State: Texas City: Houston Clear all filters (23 of 2004 reviews match)
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1.0
Details
What happens is that now, as result of Walgreens not filling my prescription, I will have to pay for another doctor's visit, so he will write a higher mg, since i have need to take beyond the old prescription. But i do not feel safe that pharmacists override the...
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1 comment
Anonymous
#1475825

That’s what happens when you doctor shop and get multiple prescriptions (always narcotics of course) from multiple doctors. The pharmacists quickly catch on to you and will stop your little game in its tracks.

Review
#1239767 Review #1239767 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.4
Details
My name is Mr Juzar Master and I live on Barker Cypress in Cypress close to FM529. Due to Sunday I had to visit a 24 hour store located 8206 Highway 6 N, Houston, TX 77095. The following what transpired when we visited the store. I reached the Pharmacy straight from...
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Review
#1119399 Review #1119399 is a subjective opinion of poster.
Service
Walgreens Manager
Pros
  • Convenience location
Cons
  • Wait time and pharmacy staff
  • Being treated poorly
  • Managers atittude
Reason of review
Poor customer service
Tags
  • Discriminatory Customer Service
Since moving to Houston, I WAS a frequent customer of the Walgreen's mentioned above. I noticed several cars had their passenger windows smashed out and items stolen, then on 14 Sep. my car became a victim as well, at 2.00pm in the afternoon. Store Manager said that...
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1 comment
Anonymous
#1310930

Do you really think these things only happen at a Walgreens? Wake Up! Try calling your local law enforcement and see why they are not paroling this area more.....Quit blaming someone else.

Review
#955596 Review #955596 is a subjective opinion of poster.
Pros
  • Convenience location products
  • Convenience
  • Convenience location
Cons
  • Car being broken into
Reason of review
Auto burglary
Loss
$700
Preferred solution
Full refund
The walgreens pharmacy located on Airline and Parker Rd in Houston Texas have no idea on what they are doing. The line inside the store for pharmacy had at least 20 people. The drive thru for the pharmacy was ridiculously long also. I was told my babys prescription...
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1 comment
Anonymous
#1619106

Sounds like you and many other people had the same idea to go pick up their prescriptions at the same time. Try to avoid that by going at an earlier or later time depending on when you dropped off the prescription.

Walgreens is always on high-demand for over 200 prescriptions daily so it's no surprise that if they were backed up they didn't have time to fill it. 5pm - 7pm is always rush hour because that's when most people get off work so just wait an hour or two before trying again.

Or you can just call up to the store and see if it's ready. That's what I do.

Review
#914214 Review #914214 is a subjective opinion of poster.
Service
Walgreens Pharmacist
Reason of review
Poor customer service
March 16, 2016 Attn: Walgreen Corporate Office I am writing concerning an incident that happened at store #3157 on Montrose in Houston, Tx. I have NEVER been so degraded in my ENTIRE life. I first left store #11465 from trying to get a prescription filled. The store...
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4 comments
Anonymous
#1176013

Its pitiful. So sorry this hAppened to you

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Review
#811121 Review #811121 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Cons
  • Being treated like i was a criminal
Reason of review
Poor customer service
1.8
Details
I have turned in my medical prescription last thursday. Had to have authorization confirmation from insurance, called insurance company and they approved it. They sent a letter in the mail that i recieved yesterday. Insurance company called the pharmacy, had us on...
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1 comment
cmthomas07
#1172612

I had a similar experiences,I also plan to pursue this incident .

Review
#757044 Review #757044 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service

Walgreens Pharmacist Review

Walgreens Pharmacy # 10945 This has got to be the slowest serving drive-thru pharmacy ever! They need to hire a sloth. No joke. Pharmacist and 2 techs inside and the wait was at least 1/2 hour at 3:00.
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Review
#800877 Review #800877 is a subjective opinion of poster.
Service
Walgreens Pharmacist
Reason of review
Poor customer service

Walgreens - Prescription Refill Review from Houston, Texas

1.0
Details
Very rude pharmacist. As we were trying to leave put of town and were willing to wait for our prescriptions to be filled were rudely told that was not an option as it would be over an hour due to many others ahead of us. As we say for an hour there was never 1 other person at the pharmacy and only 1 customer came thru the drive thru. The entire time sitting and waiting we could hear the pharmacist throwning and slammimg things down while also being very rude when answering the phone calls and simply placing people on hold.
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Review
#665087 Review #665087 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Reason of review
Poor customer service

Walgreens in Houston, Texas - Ridiculous Wait Times....

2.1
Details
I took 2 prescriptions in on a Tuesday morning after a doctor's appt. I was really ill and contagious. I had no one to do this errand for me, so I had to wait for them to be filled. The store and the pharmacy did not appear to be that busy. I was told it would take 45-60 minutes, which was bad enough. I sat and waited for an hour and one half. The counter help knew I was waiting and knew I was sick, as did the other customers that were avoiding me. The prescriptions were common, nothing fancy. I will be giving future business to CVS.
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Review
#618806 Review #618806 is a subjective opinion of poster.
Cons
  • Customer service
  • Loss of time
Reason of review
Poor customer service
Preferred solution
Go to the competition.

Contact Walgreens Customer Service

Mailing Address:
Walgreen Co.
200 Wilmot Road
Deerfield, Illinois 60015
United States
Phone:
(877) 250-5823
All Walgreens Contacts

Walgreens Products and Services Reviews

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Walgreens in Houston, Texas - Failure to have Refill ready as notified by email or text.

5.0
Details
Called in refill for XARELTO 20MG TAB. using automated phone service on 5-14-15 for pickup 5-15-15. Notified by email 5-15-15 that refill ready for pickup at Walgreens located at 105 West Rd, Houston, TX 77037. Went to Pharmacy on 5-18-15 to pick up and prescription not ready. Waited while prescription refilled promptly. This has happened several times over the last several months. Several times the clerk has said sorry for the trouble and said that the system was not working correctly. The store employees must be aware of this problem. Has it been reported to the IT Dept.? It seems to me that everyone would want this problem resolved at once, instead of it dragging on for months.
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1 comment
Average_Employee
#987302

I've had this problem before. I would call and ask before heading on over if their system is still having issues. I'm confident that it's beyond the power of the pharmacy employee's abilities to regulate the notification system.

Review
#637942 Review #637942 is a subjective opinion of poster.
Service
Walgreens Prescription Refill
Pros
  • Walgreen service
Reason of review
Poor customer service
Preferred solution
Fix the system so that it is reliable. When it works it is very easy to use.
Tags
  • customer serivce conversation