Walgreens - Visa gift card purchased $50 - but to use it will cost the user $4.95 - an annual rate of 11% to use your own money
My Son purchased a visa gift card from Walgreens (Florida). Unbeknownst to him, there is a $4.95 "activtion" fee for the $50 Visa card.
Techinically an 11% annual interest rate to use your own money. I give you a $50 bill and ask for change, you give me 4 $10 5 $1 and 5 cents. Example: You keep the rest because you gave me change. One the back of the receipt for this purchase it states clearly "Your staisfaction is very important ...you may return it for exchange or refund within 30 days...with original receipt...for refund...original method of payment..." I have the original receipt.
I asked for the $50 to be credit back to my sons's account or to my credit card or to cash. I was refused by two stores and by corporate customer service. I have been told at the stores (2) locally and by corporate that their policy is they do not take back gift cards even if the card has not been activated. This card has not been activated.
I was told at the customer serice number (1-800-Walgreens) the same thing. It is as though a button is pushed and the same words come out of everyone. I asked to talk with a manager. I was transferred to the ecalation dept.
The same button, the same words. I am outraged at the fee. It would seem to be a usury violation or at least usurious to Walgreen customers. I mentioned the receipt that says I can get a refund, I mentioned that the four stores in this area and in Florida where it was purchased there is not signage that indicates you can not return gift cards.
The response was they will write up the stores. I think it is a coporate policy to deceive their customers. I want to give them this non activated card returned and the money given back to me.
I have been attempting to get this done since December 20 without success. I am more than frustrated.
Product or Service Mentioned: Gift Card.
Reason of review: Usury violation.
Monetary Loss: $50.
Preferred solution: Full refund.
Walgreens Cons: Abuse customers, Get the run around or they seem to be annoy.