Hi, I went to returned an item that doesn't was in a good condition, the worker asked me for my picture id and a personal information, name, address, phone number DL number. I asked him why I need an ID to return something, and he told me that was the procedure, I told him that was too much information he said I don't know and then called the manager to explained me, I asked him why all of that and he started to scream saying that was a company policy for returns, and if I don't like it I cant return the item or go get and call corporate office and asked for the return policy, I told him that he doesn't need to scream or have a bad attitude in order to answer my questions, he stated that he will have that attitude because that its the policy, I saw behind me and was a long line and he still screaming I asked him to stop talking to me that way and gave him my ID because he was keeping talking.
I reviewed their return policy and don't said anything about ID picture and all the information they asked me and actually put in the system, my question its: this is legal? request my ID and put all that information in the system?
is this manager properly trained to deal with customers? I was the one asking him to calm down he was screaming and I was embarrassing with all the line looking at me.
Product or Service Mentioned: Walgreens Deal.