Walgreens - Walgreen's "Services" Lacking Empathy
Welcome to the "former Walgreens Customer Club"! I wouldn't fill a prescription there if they were the last pharmacy on earth. I've been a club member for years. My issues with the Walgreen's arrogant, heartless & rude Pharmacists & Techs began in 1995 when I was diagnosed with cancer. I suffered severe pain & nausea. My Oncologist prescribed anti nausea suppositories & opioid pain relievers. On the way home that day, THE day I was told I definitely had a large walnut size tumor deep inside the tissue of my right breast followed by a VERY painful needle biopsy followed by waiting for the bx result which was sent "stat" to the in house lab, I stopped at the friendly neighborhood Walgreen store for ginger ale & to have my prescriptions filled. I handed the Tech my insurance card, ID & of course, the prescriptions. Tech stamped the first script(red ink)with a fill in the blanks type stamp, asked for my dob, ph# & any allergies. THEN she looked at what it was written for, got a pained look on HER face & took it to the Pharmacist who never looked up from what she was doing. A few seconds later, Tech returns & said "we'd have to order this & it won't be in until next Tuesday. Hmmm, well, since I'm in pain NOW that's not really the answer I can accept. I asked the obvious question "Could you please see if another store has the medicine?". Without a word she steps away, makes a call then informs me that their next closest store doesn't have any either & further, "we're not allowed to call every store in the county". I was so upset, so tired, in so much pain & so nauseous I could feel myself coming closer and closer to actually upchucking. Big hot tears started falling down my face for the first time that day which REALLY pissed me off. I wasn't crying because of the pain or even that I'd just been told to prepare myself for surgery to remove one & possibly both ***. What brought me to tears was the ice queen Pharmacist & her underling, who ice queen obviously trained to be her little mini ice queen. Ice Princess is more appropriate, isn't it.
These two women were looking at a pale, anemic & frail looking customer with two prescriptions written by an Oncologist for the dreaded, OMG, 5 or 10mg(I can't remember which)generic morphine tablet. The prescription was for 60 tablets.
I "thanked" Ice Princess for stamping and scribbling all over my prescription as I asked for them back. "We can fill the Phenergan", Ice Princess tells me. I cleared my throat & choked out as best I could, "YOU. GIVE my prescriptions BACK.".
I took a deep breath and drove half a mile to the locally owned, small town, named after it's owner, pharmacy in my little town. Handed the young lady my scripts, ID & insurance card. She smiled directly into my eyes & said "Oh I see we have your dob, ph# & allergies already! Good! I just need your address & we'll have these ready shortly.". Literally, 12 minutes later I had the medications in hand, delivered to me, in person, by the warm, genuine & friendly pharmacist/owner who explained about the medicines & asked if I had any questions. ***, WALGREEN.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of walgreens prescription refill. Walgreens needs to read this review and look into the issue (if any) according to poster's claims.