I was discharged from the hospital on 7/11/2014 after suffering a TIA stroke. I was discharged with2 prescriptions, one of which was for Lyrica, an anti-depressant used to treat pain associated with peripheral neuropathy and the other to treat high cholesterol. I attempted to fill my Lyrica prescription at a local Walgreens. However, when I presented the prescription to the pharmacist, I asked for a price on the prescription. The pharmacist Marlon Francis, then asked if I was uninsured. I replied no, I had insurance which was on file with them. He responded it would take him 5-10 minutes to obtain the information. So, I politely waited and while I was doing so, I heard the Mr. Francis on the phone with the hospital I was just discharged from, Lawnwood Regional. He then returned to me and asked if I had been admitted to the hospital or had just been treated in the ER. I replied that I was admitted and he countered by asking what floor of the hospital I had stayed on. I supplied the information and he returned to his phone call with the hospital. At this point, I asked him, if he was calling the hospital on my behalf. He said yes and when I asked why he was calling, he stated "We cannot dispense a controlled substance with the prescription you have because it was prescribed by a nurse practitioner.” I was confused at this point because I didn’t think that Lyrica was a controlled substance. I also felt that Mr. Francis’ attitude towards me had been rude and unprofessional. I felt like I was being interrogated about how I acquired a legitimate prescription like I was a criminal.
If Mr. Francis had just advised me of what information he needed and why, I would have been more than happy to provide it to him. Instead I felt like he believed every word coming of my mouth was a lie and that he was out to trip me up somehow. At this point I reminded him I still just need a price on the prescriptions which he finally provided me with but at this point I was so upset by how I had been treated (I was in tears) I just took my prescriptions back and left.
People that come into a pharmacy to fill a prescription are generally ill. To treat sick people like they are doing something wrong just by trying to obtain the medications that are prescribed for them is a problem they don’t need. In the past I’ve had Lyrica prescribed to me by a nurse practitioner without being interrogated and treated like a criminal.
Product or Service Mentioned: Walgreens Pharmacist.