I have had Walgreens refuse to fill my pain medicines on 2 different occasions sense Jan 2013, in Jan they told us there policy had changed & the needed to call the Dr's office, when we asked why they would not say, we left went to locate my script at a different pharmancy, but ran into a problem of no one at the time after going to 5 different pharmancy's that had enough to fill the 90 quanity, that my script was for, so after 4 days we did get my script filled, well in March this accured again, so we went to Walgreens after going to 2 different CVS & they did not have enough to fill my script, so my husband went to Walgreens & the first one did not, they would not even call another one of there stores we were requesting that was 22 miles one way was the closest to us being in a rural area outside Jacksonville, in which is where he was cause he works 2 jobs & went to fill the script between jobs,anyway they would not call the Callahan store, he said he could not do that, so we called the Dr's office sense it was a Friday & 4::30, we had got caught up in that problem back in Jan, so told the Dr office he was heading to get the script filled & to be expecting a call, cause they had to call them, at this point that is all we knew, they had to.call, the girl at our Dr's office said she would not leave until she heard from them, so I was in the bed at home do to I was totally out of my med,, do to I have a colasped hip & dead bones, my husband asked if they had enough to fill script, they said YE$; had to call my Dr, so my husband now not stressing so bad, he found who had it, well pharmacist comes to him & says we are NOT going to fill the script, he asked why, she stated they will not give us the info we are asking, so at this point, its 5:00 on Friday & other pharmancy's in Jax, I'm home Suffering, so now have to figure where to go from here, my husband called the Dr office to find out what was going on & the girl knows me well, she explained she confirmed the script was valid, but they were asking for a lot of PRIVATE info, in regard to wanting to know why & how long I'm on the medicine & asking dignosis & dignosis code, & other personal questions that she was not giving, that it was in violaton to Hippa & she wasn't doing it, so therefore that's why Walgreens would not fill my script. I was without.my med for 4 days, suffering in BAD PAIN, we found pharmancy's who wouldn't have it,, if they did, not enough to fill it, so after going all over Jax, it was also a Hoilday week-end so hospital pharmacy closed, we got the medicine on day 4 & I have been in bad shape, my husband upset because he is watching my suffering & crying, we spent $48.00 on gas we didn't have in our budget running around looking for a med that a pharmanncy closer to my home than 54 miles 1 way had, Walgreens is playing God, asking things that is none of there business & they are in the business of filling scripts, not writing them nor is it any of there right to invade Privacey of us patients, that's between our Dr's & ourself,not to mention they are making patients SUFFER cause they have the medications & amounts when other pharmancy's don't & they won't do what they're in the business to do.
My Dr has told his patients to avoid Walgreens, there has been a Dr locally who was on the News regarding how Wrong this is, they are invading our privacey & taking advantage of us pain patients of our suffering & inconvenience out of pocket, but not to mention that I'm not in condition to be driving around for 5 or 6 hours looking for my medicine, because they will not tell you on the phone if they have a medicine & I do understand that, do to there protection & not knowing in this day & time if someone is calling to set up a robbery, Walgreens say they are in the right to do this & they are following DEA law, well I don't go thru this with other pharmancy's''PRAISD GOD'', so where are we being Protected by our private rights with our health, not to mention what are the Walgreens employees doing with our private info, who are they relating it to, Walgrrens are in the busines to fill our script, where our Dr's went to school for a many year to have the right to write the scripts we need, the pharmist at Walgreens in Jan told us to give them the script info, not leave it though, they would call the Dr & if they then "decided" to fill the script, I could then bring it back & they would then fill it, I ask was he kidding, that I was not in health to be running back & to with several trips, just to get my prescription filled, so this tells you they will under mind the Dr's, I don't know who Walgreens think they are, but YES they need to be brought down to size, or sense they want to brag they are the Largest pharmacy in our Nation, they need to be out of the prescription filling all together with this type of treatment to patients, for they are not the ones in pain suffering when they won't fill scripts they have the medicine in stock to fill.,all because our Dr's who are licensed going by the law who write legal scripts & because our Dr's will not put our private information out to someone who has no business knowing our private medical, Walgreens puts us in a minority & a form of their acts of discrimanation againist us PAIN PATIENTS as a whole, I FEEL,, let's do what we need to do, Hippa needs to protect us against such acts & if not written to now, let's stand for the HIPPA to rewite to protect in such case, ,isn't Hippa(health information patient privatey act ) to protect us patients? I will call Morgan & Morgan
Product or Service Mentioned: Walgreens Prescription Refill.