  • (800) 541-4959
    Cystic Fibrosis Services
  • (800) 424-9002
    Fertility Support
  • (877) 924-7889
    Hearing Impaired (TTY)
  • (800) 573-3602
    HIV/AIDS Support
  • (800) 797-3345
    Home Delivery Pharmacy
  • (877) 250-5823
    Online Inquiries
  • (866) 264-2910
    Photo by Walgreen
  • (888) 782-8443
    Specialty Pharmacy Center
  • (866) 925-4733
    Specialty Pharmacy Center (TTY)

Report Fraud:

  • (877) 865-9130
    Gift Card and Money Transfer Scams

Business Customer Service:

  • (847) 315-4396
    Pharmacy Acquisitions

Discounts/ Rewards/ Cashback:

  • (855) 225-9225
    myWalgreens
  • (855) 225-0400
    myWalgreens

Jobs/ Career:

  • (866) 967-5492

Legal:

  • (877) 924-4472
    Privacy Inquiries
  • (847) 236-6518
    Privacy Inquiries

Media:

  • (847) 315-2921

Walgreens Emails:

Business Customer Service
Pharmacy Acquisitions
Customer Service
Bulk Gift Card Team, Consumer Relations, Real Estate Inquiries, Walgreens API
Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries
Report Fraud
Report Phishing Emails
service@photo.walgreens.com
Photo by Walgreen
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Walgreens Customer Service?

Most Popular Number:

(800) 925-4733
Company or Store Inquiries
Total calls: 3 222 Issues resolved: 187 Last call: Mar 16, 2024

How to Contact Walgreens By Phone?

Company provides different Walgreens customer support numbers depending on the request or the question. This division of Walgreens telephone numbers helps speed up the resolution of issues and also tries to provide better customer service. So it is very important to prepare before the call and choose the proper category.
You may try to phone at 1-847-914-2500 for corporate inquiries. If you’re having store inquiries or trying to reach out to customer relations, you may try to phone at 1-800-WALGREENS or 1-800-925-4733. If you have website inquiries, you can use the Walgreens telephone number: 1-877-250-5823. This number is available 24/7.

How to Contact Walgreens Via Email?

If you want to contact Walgreens by email you can fill “Contact Us” form on the company’s website. The company does not provide direct customer service email contacts for inquiries. Walgreens choose such a way for communication to ensure the safety and reliability of text requests. For some inquiries categories “Contact Us” form is absent. In this case, the website will show the notification with advice to contact using a Walgreens customer support telephone number.

However, if there are any complaints regarding privacy practices or your personal information, you can use e-mail customerservice@mail2.walgreens.com.

How to Live Chat with Walgreens?

The Walgreens live chat option is available for all clients, even if you are not logged in.
If you need to contact Walgreens via live chat, you can find the button “Need help? Live chat” on the company website.
Please note that the live chat agents are available from 7:00 am - 1:00 am EST.
Using Walgreens live chat is one of the fastest ways to get help, so many people chose this option. If you can't see the “Need help? Live chat” button during its working time it means that all agents are busy. In this case, please, wait a little bit and then update the page.

PissedConsumer Club

Contact Information

Walgreens Website:

Walgreens Help Center:

Corporate Office Address:

Walgreen Co.
200 Wilmot Rd.
Deerfield, Illinois 60015
United States

Walgreens Customer Service Reviews

1.5 / 5
Poor
Kishie J
Bad Experience at Walgreens
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

On 1/26/24 at 7:35 pm, I went to Walgreens at 3901 E. Davis St, Conroe TX to pick up my prescriptions.

I inquired about my Valsartan prescription, which is my blood pressure medication. The pharmacy rep told me it was at another location, I asked the rep to transfer the medication to their location and I will be back on 1/27/24 to pick the medication up. The pharmacy rep assured me that she did this and the medication would be ready on 1/27/24. On 1/27/24 I called the Walgreens listed above to see if the medication was ready.

I was placed on hold several times, it took them at least 15 minutes to come back to the phone. When someone finally came back to the phone it was a Hispanic male. I asked about my prescription he told me he did not see the medication then he told me it was at another store. When I told him that the pharmacy rep should have transferred the medication over he began to be nasty, rude, dismissive and condescending saying, anyway do you want me to help you, do you need assistance and thats beside the point.

At this point I became very frustrated, who says this to a customer when your store is in the wrong? I asked for his name he refused to give me his name. I asked for the manager I was told the manager was not there. I asked him who is in charge he refused to give me the information.

I called the store back and asked for the manager, I was told that there was no manager on duty only a team lead. I asked to speak with the team lead. I spoke with Isaiah, the team lead, when he got on the phone, he did not make the situation better he immediately defended the Hispanic male pharmacy rep. He started being rude, nasty and dismissive as well.

He was condoning his unprofessional behavior. This behavior is unacceptable and should not be allowed.

This Walgreens location is poorly managed, they are very unorganized, you are always on hold for long periods of time, the customer service is the worst I have ever experienced and the pharmacy personnel is very rude and unprofessional. I would not recommend this location to my worst enemy.

Read full review
Sheila B Ghu
Pharmacy jerk
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have taken auto refill off 8 times and it keeps getting changed back. I hate auto fill.

I called the pharmacy and was on hold for 2 hours and 27 seconds! Then Walgreens cut the call. This was the 2nd time I was left on hold and then disconnected. Last Saturday I called at 1:08 pm.

I understand they close from 1: 30 -2 pm. So if you're on hold and they don't pick up before 1:30 you are treated to a click and dial tone. Great customer service. I returned the prescription because as always at auto fill you get the biggest bottle they have.

