My Walgreen's that I use in Clive, Iowa has just implemented a new phone system that fails to give you the appropriate options for your needs. I am a physician, but did not choose that option because I was calling about my own Rx.
I waited and waited and waited and it continually said, there is one caller ahead of you. I finally called back....a total of 5 times. I was not in a hurry, but I needed to speak to a pharmacist or tech. I could not do an automated refill.
There is no longer an option to leave a message for the pharmacist. This option is needed to save time, so the pharmacist can get back to you when they are less busy and look up what information you are inquiring about. Very frustrating and time consuming. With all the additional verbal information the automated lady gives you, it was not less time than the original phone system.
It also only gave me the option, "if you are a health care provider" one time. Because I did finally want to use that option but could not find it again. I have gradually watched my local WG decline this past one year. It is so busy and they are not staffed to handle the volume, to the point that I am going to switch pharmacies.
I just don't have the time to wait as long as required at this pharmacy. It's not the employees fault....they are running around, sweating, multi-tasking, and going as fast as they can. I can see where this will cause increased errors as well. In any case, I hate to leave WG, because I know one of the original family members, however, there is little of the same heart and soul involved in the company now, that there was when it was started.
They're about in the same boat I think as Mediacom. It becomes all about money and your customers end up hating you.
Product or Service Mentioned: Walgreens Pharmacist.
Reason of review: Poor customer service.