I needed my medication records faxed to a physician. I have used Walgreen's for the past three years spending nearly $12,000 a year in prescriptions.
I have problems with my vocal chords early in the morning as I required a tracheotomy which makes it difficult to talk until I have had a cup of warm fluids.
I called early one morning and spoke with a woman (tech) who said, "we can't fax your records". I asked why and she replied she didn't have time. I asked to speak with the pharmacist on duty. She refused to let me speak to the pharmacist and hung up on me.
I had a cup of tea and called Walgreen's back. The same tech (Rhonda) answered and said, "this isn't the woman I talked to 45 minutes ago, that woman couldn't even talk well enough to make any sense." I explained my situation with my voice and she laughed at me and continued to argue that this wasn't the same person." I insisted on speaking to the pharmacist, she placed me on hold then Tina, the pharmacist answered. I asked what I needed to do in order to get a copy of my records. She was snippy and said that "you can pick them up yourself later in the day and hung up without even saying goodbye."
My husband is a physician and I called him because they had embarrassed me about a condition in which I am self conscious. He called Walgreen's and asked to speak to the pharmacist. He identified himself as Dr. _____. Immediately the pharmacist said, "how do I know you are Dr. ____?" He replied that she could call his clinic and that she would for sure recognize his voice. He asked for her last name as he wanted to report her to the pharmacy board. She refused to give her last name and the tech refused as well.
That afternoon my son drove me to Walgreen's to pick up my records so that I could fax them to a specialist out of state. When I asked for them the tech and pharmacist said, "oh, don't bother calling the pharmacy board we already called and explained the situation to them and we didn't do anything wrong." The point wasn't that they wouldn't fax my records but rather their lack of compassion and professionalism. We are reporting them for unprofessional conduct. I had my prescriptions transferred to CVS where I had previously done business. The only reason I changed was due to the Walgreen's was just a couple miles from my home. CVS requires the pharmacist to wear a name tag with their full name on it and also print it on the bottle. Walgreen's doesn't identify who fills your scripts.
When I called CVS to transfer my prescriptions, the pharmacist immediately recognized my voice and asked how I had been doing. She didn't know I was moving my business back to them. Their pharmacists are cordial and always ensures my questions are answered.
This may be a local problem as I have never used any other Walgreen's. I called Walgreen's headquaters and was told that someone would get back with me that day....never heard from anyone. It may seem like a small thing to those reading this; but I believe in going through life and trying to at the least have good manners. So, before doing business with a corporation make certain that you will be treated with respect and a bit of kindness.
Product or Service Mentioned: Walgreens Pharmacist.