on 1-10-13 i turned in a narcotic medication prescription to be filled. on 1-11-13 i called and asked if it was filled.
pharmacist said no not yet. please call back in 2 hours. i called in 2 hours. i was told no not yet.
it would be filled in 2 hours. i drove to pharmacy to collect medication. i was told it is not ready come back in to hours. i told them i have to go to GA.
i have to be there by 16:00 hrs. can i pick it up on sunday (1-13-13). they said no problem. i returned on 1-13-13 to collect medication.
they said it is not ready, come back in 2 hours. i asked to speak to pharmacist manager. she was not at work. store manager told me there was nothing she could do.
she is the store manager not the pharmacy manager. i asked the pharmacy tech if the prescription will be ready in 2 hours. he said yes. i asked my GF to pick up medication since i had to catch a flight back to Dallas in 45 min.
My GF has been picking up "ALL" of my prescriptions for the past 3 years. i got on plane, GF went back to pharmacy. Pharmacy told her they do not have it ready. it will be another 2 hours.
(she pulled up to drive thru). GF told pharmacy tech this is unacceptable. she wants to speak to whomever is in charge. pharmacy tech walked away, got on speaker (so that everyone could hear) and told her (GF) that she had to move her vehicle because others are trying to get their medication.
GF told him "NO" she's not moving, she was here first. Tech stated over microphone (so that everyone could hear), "IF YOU DO NOT MOVE I WILL CALL THE POLICE AND HAVE YOU REMOVED". GF said "really, you couldn't tell me this privately". another tech took over and asked if he could help.
GF told him the story, he asked if she could come inside. while she is parking he will have it filled. she parked walked inside, when she approached counter. the helpful tech told her, she cannot pickup medication for me.
someone has made a note on my profile stating none is to pick up my medication but me. she called me and told me. i told her I'm calling this pharmacy now. phone continued to ring on my end.
(i was using separate cell phone, i have two) i could hear phone ringing in background of other phone. helpful tech told her to have my call him. he can explain why she can't get meds. i told her to tell him to stop talking and answer phone, because I'm calling now.
he finally answered and told me excuse. i told him I've never authorized any changes to my profile. i asked who made the changes. he said he couldn't tell me.
i told him i want my profile corrected. he said i would have to come in with my ID. this was the only way i could make changes. after app.
30 minutes of arguing, he agreed to allow GF to pickup meds only if she gave him copy of Drivers License, cell phone number, home phone number, written statement of relation to me.
on 2-6-13 we went to same pharmacy to drop off prescription. pharmacist told us then they did not have the meds on hand. please "CALL" back on friday, we may have them then.
for we get a shipment in on thursdays. we called. i was told do to security and company policy we cannot give that info over the phone. i asked why was i told to "CALL".
pharmacist stated i misunderstood her directives. i told her "no i did not" how can someone misunderstand a simple directive such as "CALL" if you told me to come back, i would not have called. i asked again if they have the medications. she again stated the security and Company BS.
i told her if she would look at my profile, she could see that i have been shopping at this same location for the last 6 years, getting the same medication. its not like I'm some Joe Public asking for private info. again i got the company and security BS. i asked if i went to a Walgreens close to me.
could they tell me what the pharmacy in lehighe acres has for supplies for my meds. she told me yes. i knew this was BS. but hey i figured, just maybe they can.
i drove to the pharmacy closest to me (Dallas, TX) (now you know why my GF has been p/u my meds, i travel for my work). i asked them if they could tell me if the pharmacy in lehighe acres fl had on hand the meds i have a prescription for. they (Dallas,TX) no, we cannot tell. we don't have the capability of telling what they have or not.
they cannot tell what we have either. i asked this pharmacist to please call and ask. i figured one pharmacist could get the answer from another pharmacist. *** IDEA, they wouldn't tell her either.
i called the pharmacy ion Lehighe acres fl, while standing in front of the pharmacist in Dallas, TX. i asked the pharmacist in lehigh, why did you tell me that i could drive over to a pharmacy near me. ask them what you (lehigh) have for supplies on the meds i need. lehigh pharmacist told me that i misunderstood her, she did not say that.
i cussed her out for being ***, then i called customer service at corporate. i was able to talk to the complaint dept. i asked that i speak to the person who was in charge of all complaints. i do not want to have to tell the story twice.
the lady said she needed to know the story before she could transfer to the appropriate area. i asked her to connect to the person in charge of ALL complaints. again, i got the "i need to know speech". so i told he the story, all about the being told to call back, GF picking up meds, the profile BS, my long standings with Walgreens, the years of customer loyalty.
the lady on the phone with customer service stated (hold on, wait till you hear this) she told me that "I could not get a narcotic prescription filled in Tx from a Fl doctor." i asked her when the *** did i tell you that i was trying to do something like that. you are doing the same thing, they did. your NOT LISTENING. this company in my opinion,( my opinion is my sole opinion, not to be construed as to be the opinion of Walgreens or its affiliates, partners, or sister companies) has seriously gone to SH#*.
they will *****NEVER***** get another penny of my money. i have spent app. $21,600 on my medication over the past 6 years. I REFUSE TO DEAL WITH A COMPANY THAT IS TO *** TO PROTECT ITS CUSTOMERS.
THEY HIRE MINDLESS DRONES TO ANSWER THE PHONES. NOONE WANTS TO TAKE RESPONSIBILITY FOR ANY OF THEIR OWN ACTIONS.
Product or Service Mentioned: Walgreens Prescription Refill.
Monetary Loss: $278.