I recently visited this Walgreens location at the intersection of John Young Pkwy and the 192 to fill a prescription. The pharmacist demanded to know what the Rx was for, and asked numerous questions about the specific condition that was not any of his concern. He called my doctor and asked them for my medical records which is not a known or acceptable practice and he was extremely rude to the doctor's staff. My Dr reluctantly gave him the documents he demanded as I was in unbearable pain and needed my Rx. I went to the pharmacy where Edgardo Dias, the pharmacist on a power trip or has a God complex, decided in his medical opinion that he was not going to fill my Dr's Rx for my post surgical medication. Where did he get his MD?
I will never patronize this or any Walgreens again.
In a world where pharmacies are across the street from one another, you would think customer service and a desire to take care to the next level would be paramount, well that is not the case here - go across the street to CVS or down the road to Publix.
I now take my business to Publix pharmacy and wow what a difference. At Publix, you are treated with kindness, respect, and a willingness to help. No HIPAA voilations either.
Product or Service Mentioned: Walgreens Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walgreens Cons: Total lack of concern for customer, Pharmacy, Pharmacist attitude.