Today July 24,2018 my daughter went to the pharmacy to pick up my grandaughters eplipsy medication. She was told it would be ready in 10 min.
which turned into another 10-15 min. After the time past she went to the drive thru and was instructed it was not ready and to pull forward they would motion for her when it was ready (very rude). She pulled up and after almost 2 hours waiting her script was finally ready. The clerk who waited on her couldnt be bothered with any questions she had about why it took so long, he without answering or aknowledging her question put the phone down and just walked off.
What has happened to customer service? After receiving her meds she called the store manager to complain. The Mgr. said all I can do is applogize.
He never ask for details or acted interested in what had happened. Needless to say the family will not use Walgreens again. It would be nice to be treated with respect when you are a long time consumer.
This took place at the Walgreens on Albert Pike Rd. In Hot Springs, Ar.
Product or Service Mentioned: Walgreens Manager.
Reason of review: Poor customer service.