Washington, District Of Columbia
5K views 14 comments
Not resolved

I purchased a blender at Walgreens on 3-12-2011 on 3-15-2011 I brought the blender back to Walgreens because it was not performing as efficiently as I would have hoped.

Related: Walgreens - Very angry and rude asst manager

My purchase was made mainly in cash-- $19.00 in cash and something like $2.48 on my Visa debit card (used as a debit NOT credit)

The manager at the store REFUSED to give me cash for any or all of my refund. INSISTED it MUST be put on a debit card or NOTHING. I no longer had that card as it was a Visa Debit Gift Card I had received for a rebate and that purchase of $2.48 had wiped it out-- so I had thrown it away.

The manager said he didn't care which debit card I used but it had to be ENTIRELY put on a card. I stated I could NOT wait a week for my money as I had already bought a bunch of produce for the Smoothies and without a good functioning blender the produce would rot. The manager said "no this is instant you get your money right away."

HE LIED!! My produce is now 24 hours older and I have no funds added to my card. I will NEVER shop at Walgreens as long as I live.

Review #227013 is a subjective opinion of a user.

PRODUCT OR SERVICE Walgreens Manager
Reason of Review / Monetary Loss Not specified / $22
Preferred solution Not specified

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Anonymous
#1330523

Do you not already know that a return if applied to a debit card can take 24 hours to process and if being returned on a weekend or holiday would essentially be processed the following business day? Do you live under a rock?

Caramel P
Farmington Hills, Michigan, United States #1328129

Went to Walgreens on 8mile/Farmington rd brought bk smthn tht ws nvr opn valued @$33 tht ws paid with debit. Mgr ws rude n upset because I ws his 1st customer n ws mkn a return...I told him he would mk it up in sales. Indian guy tht ws extremely rude n put the refund as a credit whn I pd debit, said thts the only way I ws mkn a return

Truth
#808812

Problem# 1 - You bought a blender at Walgreens thinking it was going to perform like a Vitamix or something.

Problem# 2 - Why pay $19 in cash and add $2.48 onto a debit card?Huh?

Problem# 3 - You can argue till you're blue in the face, but in any store, if you purchase an item with half cash and half credit or debit card, if you return the item the entire return gets treated as a debit/credit card purchase.

The store manager is correct but NOT ALL banks handle returns the same. Some take 1 to 5 days to show returns or credit back to your account. Some show right away and some take a few hours. THIS IS NOT WALGREENS FAULT.

This is a bank issue. Deal with it!

You have no legit complaint here. You got your money back. It's still cash in your pocket, it just happens to be waiting in your bank account once that credit hits.

As far as your produce goes, if they're in your fridge they won't go bad.Stop being such a whiny drama queen.

drama queen
to Truth Hazlet, New Jersey, United States #883415

wow "truth" really?!whiny drama queen???

I guess you like to give people nick names huh?

so what is yours?"hot head, big ego, trashbag"

Anonymous
to Truth #1037404

some places return back exactly the way you bought it, at my store if someone paid half cash and half debit then they'll get half back cash and half back debit makes sense, Just saying!

Anonymous
to Truth #1166128

your probably the manager who helped her !!! Then decided go online write long *** paragraph to defend Walgreens !!!!

BigBruce
#505406

Count yourself lucky that Walgreens would allow you to place a return onto another debit card.

As a matter of asset protection, my store has the following policy:

1) If the purchase is under $20, the refund may be made in cash

2) If the purchase is over $20, the refund can only be issued onto the card used for the purchase.

This prevents a customer from finding a receipt in the parking lot, and then expecting to make a big payday for items such as electric shavers or Blu-Ray players by grabbing the item from the shelf and then asking for a refund.

The only exception to this policy would be if the card used to purchase the item was expired (the expiration date is shown on the receipt) or the POS system could not refund the money onto the original card.

nicole
#505396

i just returned some shampoo and condtioner and some curl cream.it was quick and easy.

i had to return the products, not because they werent awesome but because they were pricey items. i will patiently wait for my refund.

the cashiers were polite and nice.

it does suck that i would get back my money right away.

Mary
#433521

Yea. walgreens lies. I was told the same thing, that the money would go right back on the card...5 days later, I was pissed

Sandra
#321703

Walgreens in Miami, FL on 57th Ave and NW 5th Street charged me 3 times.Twice debit and once credit.

This happened back in June. I have been to the store over 6 times to get my money back and there is always some problem. They accused me of lying and of purchasing the same items at a different walgreens because the credit transaction showed different than the debit transaction on my bank statement. I finally was able to get one of the Managers to help me but he only returned one of my debit charges.

I am still waiting for the second debit charge to be returned to my debit card. All the managers that I speak with give me an excuse of why they cannot help me. One manager told me that I had to receive my money back in cash since I was charged as debit and she took my contact information so she could tell the manager on the next shift to help me but no one has contacted me to this day. Same manager took my contact information again and promised that I would be called.

Again, I am still waiting. I took 2 months of bank statements to prove that I was still missing one refund and they still will not give me my money back. I do not know what to do anymore. I literally go to this Walgreens daily because it is next to my house my once I receive my money I will never go there again.

I will cross the street and go to CVS or to Navarro's.I am not rich and work very hard for my money to be giving it away to a multi-million dollar company that does not...

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