Statesville, North Carolina
Not resolved
1.8
Details
Customer service
Discounts and Special Offers
Price Affordability
Staff
Website
0 comments

Took in film to be transferred around the first week of December. The claim ticket said that it would be ready on Jan 10 and that I would be notified by email.

By mid January, since I had heard nothing, I sent an email to ourmemories which promptly came back as not deliverable.

I called but waited and waited, so I decided to give it another week or so and try again.

I then sent an email in early February to Walgreens Photo - the email was never answered.

I finally left a message on Feb 11 with our memories number and was called back - with a caller id of Group Info ( ?) and was told that it had been at the store since Jan 30.

This is customer service?

I thought that they had lost the film.

Reason of review: Poor customer service.

Preferred solution: If Walgreens really cares about customers, top management needs to insure that all services care about customer service.

Walgreens Cons: Email not deliverable, No notification.

  • Dvd Transfer
  • Walgreens Photo Lab
  • Our Memories
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You May Also Like