I went to get a flu shot at the Highland , Indiana location. I was told that my insurance no longer covered the shot and that I would have to pay cass.
Afterward, just for the heck of it, I called the insurance co. who said I was covered! Thus began a series of calls between me and the insurance co and Walgreens. At one point I went into the store and called the insurance and let them talk to the Walgreens employee who STILL could not figure out how to send the claim!
I went back later that day determined to stay until they gave me a refund. I gave them a toll-free number that was clearly visible on my insurance card and asked them to try that. FINALLY they got it right!
I will NEVER go to the Highland Walgreen's again.
Pharmacy you can trust? BS
Reason of review: Poor customer service.
Preferred solution: do an investigation to find out how many other customers had to pay cash for services that were covered by their insurance. They are due refunds!.