I see no point in contacting Walgreens's customer service department. After 20 years of calling and writing with complaints, I have yet to receive a response.
Yesterday I signed into a take care clinic at 245pm. The monitor informed be that (1) the nurse practitioner was away and would be back shortly, and (2) there was one person ahead of me. At 315 pm I asked the pharmacy staff if they knew where she was or when she would be back. I was told that they didn't know she had gone out,
Another 10 minutes or so, and I phoned 866-TAKECARE. I was told that the NP wasn't there that day. I asked why there was no sign to inform customers of this, and was told that 'this was a staffing issue.'
I replied 'No, this is a communications issue' , because the pharmacy staff should have been aware, and the store manager should have had a sign posted to notify customers.
She offered to give me the address of the closest clinic. I declined and hurried to a CVS minuteclinic.
This is why I stopped getting my family's prescriptions filled at Walgreens, even though there is as usual, a store closer to me. It is worth the extra time and distance to go to CVS.
Product or Service Mentioned: Walgreens Customer Care.
Monetary Loss: $40.