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Prescription Services
Turnaround Time
2 comments

Use to have a separate window to drop off prescription or talk to a pharmacist.

Took the window out and everything is one line now. Waited in line to drop off a prescription for 15 minutes. Had to come back the next day , because didn't have enough to fill it. The next day waited in line for another 15- 20 minutes only to find out that the price was different now and needed to call Medicare. Came back the following day to pick it up and decided to use the drive thru. What a MISTAKE!

2 windows one had a customer already there. Sat about 5 minutes, with no acknowledgement that I was even there. Pushed the call button, to be told 1 minute. Waited another 5 minutes and pushed the call again. Was told she was busy. After waiting 12-15 minutes in drive thru I finally got the script.

Called to talk to store manager and had to call back 3 times because no one picked up.

Called corporate

Doubt if anything is going to change

Product or Service Mentioned: Walgreens Pharmacist.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#876067

pretty *** of that walgreens not to have a talk window. ten times easier to push threw the line in a need a better explanation of their drugs or wants a more private area to discuss concerns.

(you would not believe how many i have to ask to step back because they are right on top of the person getting help.) two windows for drive thru im not surprised having issues there (our second one was taken down because of the problems) ever try to go to a mcdolands that its crazy. keeps calling.

if they just did it might be a few years before it gets fixed but it might make them think twice before pulling that *** again. long story sort no reason to ever not have one, no matter how small the space is.

Anonymous
#874842

nothing will change. corporate doesnt care either. customers service is gone

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