For nearly 3 years, I have been a loyal Walgreens customer and have used their pharmacy for prescribed pain medication, Nucynta. Nucynta is a Schedule II drug and there are strict policies associated with the medication.
In addition, I am under the Johnson & Johnson Pharmaceutical Assistance plan which also has additional policies to be followed. I had a legally obtained, hand written prescription from the same Dr. I have used for years and Walgreens always filled my scripts without fail. No surprises or changes on my end.
So, I bring my prescription on 4/19 and was informed that I was a couple days early on the fill and that they would fill it on 4/22 (Today). I called in the a.m. and asked if it was ready, they told me it would be in 20 min or so. When I arrived, the lead Pharmacy tech (Linda) told me that they will not be able to fill my prescription or ANY OTHER PRESCRIPTION IN THE FUTURE.
She failed to explain to me clearly as to why I was being treated like a criminal and banned from Walgreens for life apparently. When asked for further explanation, she said that new state enforcement rules prevent me from filling that script at this time. I asked if there was anything I can do or anyone I can contact to resolve the issue. I was told there was nothing I can do.
So I went to the King Soopers a half mile a way. They filled my script and explained to me that the policy Linda at Walgreens was refering to is NOT a state or federal enforcement issue, only a corporate policy recently put in to place. My complaint is walgreens has effectively denied my care prescribed to me by my physician, failed to communicate why I was being banned and failed to provide me an avenue of recourse to remedy the situation. They won't miss me or my business, but I will share my complaints with my Dr.'s office, Walgreens Corporate, Facebook and other social media to spread the word.
Save yourself a headache and use a Pharmacy other than Walgreens.
In Colorado, I recommend King Soopers, Safeway or Rite-Aid. Thanks for taking the time to read my post.
Monetary Loss: $10.