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i went to walgreens in thomasville al to fill my pain meds wait bout 20 mins to get them thats fine got in the truck went home opened bag to get med out and 1 of my bottles wasnt full so i counted the pills i was 30 short i called walgreens and one of the workers...
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Review
#729160 Review #729160 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
4.2
Details
At my regular checkup at my PMD(pain management doctor) for my refill of pain meds.Take them to the one and only Walgreens I have used for the last six years with the same Rx meds. A Temp pharmacist filling in refused to fill one of my pain med rx's because she felt...
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2 comments
MattD78
#874036

A pharmacist may refuse to fill a prescription based on his or her professional judgment or for a variety of other reasons. For instance, a pharmacist may refuse to fill a prescription because of concern about a possible interaction with another drug you are taking, because he or she has questions about the dosage or because of doubts about the validity of the prescription.

If a pharmacist believes that the prescription for a controlled substance is issued for an illegitimate reason based on the answers to their questions, the pharmacist will refuse to dispense the medications.

Although pharmacists are not supposed to deny prescriptions based on quantity alone, that is not necessarily the case. And yes, pharmacists do have a right to this HIPPA protected health information in case you are wondering. - See more at: http://www.healthcentral.com/chronic-pain/c/240381/161487/refusing-prescriptions/#sthash.13hanxPI.dpuf

So pharmacists do have the legal right to refuse a prescription.

I am sorry you are in chronic pain, and hope you can find a pharmacist willing to work with you and your doctor, but this pharmacist has every right to say "I won't fill that prescription". Just like you have every right to take your business elsewhere.

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Review
#535779 Review #535779 is a subjective opinion of poster.
Product
Walgreens Pills
Reason of review
refused to fill legitimate Rx
Preferred solution
Allow my Pain Management Dr. prescribe 120 pills on a certain pain med when needed and not make me jump through hoops and make my PMD write long notes to the pharmacist!

Walgreens - Batteries Review from Tampa, Florida

Well the Johnnie road Walgreen me.an my lady went in to get some batteries late on a Friday night as soon as we walked the rude racist lady said code 99 we were getting followed an watched to we're we decided to goto Cvs, I walked out an my lady had gotten a little prissy an turned to the side a slipped her phone in her purse an they followed. Her calling her a thieve in front of people they said were calling the law an she new we were right so we waited we wanted to prove them wrong, , they are I believe racists. An I don't an have never said. That so F----k Walgreen
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Review
#617595 Review #617595 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

Foley Alabama...pharmacy staff uninformed and rude. I had to go back three times after complying with their directions. Each time I was told the previous directions from staff was wrong. Snotty and uncaring . I won't be back
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Review
#581394 Review #581394 is a subjective opinion of poster.
Reason of review
Poor customer service

Update by user Apr 22, 2013

It is now April 2013. On the plus side, a Walgreens HQ person did try and contact me regarding my experience.

On the minus side, the situation has not been resolved and never will. I read some of the comments here and would liketo make the following responses:

1) I...

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55 comments
Anonymous
#1322351

Proud of you for following up on your stance and hope Walgreens learned a lesson.

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Review
#354084 Review #354084 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
My original visit was on 5/5/14 around 9:30 pm to drop off a prescription for IV fluids for my cat. I brought in the prescription from my vet, along with the NDC numbers of ones that I knew were in DEHP-free bags. The young lady typed in a bunch of things and said...
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1 comment
Anonymous
#829920

Technicians are 9bly humans, but the issue is that walgreens expects them to be computers taking multiple tasks at once. Yes you would think that people's lives are important but corporate thinks that 1 person can do a job that really should be for 4 people. Customers do notunderstand the stress oof atechnician and tthe fact that corporate does not pay or give enough help for them to do their job properly.

Review
#486622 Review #486622 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Loss
$26
Tags
  • fluids
Just about 2 years ago I was diagnosed with Ankylosing Spondilytis, and began receiving pain medication to help me through the night and through my days at work. Inactivity makes the pain unbearable, I am an attorney, so naturally, I spend long hours sitting at a...
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2 comments
Anonymous
#863514

I have been filling my pain meds at the same RiteAid for 7 years. In that time, I have NEVER "lost my RX, Dr Shopped, or acted shady in any way." I understand the bad rap pain meds and their patients get, so I was always aware and kept things above board.

