State: Georgia City: Villa Rica Product: Walgreens Pharmacist Clear all filters (2 of 245 reviews match)
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Walgreens - Pharmacist Review from Villa Rica, Georgia

3.6
Details
I am a cancer patient who experiences excruciating pain on an hourly basis. Without the proper medication this condition often escalates to an unbearable state. Because of a delay with my insurance payment I was forced to ask for assistance from the Walgreens pharmacist. They obviously have a problem with understanding how their hold button works on their phone and as a result repeatedly their personnel returned to the line asking if they could help without knowing that I was on hold, at that point, for quite some time. When I informed the pharmacist of the annoying position that I was now facing, because of their lack of understanding of their phone system, she became irate. So I had to asked for additional assistance or someone who, at the very least, would handle my prescription request. For this reason I intend to pursue a formal complaint against Walgreens' pharmacy staff. The majority of their customers are dealing with circumstances that, by their very nature, are stressful. You would think that pharmacists are aware of this and would provide an environment to alleviate some of that stress.
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1 comment
Anonymous
#1065640

If I were in charge, I would give some horsepower to that pharmacist and expect him to manage that properly in his dept.

after all he is the one people are looking to, If this type customer service wasn't corrected I would terminate the attending pharmaicist. Bad customer service and experiences should have a zero tolerance.. period...

Review
#730571 Review #730571 is a subjective opinion of poster.
Service
Walgreens Pharmacist
Reason of review
Poor customer service
1.0
Details
I see a lot of definsive complaints on here mostly from those that admit they are pharmacist, thing is walgreens is not just refusing to fill narcotic scripts but refused to refill my epilepsy medication of Lamictol 200mg. that I take three times a day right before...
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1 comment
Average_Employee
#987308

Pharmacists are probably too worried they'll get sued or lose their job over the slightest mistake over the dissatisfaction of one customer. Sorry to sound jaded, but for every one prescription you pull out, a complacent and vegetative convalescent with five prescriptions takes your place.

Review
#637329 Review #637329 is a subjective opinion of poster.
Service
Walgreens Pharmacist
Reason of review
Poor customer service