The pharmacy staff associate Michelle at the Walgreens on 78th & Central has a habit of losing insurance cards. She never gave me mine back, & when I went to inquire about it, I was told it's typical Michelle & she does that all the time.
Michelle called me to tell me she knows she gave it to me, but when I tried telling her that she walked away with it & never gave it back, she started giving me an attitude & hung up on me. I'm in customer service myself, & I was always told that you NEVER hang up on a customer or treat them rudely. This is not the first or second time I have had an issue with Michelle losing stuff. She also lost my son's prescription about 4 months ago.
She definitely needs to be replaced. I will not use Walgreens Pharmacy if she is there.
Monetary Loss: $50.