I know how the world works, and didn't want to give anyone any reason to deny me..

The next time I dropped of my Rx s for refill, a pharmacist (not the head one) told me that they weren't going to refill after this.. I wasn't given much of a reason except that it was her call. Since this pharmacy had my records for the last 7 years, I knew going to another pharmacy with sched 2 Rx's , would be difficult..

As you know , pharmacies don't like filling these meds anymore to unknown patients. Not wanting to be stuck next month, I went to several chain and mom and pop locations. They all gave me the same answer. They weren't taking any new patients for sched2.

The next month came, and I decided to try again, and maybe find out why they won't fill anymore. Surprisingly, the head pharmacist was working, she said no problem come back in 30 min.. I returned and picked my order up no prob. I asked why I was told otherwise, and she said DEA was cracking down , corporate making changes,...

blah blah blah, but she has known me for a long time , and I'm not one of the customers that they are cutting off.

I was relieved.

Until the next month. The orig pharmacist was on duty, and refused to refill.. I told her no one else in a 2 hour radius will take my Rx's .

And I was stuck.

She ultimately told me it was her call and she refused . Not wanting to look like a junkie , I pulled her aside to find out why, and to plead my case quietly. Basically she said she heard that My Dr (himself, not a staffer!), lied to another pharmacist , and she heard he was in big trouble with the DEA ( or someone similar) . Shocked , I went online and looked up the major complaint board for Drs in my state.

NOTHING.. Not a peep. No complaints , no investigations . I waited til the next day, and had the head pharmacist refill.

I told her my situation, and she agreed it was wrong, but since it's the pharmacists name on the line, they do have the right to refuse . So even though it was rumors , or heresay, she decided to be judge and jury with my meds. Since then I explained to my dr my problems refilling .. Now I have to deal with mail order place .

But at least they handle my Rx's no problem . And are professional . I later found out that my 3 sched2 Rx's cost my ins @ $3700 a month. I am extremely happy that Rite Aid lost my business they have had for the last 7 yrs.

I am also in the process of switching my other Rx's over to the mail pharm.

I don't get the personal service I did with Rite Aid, but I don't get the looks and hassles anymore either when I try to refill. Thanks for listening.

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Review
#403561 Review #403561 is a subjective opinion of poster.
Service
Walgreens Pharmacist
Loss
$63
Tags
  • Pharmacology
My spouse and my self have been on pain medication for 5 going on 6 yrs. We have been going to walgreens for well over 16 yrs and for the last year and a half we have had to hand over our medical records and sheet's with all of our personal medical issues to get our...
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7 comments
Anonymous
#784112

you are addicted to pain meds. admit it get help and move on with your life in a more healthy way.

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Review
#423266 Review #423266 is a subjective opinion of poster.
I was told today by a Walgreen's Pharmacist that I didn't fit her criteria, to have my prescription filled. Walgreen's has been filling my prescriptions for almost 8 years. But, this pharmacist said that was Not long enough. I felt so bad I could not face the person...
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33 comments
Anonymous
#1461059

This happened to me, too. Here’s the kicker...

I was a Walgreens pharmacist for 17 years. I was fired in September. Classic age discrimination which is pretty common in our profession.

The pharmacist who refused my rx’s was my own pharmacy manager who had been filling my rx’s for years. Pathetic.

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Review
#404394 Review #404394 is a subjective opinion of poster.
Service
Walgreens Prescription Refill

Contact Walgreens Customer Service

Mailing Address:
Walgreen Co.
200 Wilmot Road
Deerfield, Illinois 60015
United States
Phone:
(877) 250-5823
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Went to a Walgreens pharmacy and the pharmacist refused to fill my pain med prescription because "She" didn't "Know" the Dr. Said she was "uncomfortable" filling my prescription. She couldn't and wouldn't tell me why she was uncomfortable. Maybe because...
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4 comments
Anonymous
#647505

Call 1-800-WALGREENS - 1-800-925-4733 and report the incident. If you have a legitimate prescription and a pharmacy refuses to fill the prescription for whatever reason, they are depriving you of your medical needs. Sounds like Walgreens is hiring ignorant inbred hags like LadyScot.

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Review
#406177 Review #406177 is a subjective opinion of poster.
Service
Walgreens Pharmacist