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I have been filling a prescription for a controlled substance through a Walgreens pharmacy for six months now. Each month the prescription has been filled 3-7 days early with no problem whatsoever.

Prior to this, the prescription had been filled at a CVS pharmacy for years. I changed pharmacies only because I moved. I have had the same doctor prescribing this for about five years now. I have never had a problem filling this prescription before this month.

I called Walgreens to have my prescription filled five days early. My insurance company already cleared that it would be covered. The pharmacy tech put it through and said it would be ready in about an hour. Two hours later I called the pharmacy as I still had not received a text message saying that it was ready.

I was then informed by the pharmacy tech that it could not be filled yet because it was five days too soon. I was told in order to have it filled sooner, my doctor's office would need to call and release the prescription early. I had my doctor's office call Walgreens to do so. Walgreens then sends my refill history and asks them if they were aware that I have been filling early.

My doctors office still wanted the prescription released and suggested that I have it filled weekly instead of monthly then. The pharmacist states that this would be inconvenient to me WITHOUT CONSULTING ME. It is four days early and I have yet to have my prescription filled. Today I called the Walgreens pharmacy to ask that the prescription be filled tomorrow on the 30th day.

I explained my confusion and frustration regarding that inconsistency and she hung up on me. I was not expletive or yelling. After this I finally called the corporate Walgreens office and filed a formal complaint. My complaint was documented and I was assured someone will call me back within two business days.

Why is this a problem? Because this "controlled substance" is a medication I cannot just be off of for 5 days and not have consequences. This controlled substance comes with a dependence on the medication which does not make me a criminal of a druggie. This is a prescription from a reputable doctor that I need.

I don't feel that Walgreens should have exhibited this type of control over medication out of the blue. If it was fine for the past six months to fill early, why isn't it now? I should have been told that filling early was an "exception" they were making.

Because of their inconsistency I have been hospitalized for withdrawal side effects and have missed work. This is unacceptable.

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Anonymous
#1513784

I am trying to deal with a similar issue with Walgreens for the 2nd. time in 3yrs.Same physician, same medication.NOT opiates.

Yet, they are "controlled substances"I am a MI/Coma survivor and these certain medications help me on a daily basis, and have since 2010. Now the FL prescription laws have changed as of 7/1/2018 and my physician is licensed to prescribe these medications in accordance with Floridas new regulations. Why does Walgreens think they're allowed to make their own laws. Is it because they were fined over 80million for filling illegal Rx's??

They are causing long time loyal customers undue stress and therefore, undue PAIN! This is so WRONG!

Anonymous
#1498551

I agree with this person. I went into a walgreen yesterday to be told I could not get my prescription until the 31st day.

I don't think getting my prescription on the 30th day is inappropriate.

It was the inconsistency that bothered me. I know the pharmacist can fill it early if they want to and filling it on the 30th day is not early.

Anonymous
#1497049

Why do you consistently need your meds filled 5 days early to avoid going through withdrawal? That's the real question.

Anonymous
to Elle77 #1497197

It's called 'having them on hand'-some medicines you're not supposed to stop unless the doctor says so

Anonymous
to Elle77 #1498574

To absolutely avoid withdrawal. If you take medicine like oxycodone or hydrocodone for any length of time you are addicted and you have to titrate off.

In all probability the doctor understands that the patient is taking more some days and tacitly approves. Pharmacists can fill prescriptions early.

I have been told repeatedly that I can get a prescriptions on the 28th day more than once. It's the inconsistency that really bothers me.

Anonymous
#1493898

I just encountered this. Mind you, they were 5 days late the previous month, but on my most recent script, they refused to release my meds 3 days earlier than the refill date.

I pressed it because i was leaving town and they let me have it "THIS TIME ONLY" (the pharmacist stressed to me)I have been on this med for years!

Suddenly, i can't be trusted to have them early(?). They are notorious for being out or not having enough , now I'm catching on....

Anonymous
#1488158

Walgreen's is destroying my health. For some prescriptions they gave me a new reason each day why it's delayed and never call me when there's a problem and I'm ALWAYS the one who has to call them.

I am told it will be filled the next day and then told the next day oh wait you need your Doctor's approval on a holiday weekend sorry we didn't tell you this three days ago we will just fax your Doctor on a Saturday late afternoon. They send me reminders seven days before my insurance will even improve the prescription which has lead to several denials from the insurance company. At this point I have to get my pills the day I need them and know that I just one month away being forced off my anti-seizure because how screwed up they made this process. I once went there after I was sent an e-mail that my prescription ready then told it was not forced to wait then a hour later told whoops it was ready after all.

