Update by user May 03, 2013
"Hit and run..." Wow, you guys here are serious. I contacted my doctor's office after my original post, and can now add some clarification.
When I said they can't call Walgreens back, I should have said that they don't have time to play the *** games Walgreens keeps coming up with. They are the only pharmacy that does this ***. Further clarification- I was mildly bothered when Walgreens said they needed to call my doctor even after I handed them legit scripts from a reputable doctor, valid DL, and in good standing in the database. I turned into a "pissed consumer" when they called only once, couldn't get through, and never called again after I sat there for 2 hours.
They weren't busy, they saw me sitting there, they just didn't care. This is a non issue to me now, as I will never go into another Walgreens again.
Original review posted by user Apr 29, 2013
I have used Walgreens each month for years to fill my prescription for pain meds. But today I experienced the worst customer service I have ever seen at a pharmacy.
When I refill my meds, I give them legitimate scripts from a legitimate doctor, my valid drivers license, and I am in good standing in their database. But today all of a sudden, they needed to call the doctor. They could not get through, and left a message to call them back. I then call the doctor, and get through immediately.
They tell me they are not allowed to call Walgreens, but are available to answer their call now. I relay this information to the pharmacy, and ask that they call now. I sit there for another 2 hours and find out they have done nothing. They see me sitting there, they know what I need, they know why I am waiting, but simply don't care.
Keep in mind, this was at 10am and not at all busy. I believe this to be specifically a Walgreens issue, and will never go there again.
Product or Service Mentioned: Walgreens Prescription Refill.