State: Texas Product: Walgreens Customer Care Clear all filters (9 of 137 reviews match)
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1.0
Details
I think Walgreens is looking to be sued. They have no right to your private information. I went in just to buy some candy and a toy and left it there when the robot hourly waged employee demanded my drivers license to make this purchase. lol I will never go back to a...
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4 comments
Anonymous
#1645552

I think that they should have two lines at the DMV. One where you pay the normal price and get the usual very unflattering photo.

And another line where you can pay double the normal price and have a very flattering picture taken of you by a professional photographer. I know one thing, I'd gladly pay double the price to get a flattering picture taken.

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Review
#1432230 Review #1432230 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
3.7
Details
Lines busy, asked for manager, none available. Shopped here for over 10 years. Sixty years old bought wine here before now they have to type my birthday and license number before wine purchase???
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7 comments
Anonymous
#1645554

I have been carted out of many Las Vegas casinos for not having any identification with me.

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Review
#1415216 Review #1415216 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
1.9
Details
My doctor sent an Rx to Walgreens for me to pick up on my way home from hospital. A friend picked me up and took me home. We stopped at a grocery store (which also had a pharmacy). I received a Walgreens text stating my Rx was delayed. I called to say they could...
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Review
#1178459 Review #1178459 is a subjective opinion of poster.
Service
Walgreens Customer Care
Cons
  • Insensitive customer service
Reason of review
Poor customer service
1.0
Details
Employees are incompetent and are more concerned about their brakes or going home after their shift. They do not inform the new shift of prescriptions that were ordered or do they care. Lines are continuously long and I have witnessed on several occasions employees...
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1 comment
Anonymous
#1424780

Really! Of course people get tired after working all day.

Why shouldn't they be able to look forward to going home or taking a break after dealing with people like you all day long. The Pharmacy area is always very busy and stressful--you should try it sometime.

Review
#1152720 Review #1152720 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service

Walgreens - Customer Care Review from Mesquite, Texas

5.0
Details
My hormone replacement prescription suddenly stopped being produced and none were to be found at my current pharmacy. I had already been to several other pharmacies in the area and none of them had the prescription. So I decided to try another pharmacy. I was not a usual client of Walgreens, and Emily did not know me from Adam. But I was desperate for help to find my prescription because I could not go into hot flash mode instantly. My sons wedding was the following week and my emotions were already off the charts. So if I could not get my hormone replacement then I was doomed. Emily just happened to be driving to Withita Falls to a convention the next day where she use to work at that Walgreens. Emily physically brought back the supply that the WF's Walgreens had in order for me to have enough pills to get me through my sons wedding weekend. I am forever greatful to Emily for going way out of her way. Because Emily went the extra mile for me, I am switching from my current pharmacy to Emily's Walgreens. She deserves a GOLD metal for customer service. Thank you Emily Franklin for being such a wonderful addition to the Walgreens pharmacy. Emily works at the Frisco, Texas location on Preston Rd.
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Review
#939299 Review #939299 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Good customer service

Walgreens Customer Care Review

1.6
Details
Called 8/20/16 ~12:30pm to pharmacy. Urgent but ON HOLD before ANYONE answered for 35 MINUTES❗️ Finally we hung up w/out EVER being helped: Walgreens Store 20675 Fm 1093 Rd Richmond, TX 77407 (281) 239-3772 Typical.
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Review
#904247 Review #904247 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
1.0
Details
Apparently this Walgreens at 8000 Research Forest in The Woodlands find it better get 99.00 deceitfully than to do the decent thing and realize it was not a treatment, but just a good business practice/customer service advice letting us know that cleaning an ear is...
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1 comment
Anonymous
#1191942

Dispute the charge with your credit card issuer. Just tell them it is a fraudulent charge and you need a new card, etc. Don't need to go into specifics with the card people, just say this is a fraudulent charge and you did not authorize it.

Review
#890925 Review #890925 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund

Walgreens Customer Care Review

1.0
Details
Wait forever in line (in store AND drive-through) told would be 30 minute wait AFTER was told prescription was ready via telephone...snark local customer "service" reps...I am NOT their "Honey" in ANY stretch of the imagination! Moving my prescription to another pharmacy.
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Review
#602692 Review #602692 is a subjective opinion of poster.
Service
Walgreens Customer Care
Reason of review
Poor customer service
Complaint against Walgreen at the corner of Dairy Ashford and Memorial Drive in Houston, Tx 77079. My 85 year old mother has been in waiting list for shingles vaccination, which Walgreens advertises even in TV trying to get people to get the vacc. from them. Last week...
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3 comments
Anonymous
#855612

The worst pharmacy. ..can't tell you how many times they have said there was no recorded message from the doctor on their voice mail leaving a prescription for a patient.

They obviously have very poor management at least for the past 4 years.

Won't even try to use them again. I feel really sorry for people that need them to do their job and can't get their medicine.

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Review
#250073 Review #250073 is a subjective opinion of poster.
Service
Walgreens Customer Care