Tonight I went to the drive up lane at Walgreens on Maple Grove Road in Madison WI, to pick up a prescription I had gone into the store earlier to request. The pharmacist ignored me for 10 minutes, while waiting on someone in the other lane and others in the store. I finally hit the "help" button after ten minutes. When he finally responded, I told him I wasn't happy about not being acknowledged for ten minutes. He didn't care.
Then he told me that they didn't have the medication I had gone into the store 6 hours earlier to request, and that he was sure I had a message waiting for me at home. Since I had my cell phone in my hands and don't have a landline, I knew they didn't even call me to let me know.
I'm done with Walgreens. I had given them another chance after a pharmacist at another location questioned me about an Adderall refill for my daughter and myself. Too much detail to share, but bottom line is that when I called to get them filled later, my prescription was missing. The pharmacist told me she put it in a box where it would stay for 7 years at which time it would be destroyed;. When I complained about this to the pharmacy manager, she told me there wasn't a box|.
She proceeded to look for my prescriptions,couldn't find them, but assured me that the pharmacist had shredded them'. I think that pharmacist filled them for herself or something?. There's no logical reason why the pharmacist would destroy the prescriptions..
Anyhow, the moral of this story is, Walgreens pharmacy staff are rude, unreliable and dishonest,. Wish there was a mom and pop pharmacy I could use, but since there isn't, I'll have to try another chain|. Sure hope they have better pharmacy staff!
Product or Service Mentioned: Walgreens Manager.