I dropped off three prescriptions for refill on 03/02/16. I was told they would be ready in an hour.
I decided to pick them up the next day. I received a call from Walgreen's telling me that the meds were ready. When I showed up at the counter, the employee was less than pleasant. One prescription was ready out of the three.
The other two couldn't be filled until 03/04/16. This employee made me feel like a criminal for trying to pick up my meds (I thought were ready). If I was told when I dropped off the prescriptions that they couldn't be filled until 03/04/16, I wouldn't have made a special trip to pick them up. I have multiple sclerosis and it is not easy for me to have to make extra trips to be humiliated.
Today, 03/04/16, I went back to pick up my meds. I asked to be removed from the telephone notices. This was the same employee, male, maybe 30, dark hair and beard. While I was waiting for him to retrieve my meds, he made a derogatory comment to one of his coworkers.
He said "that way I wouldn't have to look at your *** face". He said this to a female employee. As a customer, I don't want to hear that and if I was the employee he said that to, would have been embarrassed having customers hear this. This male employee needs to be called on the carpet for how he interacts with customers and employees.
He has no respect for anyone except himself.
You don't need this person representing Walgreen's. If I experience anything remotely to this again, I will discontinue being a Walgreen's customer!!!
Product or Service Mentioned: Walgreens Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of respect, Costumer service.