Walgreens - Denied my profile for their own store policy
I dropped a prescription off at this store yesterday because the medication I have (Oxycodone 30mg) is running a massive shortage every where, especially in Tucson where I live. After dropping it off at the pharmacy the pharmacist called me and said that I did not meet the DEA criteria for them to fill this medication, which I was unaware of. Apparently I need to be taking a 'long-term" medication in order for Walgreens in Scottsdale to fill my prescription. I am taking one, but it does not fall under their allowed long-term medication.
I did not know until I got back to Tucson and tried to fill my script here that I had a "deny" on my account, and I could not have it filled. I called the pharmacist back and she said it was a store policy to have this put on accounts that they had to turn away. I understand this is a policy, however, after going and talking to my primary pharmacy, they have explained it as my being denied and since there is no reason listed, it makes it look like I did something bad. All I did was turn in my prescription, and did not know that this particular store had to have certain criteria met in order to complete the prescription.
I have asked to have the District Manager, who enforces this rule to call me, but I haven't heard from him, and at this time I cannot get my prescription filled. This is a pain medication for my pain and I take it daily to get me through work and raising my kids. You take a medication like this away from someone and they start to go through withdrawals. Thankfully I am smart enough to go off of it for 3 days every 2 weeks so that I do not go through withdrawals, but any other person would be in the ER for complications to withdrawals
Our primary pharmacy here is Tucson is Walgreens. Its consumes more than 75% of the market. I have gone to several other pharmacies and they did not have the medication. The only store I can find it at is Walgreens and they will not fill it now.
As far as I am concerned, I feel that this is Defamation of Character.
I have done nothing wrong and have been a Walgreens customer for several years, and have had this particular medication filled through Walgreens once a month for the past 3 years. Never once have I done anything to jeopardize my script or Walgreens license.
Do not try and fill your prescriptions, unless you know all of their rules and policies, otherwise you too will have a black mark against you!
Review about: Walgreens Prescription Refill.
Monetary Loss: $60.