That lead them of course to contact my insurance company for a prescription that had just been filled. Walgreen's is screwing up my insurance by making these stupid mistakes and making it look like I'm intentionally trying to over order medication. They once took a prescription from a doctor changed it from a thirty day supply to a two week supply with my knowledge and changed the refills on the prescription from 6 to 12.

Any pharmacist knows no insurance companies don't allow 12 refills except Walgreen's. They don't say sorry for their mistakes and make you work yourself to get one refill.

Anonymous
#1487389

It's not their fault you didn't take your meds as prescribed per day.Clearly you're not taking as prescribed. I think that would be more important to address.

Anonymous
to Kip #1497052

It's painfully obvious that extra meds are being taken, which gives all of those prescribed narcotics a bad name and forces pharmacists to police patients.

Anonymous
to Elle77 #1519241

You ever thought about it being PAINFULLY OBVIOUS that people such as myself are forced to refill early at times due to business travel and because a lot of out of your own state pharmacists won’t ABIDE BY THE LAWS SET FORTH BY THE DEA ON ALL CONTROLLED SUBSTANCES ?? (meaning, you are allowed to refill a C-2 med with a legal, written, verifiable rx no matter where you live as opposed to what state you may be in at the time).I get so tired of people judging others on these websites when they are simply needing a place to vent and get helpful insight. Get a life.

Anonymous
to Kip #1497968

Dude..you do know that most pharmacies don't carry Adderall in stock most of the time? They have to order it, which takes 3-5 days. That's a legitimate reason someone would refill early.

Anonymous
to Kip #1498580

Doesn't sound like it to me. Anti-seizure medicine????

You're in early recovery right??? Actually there is nothing clear in the above entry but I have had the same problems with Walgreens and I never ever asked for the medicine early.

Anonymous
to Kip #1519254

CLEARLY, YOU HAVENT TAKEN INTO CONSIDERATION THAT THERE ARE OTHER REASONS THAN ABUSE OF MEDICATION WHICH MAY CAUSE A PERSON TO NEED AN EARLY REFILL.What if they must catch a flight to travel way out of state or even overseas and needed to be able to have their meds filled 2-3 days early, which per the DEA is PERFECTLY LEGAL “if” a pharmacist “wants” to do so.Are you perfect ? Don’t judge others who are simply needing information and insight from others who may know more about their situation or have been through the same thing..... this site is for “pissed consumers”, not HYPOCRITES.

Anonymous
#1487286

shouldnt be 7 days early all the time on controlled substances period.

Anonymous
#1467783

Walgreen's is on a mission to control how medication is dispensed. I won't be using them again after 2 experiences, with 2 medications (neither are narcotics) that they refused to refill with existing refills because I had been "taking them too long." Since when did Walgreen's become my physician?

If I wanted a pharmacist to control what medications are prescribed by my long-term, primary care provider I'd ask them. I find their attempt to control what medications my doctor feels are best for me APPALLING.

Anonymous
to CJ Morgan #1471474

File a complaint with your state"s pharmacy board and with the AMA. It's against the law to practice medicine e without a Dr.

License They are breaking the law. Stand up and fight for your rights.

Don't let them continue to hurt pepole In your case, get an attorney and sue for damages. Make th pay your hospital bill and for missed workContact others they did this to .

Anonymous
#1451110

28 days is the standard policy

Anonymous
#1447769

My daughter is a pharmacy tech at Walgreens. Each store sets their own rules of when the narcotic rx can be filled.

How is this right? I get one of my narcotic compound prescriptions from a compound pharmacy. I can pick it up 10 days early with no questions asked. I have to pay out-of-pocket.

This is in Kansas.

I'm sick to death of being treated like an abuser, aside from the fact that I live 15 miles from town, which means another trip to town. We need to FIGHT BACK!

Anonymous
#1438956

Walgreens flat-out refused my Percoset Rx. I get it filled about rvery 6-8 weeks.

They refused at 6 weeks.

My Rx is for a monthly supply...not filling early. Basically told me to take it to Wal-Mart or Kroger...

Anonymous
#1437371

Most of these comments are invalid complaints against Walgreens. The fact is that the drug stores can no longer fill early due to new laws.

You all really should do your homework before ranting about something you're clueless about. http://www.pharmacytimes.com/contributor/jennifer-gershman-pharmd-cph/2017/07/4-controlled-substance-laws-and-regulations-you-should-know-

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