This exact thing just happened to me two days ago at "my" Walgreens! I thought it was because she didn't know me.
I go every 4 weeks on a Monday, at the same time, to get the same prescription filled for the same narcotic since January of 2017, for the same quantity. Rain or Shine. Period. It's in the computer record.
Made me wait 45 minutes before she told me she would have to talk to the prescribing doctor. Do what? Uh no! You will never get her on the phone- she's probably left for the day by now.
What do you need I ask? You don't need to know that she says. I lost it! I was hungry, I had just waited 2 hours to see the doctor and about to miss my physical therapy appointment that I didn't want to miss for my back ( that I take the pills for!).
I'll tell you what I have. Furthermore to prove it, I have a prescription in my wallet the doctor just wrote for an MRI for my back with the diagnosis on it!! I also told her I had had Back surgery the last part of May which the medications I filled then would also prove I was telling the truth. BOY!
She glanced at it, but wasn't going to give an inch. Not good enough- still need to talk to the dr. Tells me I can come back. NO!
Not convenient and all this is ridiculous ( I'm getting louder and I know it ). She still not budging. I call doctor and get a " medical manager" who said she will talk to her so I try to hand pharmacist the phone. Know what?
Their not allowed to talk on YOUR cell phone! So now I have to hope to God the manager "gets to it" sooner rather than later". And she does. Meanwhile, this WHOLE TIME, another pharmacist who has waited on me countless times is listening to the whole ordeal.
Doesn't offer to vouch for me or speak up- nada, zilch! So I ask him to. Says he doesn't want to get involved! I started with her - I have to finish with her.
So if he would have retrieved the electronic prescription before her , I would have been out of there in 10 minutes!!! She finally processed RX, and I calmly ask cashier for the woman's business card. Pharmacist clearly says out loud she doesn't have one. Now, she knows what I want it for at this point!
So I asked her her name and she would only tell me her first name! (I get it now for safety reasons why they don't give their last names.) Could you write that down at least? Geez! I don't feel that they should be in this place of responsibility.
I don't ask to see their report card/ diploma from Pharmacy School! Who are they to question a doctors orders? Why couldn't the other pharmacist just step in and help me? Ridiculous!
Embarrassing, intimidating, humiliating, stressful. Mind you this is only ten days out from Harvey the Hurricane! I was suffering too! I needed my pain meds.( I still couldn't take a pill till I got home anyway).
I want to take legal action. I see a Class Action suit forming if they continue down this road and I will be at the front of the line!
It's not like any of us enjoy Chronic Pain! This better not happen to me again!
Product or Service Mentioned: Walgreens Prescription Refill.
Reason of review: Poor customer service.