State: Florida City: Orlando Product: Walgreens Prescription Refill Clear all filters (5 of 434 reviews match)
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Walgreens in Orlando, Florida - Worst Pharmacy ever

1.0
Details
Since Prime has merged with Walgreens customer service has went down hill. I have been doing business with Prime for 2.5 year and never had a problem. I have had nothing but problems since the merger. I will be transferring all my prescriptions to anyone else. I have been lied to more than 4 times. I have had complications with medicine because of being lied to that my medicine is being processed and nothing happens and I go weeks with out. The worst thing that ever happened with when Prime decided to join Walgreens. I will never shop, use the pharmacy or anything at Walgreens.
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Review
#1157998 Review #1157998 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.9
Details
I recently visited this Walgreens location at the intersection of John Young Pkwy and the 192 to fill a prescription. The pharmacist demanded to know what the Rx was for, and asked numerous questions about the specific condition that was not any of his concern. He...
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2 comments
LadyScot
#1136118

I am betting it was a narcotic script, and the pharmacist has the legal right, and responsibility to question any script he wants to. Pharmacist are held legally responsible if they do not.

When your job can land you a prison sentence, you tend to be cautious.

HIPPA applies to ALL medical personnel, so it is perfectly legal for the pharmacist to demand a diagnosis for the drug in question, and it is doctor's duty to supply it. That is why you have to sign a records release when you go to the doctor, and if you read the HIPPA statement it tells you who has the right to your medical records.

NOT co-operating will only get you refusal of your script, and may get you blacklisted.

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Review
#807590 Review #807590 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Pharmacy
  • Total lack of concern for customer
  • Pharmacist attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • refused to fill script
  • Pharmacy abuse
  • Pharmacies
  • Hipaa Violations

Walgreens in Orlando, Florida - RIGHTS TO PATIENTS PRIVACY

Your medical information is NOT private at Walgreens they do ABSOLUTELY NOTHING to protect your privacy. Anyone can access your private medical prescription records, and pass your info to ANYONE else. This practice is done by pharmacist and pharmacy techs, like I said anyone who works there. Walgreens takes no responsibility and they don't allow for your records to be FROZEN in any way. I think if more people complained about this they will have to listen unless they want more lawsuits. Walgreens needs to have a way of protecting patients PRIVACY.
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Review
#765238 Review #765238 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • No corporate accountability
Reason of review
Poor customer service

Walgreens in Orlando, Florida - Child with a EAR INFECTION/ STORE IT SELF HANGING UP ON CUSTOMER

2.3
Details
MY GRANDDAUGHTER HAD A EAR INFECTIONS AND WAS GIVEN MEDICATION FROM HER DOCTOR. THE PRESCRIPTION WAS DROPPED OFF AT YOU LOCATION ON PINE HILLS ROAD AND NORTH LANE STORE. THE PHARMACY TECH HAD ME ON HOLD FOR 25 AND THAN HUNG UP ON ME. I LIVE 2 MINUTES FROM THE STORE. SHE TOLD ME THAT SHE HUNG UP BY ACCIDENT. THAN THERE WAS A PROBLEM WITH THE INSURANCE. MY CHILD HAS INSURANCE NOT MEDICARE AND THEY KEEP TRYING TO PROCESS IT TO THAT. IF THIS IS BEING PROCESSED AT YOUR CPO THAN THEY NEED TO LOOK AT THE PROFILE AND SUBMIT TO THE SECOND INSURANCE THAT YOU CUSTOMER HAS ON FILE INSTEAD OF NOT FILLING THE PRESCRIPTION. THEY SAID THAT MY BABY PRESCRIPTION WOULD BE READY IN 1 HOUR. PRESCRIPTION CALLED IN AT 5:15 PM AT 5:45 PM WALGREEN STATES IT'S A INSURANCE PROBLEM. AT 6:18 I WAS AT THE STORE AND THEY SAID 1 HOUR. THAT WAS ON THURSDAY, OCTOBER 22, 2015 IT IS NOW FRIDAY, OCTOBER 23, 2015 AT 11:57 AM NO CALL YET. HELLO IS ANYONE THERE!!!!!!!!!!
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Review
#722262 Review #722262 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
Loss
$111

Walgreens in Orlando, Florida - Shocked and Amazed... Ignored Was it because I'm black

It was around 12:30pm walking towards walgreens pharmacy counter as I got to the counter the employee walked away... she walked away and didn't say anything no I'll be right back, someone will be with you nothing just walked away only to come back and stand in front of me and say that someone will be right with you. Now what made her so busy that she couldn't take of me she didn't look busy. She was right with one thing someone else did help me. Maybe I should have another pharmacy help me too.
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4 comments
Anonymous
#753627

they do that to everyone you are not so speical ever hear the one about the boy who cried wolf do not use the race card until you abolutiey have to or no one will believe you when you have to use it for real

Anonymous
#138862

There is nothing more pathetic than when someone pulls out the race card. What white people never get bad service?

Anonymous
#70400

They are always busy they just dont look busy bc it is computer work. Grow up not everything is racial.

Anonymous
#70009

Maybe it's because you're fat and ugly?

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Review
#150534 Review #150534 is a subjective opinion of poster.
Service
Walgreens Prescription Refill