To Whom it May Concern 4/14/12
My son had rode his bike up to the store to get a surprise for his little brother while at the store he was looking around and the manager came up to him and said "If you don't have parents then you have to leave" my son told the manager that he had money and was going to be buying something for his little brother the manager (Tom) just walked away from my son...my son called me to tell me that he felt uncomfortable and intimidated with the way the manger was talking to him. I asked my why he said the manager made him feel like he was a thief. I then got in my car and went to the store and asked for a manager they called a guy who came up and I asked him why my son is not allowed in the store if he has money to pay for things. The manager said that he had a few kids that were in the in the store a bit ago and he thought he was part of them I asked him did you ask if he was he said no I told him that is totally uncool that he would discriminate against my son because he was worried about these other kids shoplifting at that a time another employee (Rosie) decided to say well he was in the pencil isle too. I said I don't care where he was he has money to pay for stuff and that it wasn't her concern in the first place because I didn't ask for her she was rude disrespectful and very ignorant to your manager and to us as customers, I asked your manager who she was he said an employee I said then she has nothing to do with this I told her my forth great grandfather was black and my grandfather was Mexican but she said I don't need to know your history and she stomped away. My point was to let her know that it is rude and ignorant to make assumptions that a kid is going to steal because he's in the pencil isle. I told your manager that if he is afraid of shoplifting he has no right to discriminate against my son who is a straight A student and was only there to spend money on a Saturday that he needs to get his details first. NOWHERE on your building does it say a parent needs to be present. I also told him that we were new here and this isn't this the first time this has happened in this area but if we as a community continue to accuse or treat our kids as thief's they will rebel...this is completely why we have the issues we do with our youth today because of your manager at this store and your employee. As a customer of Walgreens I will not use that facility anymore and I feel that this Walgreens is a of place that discriminates against our youth and really needs to have a good look at it by your corporate offices. I request that this is handled and I hear back from someone a.s.a.p.
Consumer Relations Contact Information
Phone: toll-free (800) 925-4733
7:30 a.m. to 5:00 p.m. Central Time, Monday thru Friday
Address: Walgreen Company Consumer Relations
1411 Lake Cook Rd, Mail Stop #L428
Deerfield, IL 60015
Product or Service Mentioned: Walgreens Customer Care.