Huntsville, Alabama
Not resolved

My insurance policy coverage states that the pharmacy has to run insulin and associated diabetic supplies (needles or syringes) in this exact sequence on the same prescription refill order so that there is only one copay (for me to pay). According to my insurance company, this pharmacy, Walgreens, did NOT run the supplies with this insulin order.

Blood glucose test strips and lancets purchased on the same day are also to only have one copay.

It seems when refills are placed for these two items, Walgreens state are 'out of stock' on at least one of these two items, thereby, both cannot be purchased on the same day.

This tactic being used by Walgreens to milk customers for various insurance-required wording when filing claims is essentially milking customers for copays that should otherwise not be charged. I will be changing pharmacies in the near future.

Product or Service Mentioned: Walgreens Prescription Refill.

Reason of review: Order processing issue.

Walgreens Cons: Incompetent pharmacy service.

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Why can't your insurance co change their policy? That is ridiculous.

Who are they to tell you when to get your rx's?

They are just looking for another way to confuse everybody to the point you can't keep up with their "policies". Just another reason for them not to cover something.


They may actually be out of stock as it seems many more people are now being prescribed medication and testing supplies for diabetes. The new "thing" from your friendly doctor. As you indicated, find another pharmacy.