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This just happened today to my wife with narcotic pain meds she has been on for chronic pain.She has been on these for 15+ years.

Related: Walgreens - Pharmacy is restructured

Our doctor notified us that in his opinion what Walgreens is requesting violates HIPPA and is advising all his patients to switch pharmacy. I went to the Walgreens to question them on the policy and the pharmacist picked up a preprinted card and read me a canned response telling me this is all they were allowed to say on the matter, it was one paragraph of here at walgreens we strive for customer satisfaction and safety blah blah. I then elected to have a regional manager call me to discuss the situation. I was told by this manager that it is a new company policy and they are the only ones in the industry doing it now and they suspect other pharmacys will follow suit.

They do not care how many customers will leave because of this and they are aware that some will but don't think it will be a significant amount. The policy is here to stay unless someone challenges it in court and they lose.(she says they are on firm legal footing) I understand why they are doing this but I am a little alarmed when our doctor tells us he feels it is a violation of HIPPA for walgreens to allow their pharmacists to be asking for medical records and taking on the role of doctor to review and arbitrarily decide whether you can have a certain script filled based on your diagnosis. This is a job better left to the better educated, namely the doctor who wrote the script in the first place.

Doesn't it seem silly to allow someone with less than half the education and little if any real interaction or health history be the "decider" of your medical care?I for one after 15+ years as a customer will no longer patronize walgreens, they do not deserve the business especially considering this was rolled out on the down low as it seems they were making an effort to keep it as low profile as possible by not allowing their pharmacists to discuss this new policy with the very people whose privacy they are violating in the first place.

Review #403499 is a subjective opinion of a user.

PRODUCT OR SERVICE Walgreens Pharmacist
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Confused01
#1279422

This whole argument is void by you repeating that a doctor is more qualified or has more education because a pharmacist is a doctor of pharmacology.Lol.

The pharmacist is more qualified to make decisions on drugs and probably has more schooling.Now your comment seems a bit silly huh.

Anonymous
to Confused01 Lacey, Washington, United States #1299898

Most stand-alone Pharm.D. programs take four years to complete. If you complete a bachelor's degree before entering your program, it will take eight years to become a pharmacist, but if you enter a program after two or three years of undergraduate study, you can start practicing sooner.

Anonymous
to Anonymous Lacey, Washington, United States #1299899

The requirements for becoming a doctor in the U.S. may vary by specialty. In general, doctors complete a 4-year undergraduate degree program, spend 4 years in medical school, and then complete 3-7 years of residency training before they are eligible for medical licensing.

Anonymous
to Anonymous Lacey, Washington, United States #1299902

Do the math... if the pharmacist wants to play doctor then go back to school :)

Matthew Brown
Orlando, Florida, United States #944329

My girlfriend is having this exact issue.We went to a walgreens in Altamonte Springs Florida, across from Florida Hospital Altamonte.

She has a spinal simulator for pain management, and it has broken, and is now malfunctioning and sending electrical shocks straight into her spinal cord. To have this implant put in it required drilling holes in her vertebre...this is NOT a small procedure. This of course is causing great amounts of pain. We went to the pharmacist with a prescription given by her doctor, and we have no problem waiting for it to be verified.

The Pharmacist we find out later blacklisted her, and now she cannot get ANY meds from Walgreens, even cold medications. So not only can she not get her pain meds, she cannot go to any Aalgreens for any medications whatsoever. We found this out when she went in and they treated her like she was some kind of crackhead criminal.

My girlfriend is a 25 year old blonde girl, who is clean cut, was wearing a Ralph Laurren shirt when we walked in, and carries a $300 Dooney and Bourke purse.

I drove up in my Audi. We are far from looking like meth heads, or pill poppers. We just want her to get her pain meds so she can stay out of the hospital, until she can have her surgery to fix her simulator.

She has been on pain meds for 9 years, and we brought all the documentation to prove this.The Pharmacist was a real a-hole for doing this to her.

disgruntled customer
#820510

I say lets get some tv stations and lawyers involved concerning this wahlgrens issue.I plan on doing this immediately.

A store pharmacy has no right to your medical history without your consent and no right to photocopy your id without your consent.What whalgrens is doing is illegal in so many ways and I plan on taking action.

PharmacyTech
New York, New York, United States #733082

Pharmacists know more about medications than your doctor does. And that is a fact. Pharmacists are required to question any script they feel is unwarranted.

dxloat
to PharmacyTech #733515

I am fully willing to admit we have a substance abuse problem in this country and we always will, it is a war that no society in recorded history has ever won.Problem is there is no real standard in place where the decisions can vary with little if any consistency between pharmacists in the same pharmacy.

It seems this got exponentially more difficult for legitimate pain sufferers after the huge fine Walgreens was slapped with. I just wish they had a better policy that could be enforced more evenly instead of people literally planning their trips to the pharmacy based on what particular pharmacist is on duty because you don't want a hassle over meds you have been on for years.

I liken it to a chain of grocery stores near me that instituted a card everyone policy to purchase alcohol and cigarettes, even if you are obviously 70 years old they still ask for your ID.A small amount of common sense I think could go a long way.

me
to PharmacyTech #798292

But the pharmacist does not know about disease or the human body as much as a doctor does.Pharm tech how much do you really know after only 3 months of training?Pharmacists are only chemists if they want to be a doctor they should go to medical school.

me
to PharmacyTech #820533

I am also a pharm tech.Yes pharamacists know more about meds but doctors know way more about your condition.In our small pharmacy we respect the doctors decision.

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