It's only a 1/4 full. I am sick of Walgreens ripping me off of 4 months worth of prescriptions . The pharmacist was a real JERK. First he asked if I paid anything.

Then he laughs and smiles and shoved it back.

I told him exactly where he could put them . CVS here I come!

Read full review
Diania Nky
Walgreens I Just Awful - Don't Shop At Walgreens
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

Walgreens is deteriorating badly. Product quality.

Fake "sales" prices that are way above regular retail - can you believe that they try to deceive and cheat their own customers? Customer service is terrible. The corporate office sucks badly and is motivated only by money, not customer satisfaction. In Buffalo, New York there is an employee named Lena who is the worst service rep ever and should be released by Walgreens for stupidity.

Walgreens photo lab is a disaster and cuts off the photos, trying to save money on the printing paper and ripping off their customers. I had to go outside of the company to get my money back after Walgreens acknowledged the problem and decided to do nothing about it. My credit card bank took the money back whether Walgreens liked it or not. That's when and why I dumped Walgreens.

This is not the same company it used to be. It was merged with Alliance Boots which is milking it for money. Walgreens puts less in the packaged than before, and their prices are ridiculous as is the entire company. DUMP WALGREENS and shop elsewhere to get better value and service.

Do not shop at Rite Aid, either.

Walgreens owns them, too. Walgreens sucks, dump 'em and never shop there again.

Read full review
Guest-4599227
Problems
stars-rating stars-rating stars-rating stars-rating stars-rating
2.2

Overall I have found each person is not able or willing to help
Which makes me feel really bad
I am a longtime customer as is my family and friends
With money not easy to have you watch for sales
advertising gets us in store but customer service is what keeps us coming a printer not working should be a simple fix

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How Good is Walgreens's Customer Service?

Travion Oxs
Travion Oxs
Feels Neutral | Mar 02, 2024

Not easy

Read full quote
Jeff Wut
Jeff Wut
Feels Satisfied | Feb 24, 2024

well but still got no credit for coupons used bought 2 head shoulders an 2 crest mouthwash should have gotten $300 offboth

Read full quote
Corrado Khu
Corrado Khu
Feels Disappointed | Oct 01, 2023

Understaffed pharmacy means no one answered call twice wait 45 to talk to pharmacy when prescription ready

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Liela Bzw
Liela Bzw
Feels Disappointed | Sep 20, 2023

Normal

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Edythe Wgx
Edythe Wgx
Feels Disappointed | Aug 20, 2023

Poor.

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Juventino Oal
Juventino Oal
Feels Disappointed | Aug 16, 2023

Bad news

Read full quote

Summary of Walgreens Customer Service Calls

3.5K TOTAL
CALLS
05:16 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walgreens?

Account Question:

  • “Multiple accounts and coupons not working”
  • “Merge accounts”
  • “Login issues”

Request for Information Question:

  • “Ask question about Covid booster shot?”
  • “Checking my order”
  • “Received call from a pharmacist in Texas wanting to know about any refills I needed. Was this a fraudulent call?”

Payments and Charges Question:

  • “Am trying to use a coupon that is still goid and am ordering photos and it wont let me use the coupon”
  • “I have over 200 saved coupons on the app and it will not let me delete any of them so I can add new coupons”
  • “Reimbursement”

Staff Question:

  • “Complaint for service”
  • “Customer service”
  • “Bad customer service in the store”

Shipping and Delivery Question:

  • “I didn't receive my rewards”
  • “Did not receive register rewards”
  • “Photo order not received by store”

Cards Question:

  • “My mywalgreens credit card”
  • “I bought two $100. Gift card at your Walgreens on central Florida parkway in Orlando. They have been tampered with and have no value. The manager will not refund my $220. I have called the police and am in your store waiting for the police to arr”
  • “I lost my Walgreens credit card”

Product/ Service Question:

  • “Pulse ox I paid $49.99 for doesn't work EMT brought one box and all disappeared when they took me out to ambulance came I get my money back?”
  • “I need a last day work letter”
  • “Your rewards not working”

Employment Question:

  • “401k lump pmt”
  • “W2”
  • “I am looking job”

Return/ Replace Question:

  • “To change my phone number”
  • “Exchange”
  • “Need a replacement rewards card.”

Refund Question:

  • “Medicine refund $”
  • “To get my money back from a Google card”
  • “Refund”

Website/ Application Question:

  • “Online application”
  • “App not working”
  • “App”

Activation/ Cancellation Question:

  • “Cancelar cuenta”
  • “Cancel RSV vaccines today at 4.15, 4:45”
  • “I need to cancel my order”

Other Question:

  • “My son made a purchase and left that item in the store and the store will not check their cameras to verify”
  • “Injury”
  • “Expired items”

About

Related Companies

Walgreens Boots Alliance, Duane Reade, Drugstore Com, Nice Brand, Beautydotcom

Summary

The Walgreen Company or just Walgreens is a large chain of pharmacy stores. The company was founded by Charles Rudolph Walgreen in 1901. Its headquarters is based in Deerfield, Illinois, United States. Walgreens specializes in filling prescriptions, photo services, health and wellness solutions. The company offers a broad range of products under the following categories: Personal Care, Home Health Care Solutions, Vitamins & Supplements, Medicine & Treatments, and Household. Walgreens also provides health information. The company accepts returns within 30 calendar days of purchase for a full refund. Orders for US $35 and more are shipped on a free of charge basis. Walgreens serves customers from the United States only.

Walgreens reviews and complaints

Walgreens is ranked 85 out of 682 in Pharmacy category

Area Served

USA

Payment Methods

VISAMasterCard

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