Jacksonville Beach, Florida

I have been filling a prescription for a controlled substance through a Walgreens pharmacy for six months now. Each month the prescription has been filled 3-7 days early with no problem whatsoever.

Prior to this, the prescription had been filled at a CVS pharmacy for years. I changed pharmacies only because I moved. I have had the same doctor prescribing this for about five years now. I have never had a problem filling this prescription before this month.

I called Walgreens to have my prescription filled five days early. My insurance company already cleared that it would be covered. The pharmacy tech put it through and said it would be ready in about an hour. Two hours later I called the pharmacy as I still had not received a text message saying that it was ready.

I was then informed by the pharmacy tech that it could not be filled yet because it was five days too soon. I was told in order to have it filled sooner, my doctor's office would need to call and release the prescription early. I had my doctor's office call Walgreens to do so. Walgreens then sends my refill history and asks them if they were aware that I have been filling early.

My doctors office still wanted the prescription released and suggested that I have it filled weekly instead of monthly then. The pharmacist states that this would be inconvenient to me WITHOUT CONSULTING ME. It is four days early and I have yet to have my prescription filled. Today I called the Walgreens pharmacy to ask that the prescription be filled tomorrow on the 30th day.

I explained my confusion and frustration regarding that inconsistency and she hung up on me. I was not expletive or yelling. After this I finally called the corporate Walgreens office and filed a formal complaint. My complaint was documented and I was assured someone will call me back within two business days.

Why is this a problem? Because this "controlled substance" is a medication I cannot just be off of for 5 days and not have consequences. This controlled substance comes with a dependence on the medication which does not make me a criminal of a druggie. This is a prescription from a reputable doctor that I need.

I don't feel that Walgreens should have exhibited this type of control over medication out of the blue. If it was fine for the past six months to fill early, why isn't it now? I should have been told that filling early was an "exception" they were making.

Because of their inconsistency I have been hospitalized for withdrawal side effects and have missed work. This is unacceptable.

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To absolutely avoid withdrawal. If you take medicine like oxycodone or hydrocodone for any length of time you are addicted and you have to titrate off.

In all probability the doctor understands that the patient is taking more some days and tacitly approves. Pharmacists can fill prescriptions early.

I have been told repeatedly that I can get a prescriptions on the 28th day more than once. It's the inconsistency that really bothers me.

@Stephen LaRue

I totally agree! I take 5 prescriptions and in my history it shows that I have refilled my BP meds, Cholesterol and Diabetes meds early by 4-5 days each month (which was prompted by the Walgreens text message refill system!).

So why those and not my Patch (Fentanyl 25)? Because I can’t misuse my others? Well maybe it’s because I live farther away than I work from Walgreens?!?! It’s just easier to get them all together on a Friday and then go home for the weekend.

So it’s not even that they have a policy against ALL early refills- they only get crazy about the narcotics. That my dear people is what we call inconsistency. And goodness don’t try and explain why you want the refill because then you aren’t explaining you are a drug addled crazy person who’s looking for the next fix!

I’m not an addict- I’m just too lazy to drive 30 minutes on my weekend off to get a refill one or two days later. No addicts I’ve ever heard of would be too lazy to get drugs.


Elle77 that's the crap that people are talking about. I hope you suffer from chronic pain some day and your pharmacist look at you sideways every time to hobble through the door.


I am sick of being looked at like a monster as well. I am on Suboxone and have steadily reduced from 16mg/day to 2mg/ day, but I still treated like a junkie.


Because in their eyes filling a prescription 5 days early every month would supply the patient with an entire extra month of medication after just 9 months or so.


I just encountered this. Mind you, they were 5 days late the previous month, but on my most recent script, they refused to release my meds 3 days earlier than the refill date.

I pressed it because i was leaving town and they let me have it "THIS TIME ONLY" (the pharmacist stressed to me)I have been on this med for years!

Suddenly, i can't be trusted to have them early(?). They are notorious for being out or not having enough , now I'm catching on....


Walgreen's is destroying my health. For some prescriptions they gave me a new reason each day why it's delayed and never call me when there's a problem and I'm ALWAYS the one who has to call them.

I am told it will be filled the next day and then told the next day oh wait you need your Doctor's approval on a holiday weekend sorry we didn't tell you this three days ago we will just fax your Doctor on a Saturday late afternoon. They send me reminders seven days before my insurance will even improve the prescription which has lead to several denials from the insurance company. At this point I have to get my pills the day I need them and know that I just one month away being forced off my anti-seizure because how screwed up they made this process. I once went there after I was sent an e-mail that my prescription ready then told it was not forced to wait then a hour later told whoops it was ready after all.

