State: North Carolina Product: Walgreens Prescription Refill Clear all filters (13 of 434 reviews match)
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Pain rx is ready to pickup. It's not an early pickup but Walgreens 24hr pharmacy on Fincher st in Monroe NC won't allow me to pick it up until 8:00am.

3.8
Details
Have 2 other rx ready that i ran out of due to Dr oversight that ate ready so I either make 2 trips or waot till 8:00AM. Pharmacist sayd thats the stipulation on controlled substances that ate maintenance meds.
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Review
#1535486 Review #1535486 is a subjective opinion of poster.
Service
Walgreens Prescription Refill

Walgreens in Louisburg, North Carolina - Adderall prescription not fillable until 31st day????

3.3
Details
I was always able to fill my prescription at least the 30th day – more often the 28th – when Rite Aid merged with Walgreens,Walgreens decides to not fill my prescription until the 31st day -I have never heard of that!when I wake up on the 31st day I have no meds to take before a day of work- this is not what my doctor intended for me!! Walgreens pharmacy sucks I need to find another one ASAP !!
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Review
#1386427 Review #1386427 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue
1.0
Details
This past week I needed my lyrica filled. They kept saying I need A preauthorization. I got my doctor to do it many times this week. I still do not have my lyrica that I have been on for many years now. The sore in Lenoir N.C. just sucks!
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2 comments
Anonymous
#1587138

so does your spelling.

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Review
#1379104 Review #1379104 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue
1.6
Details
So they switched me to Walgreens. While tryinng to refill a medicine, they told me to call my doctor to give it to me to bring? Ok, this is not an opioid that requires me to manually bring the med. the DEA doesn’t require this either. They need a fax from my doctor....
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2 comments
Anonymous
#1504468

Same problem with Walgreens. We don't fill for you dr. but the pharmacy next door does???

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Review
#1187616 Review #1187616 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
1.0
Details
I have filled RX’s at Walgreens for years; same RX’s every 90 Days. Presented in January and the pharmacist said my insurance card was invalid but offered the RX at a cash price of $365. Called my insurance company and they said it is valid and the pharmacist should...
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Review
#1183386 Review #1183386 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service

Walgreens in Huntersville, North Carolina - Awful

2.3
Details
When they took over rite aid they made me drive 30 miles to get a medications....and then that location said that they didn't have my info..... Very pissed. I will be taking all my business to another competitor of this awful company!
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Review
#1182259 Review #1182259 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue

Walgreens in Kannapolis, North Carolina - The pharmacist is reviewing your prescription and is on hold

1.0
Details
This is the Kannapolis North Carolina Walgreens 525 North Cannon Boulevard do not use them ever again maybe if we boycott them the smart in the *** up never had a problem with my prescriptions before but this month I was told I could not have it till day 31 unless I had my doctor's office call them they are totally stupid {{Redacted}} who have no thouhhtfulness for their customers
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Review
#1138762 Review #1138762 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service
1.9
Details
The pharmacy personnel offered no assistance in helping to replace the card that they lost. They had zero compassion for the inconvenience that they caused and had zero interest in righting their wrong. All they offered me was "Sorry. Now can you please step out of the way so that they we may help the person behind you?" I won't be going back to Walgreens...
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3 comments
Anonymous
#1438242

all you guys need to find an independent pharmacy near you and you won't believe the difference in customer care. all these big chains could care less about the patients.

all they care about is how many scripts they fill with the fewest number of employees or what each stores flu shot quota is. I know, because I've worked at several of them.

I own my own store now and I actually love my job now. I never could say that before.

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Review
#1110467 Review #1110467 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Pros
  • For several months
Cons
  • Lack of customer value and
  • Rude pharmacy tech
Reason of review
negligence and carelessness
Preferred solution
Let the company propose a solution
1.0
Details
After doing some research, I discovered that Walgreens had been slapped with a large fine from the government due to some shady dispensing of narcotics at a few of their stores. It was then that Walgreens decided to change their policy concerning narcotic Rxs. ...
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13 comments
Anonymous
#1201468

It does not take 2 weeks for a pharmacy to verify a script. Doctor offices get these calls often and someone on the doctor's staff will immediately confirm the script or call right back.

I wouldn't use Walgreen's. I prefer small, independently owned places myself.

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Review
#895596 Review #895596 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Unethical and rude pharmacy practices
Reason of review
Untruthful and Unethical Pharmacy Practices
Loss
$442
Tags
  • Walgreens ethical violation
  • Narcotic pain meds
  • Pain Patients
  • Walgreens Refusal To Fill Pain Rx
  • Pain Medication Pain Managemt

Walgreens in Charlotte, North Carolina - If you want customer service...look elsewhere

1.2
Details
TERRIBLE pharmacy customer service... I was looking to change out my current pharmacy because I thought that that my old pharmacy was lacking in customer service. As it happened I was in need of a prescription immediately and went to my old pharmacy, but they were out of my prescription in tablet form and could not fill the prescription as written. So off I go to find another pharmacy that could. I stopped at another nationwide pharmacy and was told the same thing, that they could not fill the prescription in tablet form. So off I go again. I stopped at the Walgreens on River Hwy. in Mooresville,.and was told by one the techs (I believe his name was Steve, but I may be wrong on the name) that yes, they could fill the order. I told him that I wanted to switch pharmacies and he said no problem. He entered all my personal info and health insurance into their database and it would be no problem. (I was one of only 2 people waiting for a prescription at the time). After waiting 1 hour (yes, I sat there for an hour and watched at least ten other people get their orders filled. Steve had sporadically checked for my order three times and apologized that it was not ready each time (He was working the counter and the drive thru). Finally, I walked up to the counter and loudly said in front of a couple customers that were waiting along with me, "Why am waiting over an hour for my prescription that needed to be filled?!". It was one prescription for 45 tablets. Everyone in the pharmacy department stopped and looked at me. Finally, NICK who was the one that was supposed to get my order filled, looked over and his faced turned red and his hands started shaking and he began filling my order from start to finish. Why he waited an hour to do this has me perplexed. He was obviously very irritated. Well, I got my order and asked for the name of the person who filled my order (Nick). I finally got home ( after waiting almost 75 minutes for my one prescription) and opened my script to find out that they had filled the order with capsules instead (remember, two other pharmacies would not fill the order because it was for tablets and they were not in stock). So I tried to call Walgreens, but could not get through, with the phone message saying they were busy filling orders. Called Walgreens corporate and spoke with a friendly customer representative named Casey (sp?) who told me my concerns would be forwarded to upper management and the manager of that particular store (whose name i was told was Margaret) I thanked her for her attention. An hour later, i received a call from a person named RAY, who said HE was the manager and that there was no Margaret (what?). He then proceeded to tell ME, that the script was for capsules. I told him two other stores would not fill it because they only had the capsules in stock. I then asked him WHY it took so long and why had NICK IGNORED my order for almost an hour? He did not want to address that issue and insisted on talking over me on the phone and not addressing the waiting issue. RAY was VERY rude to me and very unprofessional as a manager that works in customer service. It sure seemed he only interested in covering for his employee and himself and not working out a solution to this particular situation. Very sad that Walgreens has employees that act like this. I am presently waiting on a phone call from corporate to find out why I was treated this way. AVOID Walgreens on River Hwy in Mooresville,NC!
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Review
#744439 Review #744439 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Slow pharmacy way to slow
  • Employee
  • Pharmacy service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Walgreens complaints