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I purchased and returned a shower cap. Upon handling the product which is made in China I found it not-usable.
The elastic was already stretched and without the needed strength to remain securely on the head and prevent water from soaking the hair.
Inferior materials, poorly cut, poorly stitched.
I had no difficulty receiving a credit for the returned merchandise, but was again disappointed that both the managers with whom I spoke said that they had no one to whom to report my dissatisfaction. I'm thinking that if you keep your current business practices as is, you will have less and less customers to offend.
I think you will not take my complaint seriously as I see your marketing and customer services are demeaning me by labeling your complaint department "pissed".
Rather it would be more correctly descriptive if you labeled the service: Proud American Consumer.
I have made my shower cap purchase (Conair)I at my local pharmacy - and intend to make all my purchases there - except for greeting cards as they don't offer greeting cards.
To end on a positive note: I just finished complaining to a phone customer service rep. She was well-spoken and most receptive.
Preferred solution: Nothing tangible. I want you to purchase goods 'made in America' - which will no doubt be of good quality and construction..