That lead them of course to contact my insurance company for a prescription that had just been filled. Walgreen's is screwing up my insurance by making these stupid mistakes and making it look like I'm intentionally trying to over order medication. They once took a prescription from a doctor changed it from a thirty day supply to a two week supply with my knowledge and changed the refills on the prescription from 6 to 12.

Any pharmacist knows no insurance companies don't allow 12 refills except Walgreen's. They don't say sorry for their mistakes and make you work yourself to get one refill.


It's not their fault you didn't take your meds as prescribed per day.Clearly you're not taking as prescribed. I think that would be more important to address.


It's painfully obvious that extra meds are being taken, which gives all of those prescribed narcotics a bad name and forces pharmacists to police patients.


You ever thought about it being PAINFULLY OBVIOUS that people such as myself are forced to refill early at times due to business travel and because a lot of out of your own state pharmacists won’t ABIDE BY THE LAWS SET FORTH BY THE DEA ON ALL CONTROLLED SUBSTANCES ?? (meaning, you are allowed to refill a C-2 med with a legal, written, verifiable rx no matter where you live as opposed to what state you may be in at the time).I get so tired of people judging others on these websites when they are simply needing a place to vent and get helpful insight. Get a life.


Dude..you do know that most pharmacies don't carry Adderall in stock most of the time? They have to order it, which takes 3-5 days. That's a legitimate reason someone would refill early.


Doesn't sound like it to me. Anti-seizure medicine????

You're in early recovery right??? Actually there is nothing clear in the above entry but I have had the same problems with Walgreens and I never ever asked for the medicine early.


CLEARLY, YOU HAVENT TAKEN INTO CONSIDERATION THAT THERE ARE OTHER REASONS THAN ABUSE OF MEDICATION WHICH MAY CAUSE A PERSON TO NEED AN EARLY REFILL.What if they must catch a flight to travel way out of state or even overseas and needed to be able to have their meds filled 2-3 days early, which per the DEA is PERFECTLY LEGAL “if” a pharmacist “wants” to do so.Are you perfect ? Don’t judge others who are simply needing information and insight from others who may know more about their situation or have been through the same thing..... this site is for “pissed consumers”, not HYPOCRITES.


That’s *** I take my meds as prescribed. Because I live 35 minutes away from the pharmacy my insurances has as a provider means it’s easier to make one or two trips per month than 4 or 5.

I work 10 minutes from the Walgreens pharmacy so getting everything at once on a Friday before I go home for the weekend is a valid point. They have no problem refilling my BP meds 5-6 days early. And who would abuse those kinds of meds. And for your information my script is for a pain patch and those are crazy hard to keep stuck for three days.

Some times there are issues (not regularly but there are times) when the cover has come off because it work in a hot sweaty warehouse and I lose the patch and the cover down the drain while showering. Or it stays half on but half the meds get washed away. The directions in the box CLEARLY state to remove the patch and start a new one. What the directions don’t say is we have a crazy paranoid government (and moody opinionated people) that have no idea what they vote on.

Just like they don’t care how high they make taxes; they don’t care about prescription laws. The drug issues that we have aren’t going away because the abusers find a way to get drugs- on the street. As long as people want them there will be a market. As long as there is money to be made in the market you will have drug dealers.

What if Prince was given a prescription for his pain instead of having to have someone seek out a street drug that was tainted? Pain is real people.


shouldnt be 7 days early all the time on controlled substances period.


Wonder how many folks on controlled anti seizure meds that were so during Hurricane Florence are going without and having breakthrough seizures due not being able to get a refill a few days early!!!!!!!!!!!!


Walgreen's is on a mission to control how medication is dispensed. I won't be using them again after 2 experiences, with 2 medications (neither are narcotics) that they refused to refill with existing refills because I had been "taking them too long." Since when did Walgreen's become my physician?

If I wanted a pharmacist to control what medications are prescribed by my long-term, primary care provider I'd ask them. I find their attempt to control what medications my doctor feels are best for me APPALLING.

@CJ Morgan

File a complaint with your state"s pharmacy board and with the AMA. It's against the law to practice medicine e without a Dr.

License They are breaking the law. Stand up and fight for your rights.

Don't let them continue to hurt pepole In your case, get an attorney and sue for damages. Make th pay your hospital bill and for missed workContact others they did this to .


28 days is the standard policy


My daughter is a pharmacy tech at Walgreens. Each store sets their own rules of when the narcotic rx can be filled.

How is this right? I get one of my narcotic compound prescriptions from a compound pharmacy. I can pick it up 10 days early with no questions asked. I have to pay out-of-pocket.

This is in Kansas.

I'm sick to death of being treated like an abuser, aside from the fact that I live 15 miles from town, which means another trip to town. We need to FIGHT BACK!