I went in to buy some toothpaste and hand sanitizer. Â There was a special on the toothpaste.
Â Two tubes for 3.29. Â I thought good deal. Â When purchase was rung up, it came to 10 bucks. Â I said, "Wait a minute, we have a problem." Â The cashier did her research and as soon as she agreed with me, that's when the problems started.
Â I stood on the 3rd floor for 6 minutes while she paged a manager (6 minutes feels like and eternity when you're not doing anything but standing). Â Then she had the nerve to tell me to go to the second floor because there were four mangers managers there. Â What? Â Why were there FOUR managers on the second floor and why couldn't one of them come up to the 3rd floor?
Â Ok, so I go down to the second floor. Â Where are these 4 managers? Â I don't see them. Â I go to the cash register and cashier starts paging managers again!
Â I said,"Look just cancel the charge, I have to go to work." Â She said, "We need a manger." Â I felt like I was in a catch 22 Â She pages one, another 6 minutes wasted. Â Now I'm ready to swallow my tongue. I think to myself, self if they send me down to the 1st floor, we're going to have problems.Â Finally, a manager shows up at the register. I tell my story.
I get my refund. Â I run screaming out of there (in my mind).
Â I ask you, is the definition of customer service? I think not.
Product or Service Mentioned: Walgreens Manager.
Monetary Loss: $3.