Statesville, North Carolina
Not resolved
Customer service
Discounts and Special Offers
Price Affordability

Took in film to be transferred around the first week of December. The claim ticket said that it would be ready on Jan 10 and that I would be notified by email.

By mid January, since I had heard nothing, I sent an email to ourmemories which promptly came back as not deliverable.

I called but waited and waited, so I decided to give it another week or so and try again.

I then sent an email in early February to Walgreens Photo - the email was never answered.

I finally left a message on Feb 11 with our memories number and was called back - with a caller id of Group Info ( ?) and was told that it had been at the store since Jan 30.

This is customer service?

I thought that they had lost the film.

Reason of review: Poor customer service.

Preferred solution: If Walgreens really cares about customers, top management needs to insure that all services care about customer service.

Walgreens Cons: Email not deliverable, No notification.

  • Dvd Transfer
  • Walgreens Photo Lab
  • Our Memories
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