When I visited the pharmacy today to fill a prescription for the 2nd time (Fentynol), your pharmacy was out of stock. No offer to order it, or to recommend that I go to another Walgreen's a few miles away. I had to ask that it be ordered, and the idea was reluctantly accepted. I also had to request that she call the other store to see if they had it, so I could go there to get it. She finally did call and they had it, so I went to the other store and got it.(a few miles away). By the way, I first called the first store to see if it was in stock, and they told me that it was in stock. When I arrived they did NOT have it. Then my exasperation started as I explained above. The store that led me to this idiocy was your store at the corner of Rte 202 and Township Line Road in East Norriton,Pa. I finally got the prescription filled at your store at the corner of Germantown Pike and Whitehall Road, East Norriton, Pa. (Norristown)
I tell you this because I believe your employees need a lesson or two in "professionalism" and also "courtesy." And by the way, this was the second time I tried to get that same medicine (prescription) filled in the last two weeks. In my opinion, it should have given your staff a signal to order it so it would be in stock for the future. Instead I had to go out of my way, several miles to get the prescription filled. The medicine was for HeleneFriedman, my friend who is handicapped.The second store pharmacist did apologize for my
inconvenience.What I should have done was to go to CVS across
the street, but Mrs. Friedman is loyal to your company.
Very truly yours,
Product or Service Mentioned: Walgreens Prescription Refill.